Cvent Reviews & Ratings

4.5/5

“Customization is deep—but takes some training”

Earlier, I used Whova for event registration and marketing. I switched to Cvent for deeper customization—setting up multi-track registration paths, automated reminders, branding templates. It’s powerful, but definitely took a few weeks of training to feel fluent.

Pros : Highly customizable registration paths, branded templates, automated emails

Cons : Steep learning curve for less technical users

Switched from : Whova

Reason to switch : Needed more control and automation in registration workflows.

4.5/5

“Great for big nonprofits—budget still tricky”

Switched from using phones and spreadsheets in a nonprofit setting to Cvent. Now I track budgets, manage approvals, and generate ROI reports easily. However, licensing costs still feel steep on a tight nonprofit budget.

Pros : Easy to manage budget, track team tasks, and monitor event performance

Cons : Pricing can be challenging for nonprofit budgets

Switched from : Eventbrite

Reason to switch : Needed better visibility into budget and team accountability.

4.3/5

“Templates save time—but attendee site isn't always intuitive”

I switched from basic tools like Jotform to Cvent for its event website templates. They let me spin up polished pages fast. But attendees sometimes said they'd only discover pricing policies mid-registration—and exhibitor interface felt clumsy.

Pros : Event templates jumpstart setup, helps maintain branding consistency

Cons : Attendee-facing event site layouts can feel confusing; hidden policies sometimes frustrate users

Switched from : Jotform

Reason to switch : Needed professional event sites with minimal design effort.

4.3/5

“Mobile features okay—but syncing could be better”

We switched from desktop-only platforms to Cvent because staff often manage events on tablets. Mobile works for check-in and badge printing, but deeper admin workflows felt slow. Some attendees struggled using mobile registration sites.

Pros : Most features translate to mobile, checking in and managing registrations works anywhere

Cons : Some mobile tasks are clunky; mobile access for attendees is limited

Switched from : Eventpro Software

Reason to switch : Needed mobility for event staff and simpler registration access.

4.3/5

“Webinar integration is handy—but glitches happen”

I moved from Zoom Events to Cvent Webinar for a unified virtual/in-person experience. Setting up branding and session invites was a breeze. But during one live stream, attendees experienced lag and video froze—support couldn’t pinpoint the cause.

Pros : Clean webinar experience, solid backend, one platform for multiple event types

Cons : Some glitches during virtual session streaming—can disrupt performance

Switched from : Zoom Events & Webinars

Reason to switch : Wanted hybrid event support under one ecosystem.

4.3/5

“Handles huge events—but pricey for small gigs”

I switched from using Eventbrite for smaller conferences to Cvent because it handles large-scale events exceptionally—registration, onsite check-in, and attendee analytics all in one place. Reporting dashboards are sharp. But the licensing costs made it overkill for our low-volume events.

Pros : Full-suite event tools, robust registration & badge printing, powerful reporting

Cons : Costs add up quickly; not ideal for occasional small events

Switched from : Eventbrite

Reason to switch : Needed enterprise-level event management with integrated tools.

4.3/5

“OnArrival checkin is impressively smooth”

I switched from using Qlicket for badge printing to Cvent's OnArrival solution. Guests breeze through check-in, and lines move fast. A couple of times setup instructions were confusing, but once running, it’s flawless.

Pros : Fast, reliable onsite badge printing & mobile checkin; attendee experience is flawless

Cons : Mobile checkin setup isn’t intuitive for novices

Switched from : Qlicket

Reason to switch : Wanted reliable, smooth onsite checkin at scale.

4.2/5

“Endtoend is impressive, but gets clunky”

I switched from juggling spreadsheets and emails for venue sourcing to Cvent because it automates RFP distribution and consolidates quotes. It’s great—but I found myself clicking through several screens to update a single event detail.

Pros : From sourcing venues to RFPs, budgeting, registration, and metrics—all in one tool

Cons : Workflow is very linear; getting to specific tasks may take multiple clicks

Switched from : Evite

Reason to switch : Wanted a unified tool for end-to-end event planning.

4.2/5

“Strong for experienced planners; tough for beginners”

I moved from using simpler tools like Ticket Tailor to Cvent as events grew in size. Now it handles multi-track agendas, exhibitors, and RFP sourcing. But when I first onboarded, I had to read documentation and test repeatedly—without prep, it can be overwhelming.

Pros : Once learned, the platform is powerful and scalable

Cons : New users find it overwhelming; training and testing is essential

Switched from : Ticket Tailor

Reason to switch : Needed scalable event operations software—but onboarding wasn't trivial.

4.2/5

“Reliable support, though interface needs polish”

Previously using Splash, I switched to Cvent for more support and deeper training options. Their support team helped me set up complex sessions quickly. But some of the default templates felt cookie-cutter and old-fashioned.

Pros : Support is responsive and helpful; extensive training resources

Cons : Some features and templates feel outdated or rigid

Switched from : Splash

Reason to switch : Needed stronger support and customization capabilities.