Zendesk VS LiveAgent

Let’s have a side-by-side comparison of Zendesk vs LiveAgent to find out which one is better. This software comparison between Zendesk and LiveAgent is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zendesk or LiveAgent fits your business.

Comparison

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Zendesk

4.5

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LiveAgent

4.6

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Pricing

Price Plans

$ 25

Support Team

$ 69

Suite Team

$ 149

Suite Professional

View Details

$ 19

Small business

$ 35

Medium business

$ 59

Large business

+ 1 more plans

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Lifetime Plan

Offers

Available offers & discounts

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

3 Ratings & 3 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 5

Customer Support 4

Likelihood to Recommend

See all Zendesk reviews

4.6

4 Ratings & 4 Reviews

Features 4.6

Value for Money 4.5

Ease of Use 4.6

Customer Support 4.4

Likelihood to Recommend

See all LiveAgent reviews

Pros & Cons

Pros

The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023

Techjockey helped our company match up with the best software to fulfill our ne...Read more - Bhavin gada Oct 19, 2018

I spoke with John Searle, who was very knowledgeable regarding what options were...Read more - Avinash Kumar Oct 12, 2018

Cons

Not Available

Currently no cons are available. Please check back later

N/A - Bhavin gada Oct 19, 2018

N/A - Avinash Kumar Oct 12, 2018

Reviews

Verified customer reviews

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

See all Zendesk reviews

I am highly highly satisfied with the service

Bhavin gada Oct 19, 2018

Very Helpful Company

Avinash Kumar Oct 12, 2018

See all LiveAgent reviews

Reviews with Video

zendesk? Review | Looking for a powerful customer support platform

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Not Available

Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Analytics and Reporting
Multilingual Support
Skills Based Routing
SLA Management
Community Forums
Knowledge Base
Workflow Automation
Multi Channel Support
Ticketing System
Mobile apps

Ticket Management
Gamification Engine
Customer Portal Pro
Agent Collision Tool
SLA Management
Internal Agent Chats
Live Visitor Tracking
Comprehensive KB Tool
Built-in Call Center
Security
Integration
Social Media Bridge
Real-Time Live Chat
Analytics and Reporting
Universal Inbox Hub
Live Chat
Proactive Chat

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Question and Answers

Product related question and answers

How to create a ticket in Zendesk?

Steps to Create a Ticket in Zendesk Log into Zendesk – Open your Zendesk... Read more

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Alternatives

Top Alternative Products

Nuevadesk

Freshdesk

Support CRM

TxHelpDesk

See all Zendesk alternatives

BizChat

Yuma AI

Redapto

Ada

See all LiveAgent alternatives

Zendesk vs LiveAgent Comparison FAQs

Software questions,
answered

While Zendesk offers customized features, LiveAgent has diverse modules. Select between Zendesk or LiveAgent as per your business needs.

Both these products offer similar features but with a different approach. While Zendesk emphasizes on user experiences, LiveAgent focuses on functionalities.

It all depends on the functionalities that you prefer. While Zendesk offers add-ons along with essential features, LiveAgent emphasizes on customization.

No, the difference between Zendesk and LiveAgent lies in terms of features and functionalities. While Zendesk can be customized as per the user’s needs, LiveAgent addresses the diverse audience.

It depends upon your business requirement. Both Zendesk and LiveAgent provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zendesk is customizable, Zendesk offers comprehensive modules.

A Quick Comparison Between Zendesk vs LiveAgent

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Zendesk vs LiveAgent In terms of Features
Comparison Between Zendesk and LiveAgent In terms of Deployment Type
Zendesk or LiveAgent: Which Is Ideal for Your Industry
Which Is Better? - Zendesk or LiveAgent

Comparison of Zendesk vs LiveAgent In terms of Features

Zendesk includes features like Analytics and Reporting, Multilingual Support, Call Routing and SLA Management. LiveAgent is known for functionalities like Ticket Management, Gamification, Customer Profiles and Collision Detection. When you compare Zendesk vs LiveAgent, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zendesk and LiveAgent In terms of Deployment Type

While Zendesk supports Web Based deployment; LiveAgent is suitable for Web Based and On Premises deployment. While selecting between Zendesk and LiveAgent, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zendesk or LiveAgent: Which Is Ideal for Your Industry

Zendesk is ideal for industries like All Industries. For All Industries, LiveAgent is a better choice. If you are confused between Zendesk or LiveAgent, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zendesk or LiveAgent

Zendesk and LiveAgent can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zendesk and LiveAgent during demo to decide which one is best for your business.

Author: Techjockey Team

Zendesk VS LiveAgent

We provide the best software solution for your business needs

Zendesk vs LiveAgent Comparison FAQs

Is Zendesk better than LiveAgent?

Are Zendesk and LiveAgent same?

Which is better Zendesk or LiveAgent?

Is Zendesk the same as LiveAgent?

Can Zendesk replace LiveAgent?

What is the difference between Zendesk and LiveAgent?

A Quick Comparison Between Zendesk vs LiveAgent

Comparison of Zendesk vs LiveAgent In terms of Features

Comparison Between Zendesk and LiveAgent In terms of Deployment Type

Zendesk or LiveAgent: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or LiveAgent

Zendesk VS LiveAgent

We provide the best software solution for your business needs

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Zendesk vs LiveAgent Comparison FAQs

Is Zendesk better than LiveAgent?

Are Zendesk and LiveAgent same?

Which is better Zendesk or LiveAgent?

Is Zendesk the same as LiveAgent?

Can Zendesk replace LiveAgent?

What is the difference between Zendesk and LiveAgent?

A Quick Comparison Between Zendesk vs LiveAgent

Comparison of Zendesk vs LiveAgent In terms of Features

Comparison Between Zendesk and LiveAgent In terms of Deployment Type

Zendesk or LiveAgent: Which Is Ideal for Your Industry

Which Is Better? - Zendesk or LiveAgent

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