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Exotel VS Freshsales CRM

Let’s have a side-by-side comparison of Exotel vs Freshsales CRM to find out which one is better. This software comparison between Exotel and Freshsales CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Exotel or Freshsales CRM fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 5 Ratings & 5 Reviews
  • icon_desktop icon_ios icon_Android icon_mac icon_linux
  • img 10 Ratings & 4 Reviews
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Pricing

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Price Plans

₹ 4708

Micro

₹ 8474

Dabbler

₹ 16948

Believer

+ 1 more plans img

₹ 899

Growth

₹ 3889

Pro

₹ 5879

Enterprise

View Details img

  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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  • img
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

5

5 Ratings & 5 Reviews

100% Likelihood to Recommend

4.0

10 Ratings & 4 Reviews

87% Likelihood to Recommend

Pros & Cons

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Pros

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It is an affordable, flexible, and secure solution that is easy to implement, an...Read more - Nagaraj Jan 28, 2022

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Their customer support has been amazing, and I am extremely happy with their ser...Read more - momin choudhary Dec 24, 2021

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1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-d...Read more - Jennifer Chotiner Feb 13, 2025

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1. Unified platform with sales, marketing, chat, and phone capabilities, elimina...Read more - Sumit Bohre Feb 13, 2025

Cons

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Auto-call feature can be included which I think is a loophole. Otherwise, it’s...Read more - Maulik Kathiriya Sep 24, 2021

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It doesn’t provide a complete detailed report. I think they can work on the al...Read more - sashi Jan 27, 2021

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1. Essential features like workflow automation require Pro/Enterprise plans, ...Read more - Jennifer Chotiner Feb 13, 2025

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1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pr...Read more - Sumit Bohre Feb 13, 2025

Reviews

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Verified customer reviews

Most affordable and secure IVR solution for business

Nagaraj Jan 28, 2022

Their have an amazing customer service to help business needs

momin choudhary Dec 24, 2021

Affordable Starter Plan, Hidden Costs for Scaling!

Jennifer Chotiner Feb 13, 2025

All-in-One CRM for Streamlined Sales and Marketing

Sumit Bohre Feb 13, 2025

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgEducation
  • imgHealthcare
  • imgLogistics
  • imgE-Commerce
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Voice & Data Integration
  • checked Get Real-Time Notifications
  • checked Call & SMS Filtering
  • checked Reports & Analytics
  • checked Call Recording
  • checked Missed Call Services
  • checked Repeat calls missed
  • checked Customer Management
  • checked SMS Integration
  • checked Voicemail
  • checked Daily Email Reports
  • checked Data Import/Export
  • checked Bulk Email and SMS
  • checked Activity Logging
  • checked Document Sharing & File Storage
  • checked Quote & Proposal Management
  • checked Deal Rotting
  • checked Lead Prioritization
  • checked Lead Assignment
  • checked Workflow Trigger Alerts
  • checked Custom Workflow Alerts
  • checked Event-Triggered Notifications
  • checked Custom Dashboards
  • checked Call Tracking and Recording
  • checked Email Marketing Tools
  • checked Auto Qualify Leads
  • checked Campaign Management
  • checked Customization Options
  • checked Geolocation
  • checked Offline Mode
  • checked Customizable Pipeline Views
  • checked Sales Performance Tracking
  • checked Activity Overview Reports
  • checked Conversion Reports
  • checked Sales Funnel Analysis
  • checked Lead and Deal Scoring
  • checked GDPR and CCPA Compliance
  • checked Interactive Voice Response (IVR) Integration
  • checked Third Party Integrations
  • checked Task Management
  • checked Lead Nurturing
  • checked Lead Generation
  • checked Audit Logs
  • checked Predictive Analytics
  • checked Territory Management
  • checked Deal Management
  • checked Workflow Automation
  • checked Sales Forecasting
  • checked Opportunity Management
  • checked Account Management
  • checked API Access
  • checked Data Encryption
  • checked Lead Tracking
  • checked Audit Trails
  • checked Role-Based Access Control (RBAC)
  • checked Activity History
  • checked Customizable Workflows
  • checked Lead Qualification
  • checked Contact Segmentation
  • checked Lead Capture Automation
  • checked Task Automation 
  • checked Calendar Integration
  • checked Customer Profiles
  • checked IP Whitelisting
  • checked Contact Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Question and Answers

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Product related question and answers

Still got Question in Mind?

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How secure is the data managed by Freshsales CRM? img

Freshsales CRM implements industry-standard data security measures to ensure tha... Read more

What is the pricing model for Freshsales CRM for small businesses? img

For small companies, Freshsales CRM has a tiered pricing structure with a free p... Read more

What AI-powered features does Freshsales CRM offer for sales teams? img

Freshsales includes AI-powered features such as lead scoring, predictive contact... Read more

Alternatives

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Kingasterisk Voice Broadcasting


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Cratio CRM


See all Freshsales CRM alternatives img

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Similar Comparison

Exotel vs Freshsales CRM Comparison FAQs

Software questions,
answered

While Exotel offers customized features, Freshsales CRM has diverse modules. Select between Exotel or Freshsales CRM as per your business needs.

Both these products offer similar features but with a different approach. While Exotel emphasizes on user experiences, Freshsales CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Exotel offers add-ons along with essential features, Freshsales CRM emphasizes on customization.

No, the difference between Exotel and Freshsales CRM lies in terms of features and functionalities. While Exotel can be customized as per the user’s needs, Freshsales CRM addresses the diverse audience.

It depends upon your business requirement. Both Exotel and Freshsales CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Exotel is customizable, Exotel offers comprehensive modules.

A Quick Comparison Between Exotel vs Freshsales CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Exotel vs Freshsales CRM In terms of Features
  • Comparison Between Exotel and Freshsales CRM In terms of Deployment Type
  • Exotel or Freshsales CRM: Which Is Ideal for Your Industry
  • Which Is Better? - Exotel or Freshsales CRM

Comparison of Exotel vs Freshsales CRM In terms of Features

Exotel includes features like Voice & Data Integration, Get Real-Time Notifications, Call & SMS Filtering and Reports & Analytics. Freshsales CRM is known for functionalities like Data Import/Export, Bulk Email and SMS, Activity Logging and Document Sharing & File Storage. When you compare Exotel vs Freshsales CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Exotel and Freshsales CRM In terms of Deployment Type

While Exotel supports Web Based deployment; Freshsales CRM is suitable for Web Based deployment. While selecting between Exotel and Freshsales CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Exotel or Freshsales CRM: Which Is Ideal for Your Industry

Exotel is ideal for industries like Education, Healthcare and Logistics. For All Industries, Freshsales CRM is a better choice. If you are confused between Exotel or Freshsales CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Exotel or Freshsales CRM

Exotel and Freshsales CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Exotel and Freshsales CRM during demo to decide which one is best for your business.

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