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Kapture CX VS CRM Trail

Let’s have a side-by-side comparison of Kapture CX vs CRM Trail to find out which one is better. This software comparison between Kapture CX and CRM Trail is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kapture CX or CRM Trail fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 16 Ratings & 16 Reviews
  • icon_desktop icon_Android
  • img 7 Ratings & 5 Reviews
  • icon_desktop icon_ios icon_Android icon_mac

Pricing

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Price Plans

₹ 4000

Essential

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₹ 1000

CRM Trail

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  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Best deals by our expert on your business requirements

Ratings

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Overall ratings

4.2

16 Ratings & 16 Reviews

83% Likelihood to Recommend

4.7

7 Ratings & 5 Reviews

92% Likelihood to Recommend

Pros & Cons

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Pros

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

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Super intuitive and powerful! The automation tools alone have saved my sales tea...Read more - shivani Apr 17, 2025

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lead section, lead defined so many things. - Neha Apr 15, 2025

Cons

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

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No Cons - shivani Apr 17, 2025

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I haven't got any cons right now - Neha Apr 15, 2025

Reviews

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Verified customer reviews

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Good

Kunal Apr 22, 2025

Super intuitive and powerful

shivani Apr 17, 2025

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat
  • checked Contact Management
  • checked Deal Management
  • checked Sales Automation
  • checked Customer Journey Tracking
  • checked Role-Based Access Control (RBAC)
  • checked Third Party Integrations
  • checked Opportunity & Pipeline Management
  • checked Customer Segmentation
  • checked Document Sharing & File Storage
  • checked Custom Dashboards
  • checked Forecasting & Trends
  • checked Lead Nurturing
  • checked Data Import/Export
  • checked Email Marketing
  • checked Lead Management
  • checked Campaign Management
  • checked Account Management
  • checked Quote Management
  • checked Predictive Analytics
  • checked Sales Forecasting
  • checked Lead Scoring
  • checked Social Media Integration
  • checked Real Time Analytics
  • checked Audit Trail

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Birdeye

Birdeye


Froged

Froged


Toonimo

Toonimo


FigPii

FigPii


See all Kapture CX alternatives img
Dial ERP Service CRM

Dial ERP Service CRM


Zoho CRM

Zoho CRM


CrmOne

CrmOne


Solid Performers CRM

Solid Performers CRM


See all CRM Trail alternatives img

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Similar Comparison

Kapture CX vs CRM Trail Comparison FAQs

Software questions,
answered

While Kapture CX offers customized features, CRM Trail has diverse modules. Select between Kapture CX or CRM Trail as per your business needs.

Both these products offer similar features but with a different approach. While Kapture CX emphasizes on user experiences, CRM Trail focuses on functionalities.

It all depends on the functionalities that you prefer. While Kapture CX offers add-ons along with essential features, CRM Trail emphasizes on customization.

No, the difference between Kapture CX and CRM Trail lies in terms of features and functionalities. While Kapture CX can be customized as per the user’s needs, CRM Trail addresses the diverse audience.

It depends upon your business requirement. Both Kapture CX and CRM Trail provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kapture CX is customizable, Kapture CX offers comprehensive modules.

A Quick Comparison Between Kapture CX vs CRM Trail

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Kapture CX vs CRM Trail In terms of Features
  • Comparison Between Kapture CX and CRM Trail In terms of Deployment Type
  • Kapture CX or CRM Trail: Which Is Ideal for Your Industry
  • Which Is Better? - Kapture CX or CRM Trail

Comparison of Kapture CX vs CRM Trail In terms of Features

Kapture CX includes features like Dashboard, Call Logging, Customer Support and Collaboration. CRM Trail is known for functionalities like Contact Management, Deal Management, Sales Automation and Customer Journey Tracking. When you compare Kapture CX vs CRM Trail, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kapture CX and CRM Trail In terms of Deployment Type

While Kapture CX supports Web Based deployment; CRM Trail is suitable for Web Based deployment. While selecting between Kapture CX and CRM Trail, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kapture CX or CRM Trail: Which Is Ideal for Your Industry

Kapture CX is ideal for industries like All Industries. For All Industries, CRM Trail is a better choice. If you are confused between Kapture CX or CRM Trail, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kapture CX or CRM Trail

Kapture CX and CRM Trail can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kapture CX and CRM Trail during demo to decide which one is best for your business.

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