Swit VS Zendesk

Let’s have a side-by-side comparison of Swit vs Zendesk to find out which one is better. This software comparison between Swit and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Swit or Zendesk fits your business.

Comparison

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Swit

4.4

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Zendesk

4.5

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Pricing

Price Plans

$ 2

Startup

$ 11

Growth

$ 21

Business

View Details

$ 25

Support Team

$ 69

Suite Team

$ 149

Suite Professional

View Details

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Free Trial
Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

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Ratings

Overall ratings

4.4

18 Ratings & 15 Reviews

Features 4.4

Value for Money 4.4

Ease of Use 4.3

Customer Support 4.5

Likelihood to Recommend

See all Swit reviews

4.5

3 Ratings & 3 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 5

Customer Support 4

Likelihood to Recommend

See all Zendesk reviews

Pros & Cons

Pros

Swit has made it much easier for us to oversee multiple projects simultaneously....Read more - Mansi Dhingra Aug 29, 2024

Swit has improved our team’s ability to communicate and collaborate on project...Read more - MANOJ KUMAR Aug 25, 2024

The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023

Cons

The Projects tab could be improved. - Mansi Dhingra Aug 29, 2024

It should provide auto log-out functionality. - MANOJ KUMAR Aug 25, 2024

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Swit Helps in Managing Multiple Projects Ease

Mansi Dhingra Aug 29, 2024

Swit known for team Collaboration and the ease of use.

MANOJ KUMAR Aug 25, 2024

See all Swit reviews

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

See all Zendesk reviews

Reviews with Video

Swit software review - The Digital Workplace

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zendesk? Review | Looking for a powerful customer support platform

See all (2)

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Data Backup and Disaster Recovery
Sprint Reports
Timesheet Reports
Workload Reports
Risk Reports
Resource Reports
Project Progress Reports
Automated Resource Allocation
Milestone Tracking
Timeline View
Burndown & Burnup Charts
Real-Time Reporting
Report Customization
Activity Logs
AI-Based Integrations
Issue Tracking Tools
File Storage and Sharing
Communication and Collaboration Tools
Custom Views
Custom Layouts
Task Customization
File Sharing & Document Collaboration
Calendar View
Automated Task Assignment
Kanban Boards
Task Management
Dashboards
Gantt Chart
Resource Management
API Integration
Custom Fields
Time Tracking
Issue Management
Multi-Factor Authentication (MFA)
User Access Management
Real-Time Collaboration
Notifications/Reminders
Task Dependencies
Sub-Task Creation
Task Prioritization
Task Creation & Assignment
Compliance Tracking
Recurring Tasks
Task List
Backlog Management
Templates

Analytics and Reporting
Multilingual Support
Skills Based Routing
SLA Management
Community Forums
Knowledge Base
Workflow Automation
Multi Channel Support
Ticketing System
Mobile apps

Gallery

All Videos & Images

See all (10)

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Question and Answers

Product related question and answers

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How to create a ticket in Zendesk?

Steps to Create a Ticket in Zendesk Log into Zendesk – Open your Zendesk... Read more

See all Zendesk Questions & Answers

Alternatives

Top Alternative Products

Jira

Birdview PMS

Forecast

SmartSuite

See all Swit alternatives

Freshdesk

Support CRM

Spinso ServiceDesk

Zoho Desk

See all Zendesk alternatives

Swit vs Zendesk Comparison FAQs

Software questions,
answered

While Swit offers customized features, Zendesk has diverse modules. Select between Swit or Zendesk as per your business needs.

Both these products offer similar features but with a different approach. While Swit emphasizes on user experiences, Zendesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Swit offers add-ons along with essential features, Zendesk emphasizes on customization.

No, the difference between Swit and Zendesk lies in terms of features and functionalities. While Swit can be customized as per the user’s needs, Zendesk addresses the diverse audience.

It depends upon your business requirement. Both Swit and Zendesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Swit is customizable, Swit offers comprehensive modules.

A Quick Comparison Between Swit vs Zendesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Swit vs Zendesk In terms of Features
Comparison Between Swit and Zendesk In terms of Deployment Type
Swit or Zendesk: Which Is Ideal for Your Industry
Which Is Better? - Swit or Zendesk

Comparison of Swit vs Zendesk In terms of Features

Swit includes features like Data Backup and Disaster Recovery, Sprint Reports, Timesheet Reports and Workload Reports. Zendesk is known for functionalities like Analytics and Reporting, Multilingual Support, Call Routing and SLA Management. When you compare Swit vs Zendesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Swit and Zendesk In terms of Deployment Type

While Swit supports Web Based deployment; Zendesk is suitable for Web Based deployment. While selecting between Swit and Zendesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Swit or Zendesk: Which Is Ideal for Your Industry

Swit is ideal for industries like All Industries. For All Industries, Zendesk is a better choice. If you are confused between Swit or Zendesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Swit or Zendesk

Swit and Zendesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Swit and Zendesk during demo to decide which one is best for your business.

Author: Techjockey Team

Swit VS Zendesk

We provide the best software solution for your business needs

Swit vs Zendesk Comparison FAQs

Is Swit better than Zendesk?

Are Swit and Zendesk same?

Which is better Swit or Zendesk?

Is Swit the same as Zendesk?

Can Swit replace Zendesk?

What is the difference between Swit and Zendesk?

A Quick Comparison Between Swit vs Zendesk

Comparison of Swit vs Zendesk In terms of Features

Comparison Between Swit and Zendesk In terms of Deployment Type

Swit or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Swit or Zendesk

Swit VS Zendesk

We provide the best software solution for your business needs

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Swit vs Zendesk Comparison FAQs

Is Swit better than Zendesk?

Are Swit and Zendesk same?

Which is better Swit or Zendesk?

Is Swit the same as Zendesk?

Can Swit replace Zendesk?

What is the difference between Swit and Zendesk?

A Quick Comparison Between Swit vs Zendesk

Comparison of Swit vs Zendesk In terms of Features

Comparison Between Swit and Zendesk In terms of Deployment Type

Swit or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Swit or Zendesk

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