eGain VS SogoCX

Let’s have a side-by-side comparison of eGain vs SogoCX to find out which one is better. This software comparison between eGain and SogoCX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether eGain or SogoCX fits your business.

Comparison

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eGain

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SogoCX

4.3

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 18%, Get GST Invoice on your business purchase

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Ratings

Overall ratings

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4.3

4 Ratings & 0 Reviews

Features 4.6

Value for Money 4.7

Ease of Use 4.2

Customer Support 4

Likelihood to Recommend

Reviews

Verified customer reviews

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Rating

Yogesh Nigam Nov 30, -0001

Rating

Yogesh Nevre Nov 30, -0001

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Omnichannel Engagement
Third Party Integrations
Voice and IVR Integration
Workflow Automation
Interaction Tracking
Analytics & Reporting
Co-Browsing Assistance
Live Chat Support
Email Management
Self Service Portal
Case Management
Agent Management
Knowledge Management
AI-Powered Virtual Assistant
Security & Compliance

Feedback Collection
Secure and Compliant
Multilingual Support
Segmentation & Filtering
Dashboards
API Integration
360-Degree Customer View
Workflow Automation
Real-Time Alerts
Advanced Feedback Analytics
Customer Journey Mapping
Voice of the Customer (VoC)
Templates

Gallery

All Videos & Images

See all (3)

See all (5)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Kapture CX

Zoho CRM Plus

Lucidya

Intouch Insight CX Platform

See all eGain alternatives

Kapture CX

Zoho CRM Plus

Oracle Customer Experience

SAP CX

See all SogoCX alternatives

eGain vs SogoCX Comparison FAQs

Software questions,
answered

While eGain offers customized features, SogoCX has diverse modules. Select between eGain or SogoCX as per your business needs.

Both these products offer similar features but with a different approach. While eGain emphasizes on user experiences, SogoCX focuses on functionalities.

It all depends on the functionalities that you prefer. While eGain offers add-ons along with essential features, SogoCX emphasizes on customization.

No, the difference between eGain and SogoCX lies in terms of features and functionalities. While eGain can be customized as per the user’s needs, SogoCX addresses the diverse audience.

It depends upon your business requirement. Both eGain and SogoCX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While eGain is customizable, eGain offers comprehensive modules.

A Quick Comparison Between eGain vs SogoCX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of eGain vs SogoCX In terms of Features
Comparison Between eGain and SogoCX In terms of Deployment Type
eGain or SogoCX: Which Is Ideal for Your Industry
Which Is Better? - eGain or SogoCX

Comparison of eGain vs SogoCX In terms of Features

eGain includes features like Omnichannel, Third Party Integrations, IVR Integration and Workflow Automation. SogoCX is known for functionalities like Feedback Collection, GDPR Compliant, Multilingual Support and Behavioral Segmentation. When you compare eGain vs SogoCX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between eGain and SogoCX In terms of Deployment Type

While eGain supports Web Based deployment; SogoCX is suitable for Web Based deployment. While selecting between eGain and SogoCX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

eGain or SogoCX: Which Is Ideal for Your Industry

eGain is ideal for industries like All Industries. For All Industries, SogoCX is a better choice. If you are confused between eGain or SogoCX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - eGain or SogoCX

eGain and SogoCX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare eGain and SogoCX during demo to decide which one is best for your business.

Author: Techjockey Team

eGain VS SogoCX

We provide the best software solution for your business needs

eGain vs SogoCX Comparison FAQs

Is eGain better than SogoCX?

Are eGain and SogoCX same?

Which is better eGain or SogoCX?

Is eGain the same as SogoCX?

Can eGain replace SogoCX?

What is the difference between eGain and SogoCX?

A Quick Comparison Between eGain vs SogoCX

Comparison of eGain vs SogoCX In terms of Features

Comparison Between eGain and SogoCX In terms of Deployment Type

eGain or SogoCX: Which Is Ideal for Your Industry

Which Is Better? - eGain or SogoCX

eGain VS SogoCX

We provide the best software solution for your business needs

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eGain vs SogoCX Comparison FAQs

Is eGain better than SogoCX?

Are eGain and SogoCX same?

Which is better eGain or SogoCX?

Is eGain the same as SogoCX?

Can eGain replace SogoCX?

What is the difference between eGain and SogoCX?

A Quick Comparison Between eGain vs SogoCX

Comparison of eGain vs SogoCX In terms of Features

Comparison Between eGain and SogoCX In terms of Deployment Type

eGain or SogoCX: Which Is Ideal for Your Industry

Which Is Better? - eGain or SogoCX

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