VICIdial

What is VICIdial Software?

VICIdial is a call center software designed to meet the telephony and communication needs of small and large enterprises. Leveraging an open-source platform with a widespread global installation base, it is a feature-rich predictive dialer and an Automated Call Distribution (ACD) system. This unique dual functionality allows agents to efficiently handle both outbound and inbound calls on a blended basis, manually or predictively calling through campaign lists.

With a unified web-based interface, agents can seamlessly manage inbound emails and engage in live customer chat sessions directly from an embedded widget on their website. Intelligent routing options and prioritization rules ensure that calls and emails are directed to the most qualified agents. Managers can listen in on agent calls, providing valuable insights into performance. With an extensive feature set exceeding 2,000 capabilities, it offers automatic call recording with flexible start and stop options, detailed call logging, and status tracking.

Why Choose VICIdial?

• The call center software automatically identifies and handles calls that are answered by voicemail or answering machines.
• It allows you to distribute leads among agents to optimize workload and productivity automatically.
• The platform automates the dialing process to optimize agent availability and increase call connection rates.
• It allows the creation and management of multiple call campaigns with specific dialing strategies and scripts.
• The platform routes call to agents based on their specific skills and expertise for optimized customer interactions.

Benefits of VICIdial Call Center Software

• The call center software combines manual dialing with automatic retries for unanswered calls.
• It integrates both inbound and outbound calls into a single queue for seamless handling by agents.
• The platform enables setting different caller IDs for various campaigns or individual agents.
• It allows you to manage call waiting and overflow by directing calls to alternative agents or queues.
• The call center software places callers on hold with customizable music or announcements.

VICIdial Pricing

VICIdial Call Center Platform is available for free at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.