Zendesk VS iHelpdesk

Let’s have a side-by-side comparison of Zendesk vs iHelpdesk to find out which one is better. This software comparison between Zendesk and iHelpdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zendesk or iHelpdesk fits your business.

Comparison

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Zendesk

4.5

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iHelpdesk

4.2

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Pricing

Price Plans

$ 25

Support Team

$ 69

Suite Team

$ 149

Suite Professional

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Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

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Ratings

Overall ratings

4.5

3 Ratings & 3 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 5

Customer Support 4

Likelihood to Recommend

See all Zendesk reviews

4.2

16 Ratings & 10 Reviews

Features 4.1

Value for Money 4.3

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

See all iHelpdesk reviews

Pros & Cons

Pros

The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023

Reliable ticketing system, easy to use. - Puneet Kumar Mar 17, 2025

Straightforward and simple. - Vasudev Mar 03, 2025

Cons

Not Available

Currently no cons are available. Please check back later

Needs regular updates. - Puneet Kumar Mar 17, 2025

Not as powerful as other helpdesk tools. - Vasudev Mar 03, 2025

Reviews

Verified customer reviews

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

See all Zendesk reviews

Works Well but Needs More Updates

Puneet Kumar Mar 17, 2025

Decent for a Small Business

Vasudev Mar 03, 2025

See all iHelpdesk reviews

Reviews with Video

zendesk? Review | Looking for a powerful customer support platform

See all (2)

Not Available

Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Analytics and Reporting
Multilingual Support
Skills Based Routing
SLA Management
Community Forums
Knowledge Base
Workflow Automation
Multi Channel Support
Ticketing System
Mobile apps

Ticket Management
Multi Channel Support
Knowledge Base Integration
Automated Workflows
Asset Management
Analytics & Reporting
Customizable Dashboards

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Question and Answers

Product related question and answers

How to create a ticket in Zendesk?

Steps to Create a Ticket in Zendesk Log into Zendesk – Open your Zendesk... Read more

See all Zendesk Questions & Answers

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Alternatives

Top Alternative Products

Freshdesk

Support CRM

Spinso ServiceDesk

Zoho Desk

See all Zendesk alternatives

Freshdesk

Support CRM

TxHelpDesk

Stingo Helpdesk

See all iHelpdesk alternatives

Zendesk vs iHelpdesk Comparison FAQs

Software questions,
answered

While Zendesk offers customized features, iHelpdesk has diverse modules. Select between Zendesk or iHelpdesk as per your business needs.

Both these products offer similar features but with a different approach. While Zendesk emphasizes on user experiences, iHelpdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Zendesk offers add-ons along with essential features, iHelpdesk emphasizes on customization.

No, the difference between Zendesk and iHelpdesk lies in terms of features and functionalities. While Zendesk can be customized as per the user’s needs, iHelpdesk addresses the diverse audience.

It depends upon your business requirement. Both Zendesk and iHelpdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zendesk is customizable, Zendesk offers comprehensive modules.

A Quick Comparison Between Zendesk vs iHelpdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Zendesk vs iHelpdesk In terms of Features
Comparison Between Zendesk and iHelpdesk In terms of Deployment Type
Zendesk or iHelpdesk: Which Is Ideal for Your Industry
Which Is Better? - Zendesk or iHelpdesk

Comparison of Zendesk vs iHelpdesk In terms of Features

Zendesk includes features like Analytics and Reporting, Multilingual Support, Call Routing and SLA Management. iHelpdesk is known for functionalities like Ticket Management, Multi Channel Support, Knowledge Base and Automated Workflows. When you compare Zendesk vs iHelpdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zendesk and iHelpdesk In terms of Deployment Type

While Zendesk supports Web Based deployment; iHelpdesk is suitable for Web Based deployment. While selecting between Zendesk and iHelpdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zendesk or iHelpdesk: Which Is Ideal for Your Industry

Zendesk is ideal for industries like All Industries. For All Industries, iHelpdesk is a better choice. If you are confused between Zendesk or iHelpdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zendesk or iHelpdesk

Zendesk and iHelpdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zendesk and iHelpdesk during demo to decide which one is best for your business.

Author: Techjockey Team

Zendesk VS iHelpdesk

We provide the best software solution for your business needs

Zendesk vs iHelpdesk Comparison FAQs

Is Zendesk better than iHelpdesk?

Are Zendesk and iHelpdesk same?

Which is better Zendesk or iHelpdesk?

Is Zendesk the same as iHelpdesk?

Can Zendesk replace iHelpdesk?

What is the difference between Zendesk and iHelpdesk?

A Quick Comparison Between Zendesk vs iHelpdesk

Comparison of Zendesk vs iHelpdesk In terms of Features

Comparison Between Zendesk and iHelpdesk In terms of Deployment Type

Zendesk or iHelpdesk: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or iHelpdesk

Zendesk VS iHelpdesk

We provide the best software solution for your business needs

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Zendesk vs iHelpdesk Comparison FAQs

Is Zendesk better than iHelpdesk?

Are Zendesk and iHelpdesk same?

Which is better Zendesk or iHelpdesk?

Is Zendesk the same as iHelpdesk?

Can Zendesk replace iHelpdesk?

What is the difference between Zendesk and iHelpdesk?

A Quick Comparison Between Zendesk vs iHelpdesk

Comparison of Zendesk vs iHelpdesk In terms of Features

Comparison Between Zendesk and iHelpdesk In terms of Deployment Type

Zendesk or iHelpdesk: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or iHelpdesk

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