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  4. Intouch Insight CX Platform VS Genesys Cloud CX

Intouch Insight CX Platform VS Genesys Cloud CX

Let’s have a side-by-side comparison of Intouch Insight CX Platform vs Genesys Cloud CX to find out which one is better. This software comparison between Intouch Insight CX Platform and Genesys Cloud CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Intouch Insight CX Platform or Genesys Cloud CX fits your business.

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Intouch Insight CX Platform
Intouch Insight CX Platform

4.3

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Genesys Cloud CX
Genesys Cloud CX

4.1

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Intouch Insight CX Platform
Intouch Insight CX Platform

4.3

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Genesys Cloud CX
Genesys Cloud CX

4.1

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  • img 6 Ratings & 0 Reviews
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  • img 5 Ratings & 0 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.3

6 Ratings & 0 Reviews

91% Likelihood to Recommend

4.1

5 Ratings & 0 Reviews

80% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Satish Patil Bendrikar Jan 22, 2025

Rating

Tushar Kamboj Jan 04, 2025

Rating

Young You Nov 30, -0001

Rating

Young Telaubun Nov 30, -0001

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Sentiment Analysis
  • checked Inspection Management
  • checked Customer Journey Mapping
  • checked Automated schedule sharing
  • checked 360° Customer profile view.
  • checked Heatmap Visualization
  • checked Root Cause Analysis
  • checked Benchmarking
  • checked Multi Channel Support
  • checked Omnichannel Routing
  • checked Security & Compliance
  • checked Campaign Management
  • checked API & Integrations
  • checked Screen Recording
  • checked Voice Transcription
  • checked Reporting & Dashboards
  • checked Real-Time Analytics
  • checked Journey Orchestration
  • checked Quality Management
  • checked Workforce Management
  • checked Predictive Engagement
  • checked AI-Powered Virtual Agents
  • checked Collaboration Tools

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgfrançais
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

Kapture CX

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Zoho CRM Plus

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Oracle Customer Experience

SAP CX

SAP CX

See all Intouch Insight CX Platform alternatives img
Kapture CX

Kapture CX

Zoho CRM Plus

Zoho CRM Plus

Oracle Customer Experience

Oracle Customer Experience

SAP CX

SAP CX

See all Genesys Cloud CX alternatives img

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Intouch Insight CX Platform vs Genesys Cloud CX Comparison FAQs

Software questions,
answered

While Intouch Insight CX Platform offers customized features, Genesys Cloud CX has diverse modules. Select between Intouch Insight CX Platform or Genesys Cloud CX as per your business needs.

Both these products offer similar features but with a different approach. While Intouch Insight CX Platform emphasizes on user experiences, Genesys Cloud CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Intouch Insight CX Platform offers add-ons along with essential features, Genesys Cloud CX emphasizes on customization.

No, the difference between Intouch Insight CX Platform and Genesys Cloud CX lies in terms of features and functionalities. While Intouch Insight CX Platform can be customized as per the user’s needs, Genesys Cloud CX addresses the diverse audience.

It depends upon your business requirement. Both Intouch Insight CX Platform and Genesys Cloud CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Intouch Insight CX Platform is customizable, Intouch Insight CX Platform offers comprehensive modules.

A Quick Comparison Between Intouch Insight CX Platform vs Genesys Cloud CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Intouch Insight CX Platform vs Genesys Cloud CX In terms of Features
  • Comparison Between Intouch Insight CX Platform and Genesys Cloud CX In terms of Deployment Type
  • Intouch Insight CX Platform or Genesys Cloud CX: Which Is Ideal for Your Industry
  • Which Is Better? - Intouch Insight CX Platform or Genesys Cloud CX

Comparison of Intouch Insight CX Platform vs Genesys Cloud CX In terms of Features

Intouch Insight CX Platform includes features like Sentiment Analysis, Inspection Management, Customer Journey Mapping and Scheduling. Genesys Cloud CX is known for functionalities like Omnichannel Routing, Security & Compliance, Campaign Management and APIs integration. When you compare Intouch Insight CX Platform vs Genesys Cloud CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Intouch Insight CX Platform and Genesys Cloud CX In terms of Deployment Type

While Intouch Insight CX Platform supports Web Based deployment; Genesys Cloud CX is suitable for Web Based deployment. While selecting between Intouch Insight CX Platform and Genesys Cloud CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Intouch Insight CX Platform or Genesys Cloud CX: Which Is Ideal for Your Industry

Intouch Insight CX Platform is ideal for industries like All Industries. For All Industries, Genesys Cloud CX is a better choice. If you are confused between Intouch Insight CX Platform or Genesys Cloud CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Intouch Insight CX Platform or Genesys Cloud CX

Intouch Insight CX Platform and Genesys Cloud CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Intouch Insight CX Platform and Genesys Cloud CX during demo to decide which one is best for your business.

Author: Techjockey Team

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