Freshworks 360 VS Salesforce CRM

Let’s have a side-by-side comparison of Freshworks 360 vs Salesforce CRM to find out which one is better. This software comparison between Freshworks 360 and Salesforce CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshworks 360 or Salesforce CRM fits your business.

Comparison

Pricing

Price Plans

₹ 2799

Growth

₹ 6599

Pro

₹ 10679

Enterprise

View Details

$ 25

Starter Suite-[Billed monthly or annually]

$ 100

Pro Suite-[Billed annually]

$ 165

Enterprise-[Billed annually]

View Details

Techjockey Verified
Free Trial
Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.2

5 Ratings & 1 Reviews

Features 4.2

Value for Money 4.4

Ease of Use 4

Customer Support 4.2

Likelihood to Recommend

See all Freshworks 360 reviews

4.6

41 Ratings & 29 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.6

Likelihood to Recommend

See all Salesforce CRM reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

Salesforce CRM’s beat notification feature ensures timely updates, helping sal...Read more - NISHANT PATEL May 15, 2025

Excellent UI, easy to use for sales and support teams, boosts customer relations...Read more - Madhav Apr 21, 2025

Cons

Not Available

Currently no cons are available. Please check back later

Salesforce CRM lacks calling and call recording features on iOS, which can limit...Read more - NISHANT PATEL May 15, 2025

High initial cost and steep learning curve for new users. Integration is often t...Read more - Madhav Apr 21, 2025

Reviews

Verified customer reviews

Rating

bgrfre Sep 25, 2024

Rating

Praful Dodiya Sep 08, 2024

See all Freshworks 360 reviews

NISHANT PATEL May 15, 2025

CRM Software

Aimcashless May 06, 2025

See all Salesforce CRM reviews

Reviews with Video

See all (1)

Salesforce CRM Review Is it really worth it???

Salesforce CRM Honest Review Watch Before Using

See all (3)

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Contact Management
Seamless Sales, Service & Support
360° Customer View
Collaboration
Customer Support
Marketing Automation
Referral Tracking
Lead Scoring
Call Logging
Omnichannel

Audit Trail
Customer Insights
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support & Engagement
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Automated Campaigns
Forecasting & Trends
Performance Tracking
Event-Triggered Notifications
Permission Management
Case Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Event-Triggered Workflows
Customer Segmentation
Opportunity & Pipeline Management
Activity History
Contact Segmentation
Customer Profiles
Account Management
Lead Management
Contact Management
Workflow Automation and Management
Task / Activity Management
Data Import/Export
Predictive Analytics
Quote Management
Order Management
Campaign Management
Territory Management
Sales Forecasting
Lead Scoring
Third Party Integrations
Role-Based Access Control (RBAC)
Team Communication
Campaign Performance
Calendar Integration
Customer Journey Tracking
Sales Automation
Data Encryption
API Access
Deal Management
Lead Nurturing
Real Time Analytics
Social Media Integration
Email Marketing

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

Nederlands
English
français
Italiano

Question and Answers

Product related question and answers

Still got Question in Mind?

Get answered by real users or software experts

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CRM tools offer automation, data centralization, real-time updates, and analytic... Read more

What is the pricing structure of Salesforce Sales Cloud for small businesses?

The pricing of Salesforce Sales Cloud starts at $25 per user per month for small... Read more

See all Salesforce CRM Questions & Answers

Alternatives

Top Alternative Products

Kapture CX

Birdeye

Varta

FigPii

See all Freshworks 360 alternatives

Zoho CRM

CrmOne

Solid Performers CRM

Odoo CRM

See all Salesforce CRM alternatives

Freshworks 360 vs Salesforce CRM Comparison FAQs

Software questions,
answered

While Freshworks 360 offers customized features, Salesforce CRM has diverse modules. Select between Freshworks 360 or Salesforce CRM as per your business needs.

Both these products offer similar features but with a different approach. While Freshworks 360 emphasizes on user experiences, Salesforce CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshworks 360 offers add-ons along with essential features, Salesforce CRM emphasizes on customization.

No, the difference between Freshworks 360 and Salesforce CRM lies in terms of features and functionalities. While Freshworks 360 can be customized as per the user’s needs, Salesforce CRM addresses the diverse audience.

It depends upon your business requirement. Both Freshworks 360 and Salesforce CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshworks 360 is customizable, Freshworks 360 offers comprehensive modules.

A Quick Comparison Between Freshworks 360 vs Salesforce CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshworks 360 vs Salesforce CRM In terms of Features
Comparison Between Freshworks 360 and Salesforce CRM In terms of Deployment Type
Freshworks 360 or Salesforce CRM: Which Is Ideal for Your Industry
Which Is Better? - Freshworks 360 or Salesforce CRM

Comparison of Freshworks 360 vs Salesforce CRM In terms of Features

Freshworks 360 includes features like Contact Management, Seamless Sales, Service & Support, 360° Customer View and Collaboration. Salesforce CRM is known for functionalities like Audit Trail, Customer Insights, Sales Performance Reports and Custom Dashboards. When you compare Freshworks 360 vs Salesforce CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshworks 360 and Salesforce CRM In terms of Deployment Type

While Freshworks 360 supports Web Based and On Premises deployment; Salesforce CRM is suitable for Web Based deployment. While selecting between Freshworks 360 and Salesforce CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshworks 360 or Salesforce CRM: Which Is Ideal for Your Industry

Freshworks 360 is ideal for industries like All Industries. For All Industries, Salesforce CRM is a better choice. If you are confused between Freshworks 360 or Salesforce CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshworks 360 or Salesforce CRM

Freshworks 360 and Salesforce CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshworks 360 and Salesforce CRM during demo to decide which one is best for your business.

Author: Techjockey Team

Freshworks 360 VS Salesforce CRM

We provide the best software solution for your business needs

Freshworks 360 vs Salesforce CRM Comparison FAQs

Is Freshworks 360 better than Salesforce CRM?

Are Freshworks 360 and Salesforce CRM same?

Which is better Freshworks 360 or Salesforce CRM?

Is Freshworks 360 the same as Salesforce CRM?

Can Freshworks 360 replace Salesforce CRM?

What is the difference between Freshworks 360 and Salesforce CRM?

A Quick Comparison Between Freshworks 360 vs Salesforce CRM

Comparison of Freshworks 360 vs Salesforce CRM In terms of Features

Comparison Between Freshworks 360 and Salesforce CRM In terms of Deployment Type

Freshworks 360 or Salesforce CRM: Which Is Ideal for Your Industry

Which Is Better? - Freshworks 360 or Salesforce CRM

Freshworks 360 VS Salesforce CRM

We provide the best software solution for your business needs

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Freshworks 360 vs Salesforce CRM Comparison FAQs

Is Freshworks 360 better than Salesforce CRM?

Are Freshworks 360 and Salesforce CRM same?

Which is better Freshworks 360 or Salesforce CRM?

Is Freshworks 360 the same as Salesforce CRM?

Can Freshworks 360 replace Salesforce CRM?

What is the difference between Freshworks 360 and Salesforce CRM?

A Quick Comparison Between Freshworks 360 vs Salesforce CRM

Comparison of Freshworks 360 vs Salesforce CRM In terms of Features

Comparison Between Freshworks 360 and Salesforce CRM In terms of Deployment Type

Freshworks 360 or Salesforce CRM: Which Is Ideal for Your Industry

Which Is Better? - Freshworks 360 or Salesforce CRM

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