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Cloud Dial VS VICIdial

Let’s have a side-by-side comparison of Cloud Dial vs VICIdial to find out which one is better. This software comparison between Cloud Dial and VICIdial is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Cloud Dial or VICIdial fits your business.

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  • img 3 Ratings & 0 Reviews
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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

₹ 12000

Startup

₹ 24000

Medium

₹ 40200

Premium

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

3.9

3 Ratings & 0 Reviews

83% Likelihood to Recommend

4.0

3 Ratings & 0 Reviews

90% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Arif Advocate Oct 22, 2024

Rating

Neil Shah Sep 07, 2024

Rating

veena maitra Nov 18, 2024

Rating

Prabhakar Arya Nov 05, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgTelecom
  • imgBPO
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Manage & Control Remote Agent
  • checked Virtual Number
  • checked Work From Home
  • checked Call Barging
  • checked Call Monitoring
  • checked Use on-demand/ on-call agent
  • checked Agent Management
  • checked Agent Availability Report
  • checked Improve SLA During Peak hours
  • checked Integration
  • checked Blended call handling
  • checked Web-configurable IVRs
  • checked Scheduled Callbacks
  • checked Three-Way calling within agent application
  • checked Integrated call recording
  • checked Agents operate remotely
  • checked Web-based agent & administrative interfaces
  • checked Reegulatory compliance capability
  • checked Broadcast & predictive dialing
  • checked Open-Source AGPLv2 licensed

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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Office24By7


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Mcube


KrispCall

KrispCall


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SanCCS

SanCCS


Cube Call centre Solution

Cube Call centre Solution


DialDesk

DialDesk


SanCCS Cloud

SanCCS Cloud


See all VICIdial alternatives img

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Similar Comparison

Cloud Dial vs VICIdial Comparison FAQs

Software questions,
answered

While Cloud Dial offers customized features, VICIdial has diverse modules. Select between Cloud Dial or VICIdial as per your business needs.

Both these products offer similar features but with a different approach. While Cloud Dial emphasizes on user experiences, VICIdial focuses on functionalities.

It all depends on the functionalities that you prefer. While Cloud Dial offers add-ons along with essential features, VICIdial emphasizes on customization.

No, the difference between Cloud Dial and VICIdial lies in terms of features and functionalities. While Cloud Dial can be customized as per the user’s needs, VICIdial addresses the diverse audience.

It depends upon your business requirement. Both Cloud Dial and VICIdial provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Cloud Dial is customizable, Cloud Dial offers comprehensive modules.

A Quick Comparison Between Cloud Dial vs VICIdial

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Cloud Dial vs VICIdial In terms of Features
  • Comparison Between Cloud Dial and VICIdial In terms of Deployment Type
  • Cloud Dial or VICIdial: Which Is Ideal for Your Industry
  • Which Is Better? - Cloud Dial or VICIdial

Comparison of Cloud Dial vs VICIdial In terms of Features

Cloud Dial includes features like Remote Agent Functionality, Virtual Number, Work From Home and Call Barging. VICIdial is known for functionalities like Call Center Management, Website Management, Callback Scheduling and Application Integration. When you compare Cloud Dial vs VICIdial, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Cloud Dial and VICIdial In terms of Deployment Type

While Cloud Dial supports Web Based deployment; VICIdial is suitable for Web Based and On Premises deployment. While selecting between Cloud Dial and VICIdial, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Cloud Dial or VICIdial: Which Is Ideal for Your Industry

Cloud Dial is ideal for industries like Telecom. For BPO and Contact Center, VICIdial is a better choice. If you are confused between Cloud Dial or VICIdial, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Cloud Dial or VICIdial

Cloud Dial and VICIdial can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Cloud Dial and VICIdial during demo to decide which one is best for your business.

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