linkedin
  1. Business Software
  2. Customer Experience Management Software
  3. Compare Software

  4. Zoho CRM Plus VS Genesys Cloud CX

Zoho CRM Plus VS Genesys Cloud CX

Let’s have a side-by-side comparison of Zoho CRM Plus vs Genesys Cloud CX to find out which one is better. This software comparison between Zoho CRM Plus and Genesys Cloud CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zoho CRM Plus or Genesys Cloud CX fits your business.

img Add Product
Zoho CRM Plus
Zoho CRM Plus

4.5

Get Free Demo
img
Genesys Cloud CX
Genesys Cloud CX

4.1

Get Free Demo
img Add Product
Zoho CRM Plus
Zoho CRM Plus

4.5

Get Free Demo
img
Genesys Cloud CX
Genesys Cloud CX

4.1

Get Free Demo

  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

  • Buyer’s Guide

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 4 Ratings & 0 Reviews
  • icon_ubuntu icon_desktop icon_mac icon_linux
  • img 5 Ratings & 0 Reviews
  • icon_ubuntu icon_desktop icon_mac icon_linux

Pricing

img

Price Plans

₹ 3500

Monthly Plan

View Details img

Price on Request

Get customise plan according to your business requirement

Get Price

  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
  • img
  • img
  • img
  • img Free Trial
  • img

Offers

img

Available offers & discounts

img Save upto 18%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img Save upto 18%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img

Get Exclusive Offer

Best deals by our expert on your business requirements

Ratings

img

Overall ratings

4.5

4 Ratings & 0 Reviews

80% Likelihood to Recommend

4.1

5 Ratings & 0 Reviews

80% Likelihood to Recommend

Reviews

img

Verified customer reviews

Rating

Zafar Nov 30, -0001

Rating

Zaeem Tariq Nov 30, -0001

Rating

Young You Nov 30, -0001

Rating

Young Telaubun Nov 30, -0001

Best Use for

img

Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

img
img

Features

img

Product features

  • checked Lead Management
  • checked Team Collaboration
  • checked Survey Management
  • checked Project Management
  • checked Blueprint Process Management
  • checked Visitor Tracking
  • checked Analytics & Reporting
  • checked Social Media Management
  • checked Campaign Management
  • checked Knowledge Base
  • checked Customer Support Tickets
  • checked Sales Forecasting
  • checked Omnichannel Communication
  • checked Workflow Automation
  • checked Deal Management
  • checked Contact Management
  • checked Role-Based Access Control (RBAC)
  • checked Omnichannel Routing
  • checked Security & Compliance
  • checked Campaign Management
  • checked API & Integrations
  • checked Screen Recording
  • checked Voice Transcription
  • checked Reporting & Dashboards
  • checked Real-Time Analytics
  • checked Journey Orchestration
  • checked Quality Management
  • checked Workforce Management
  • checked Predictive Engagement
  • checked AI-Powered Virtual Agents
  • checked Collaboration Tools

Specifications

img

Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

img

Top Alternative Products

Kapture CX

Kapture CX

Oracle Customer Experience

Oracle Customer Experience

SAP CX

SAP CX

Ask AI

Ask AI

See all Zoho CRM Plus alternatives img
Kapture CX

Kapture CX

Oracle Customer Experience

Oracle Customer Experience

SAP CX

SAP CX

Ask AI

Ask AI

See all Genesys Cloud CX alternatives img

Send this comparison to my inbox

img Get directly in your email inbox on your Whatsapp

Popular Comparisons

Similar Comparison

Zoho CRM Plus
Feedierlogo
Zoho CRM Plus vs Feedier img
img
Zoho CRM Plus
IntouchInsightCXPlatformlogo
Zoho CRM Plus vs Intouch Insight CX Platform img
img
Zoho CRM Plus
CustomerGaugeLogo
Zoho CRM Plus vs CustomerGauge img
img
Zoho CRM Plus
LucidyaLogo
Zoho CRM Plus vs Lucidya img
img

Zoho CRM Plus vs Genesys Cloud CX Comparison FAQs

Software questions,
answered

While Zoho CRM Plus offers customized features, Genesys Cloud CX has diverse modules. Select between Zoho CRM Plus or Genesys Cloud CX as per your business needs.

Both these products offer similar features but with a different approach. While Zoho CRM Plus emphasizes on user experiences, Genesys Cloud CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Zoho CRM Plus offers add-ons along with essential features, Genesys Cloud CX emphasizes on customization.

No, the difference between Zoho CRM Plus and Genesys Cloud CX lies in terms of features and functionalities. While Zoho CRM Plus can be customized as per the user’s needs, Genesys Cloud CX addresses the diverse audience.

It depends upon your business requirement. Both Zoho CRM Plus and Genesys Cloud CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Zoho CRM Plus is customizable, Zoho CRM Plus offers comprehensive modules.

A Quick Comparison Between Zoho CRM Plus vs Genesys Cloud CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Zoho CRM Plus vs Genesys Cloud CX In terms of Features
  • Comparison Between Zoho CRM Plus and Genesys Cloud CX In terms of Deployment Type
  • Zoho CRM Plus or Genesys Cloud CX: Which Is Ideal for Your Industry
  • Which Is Better? - Zoho CRM Plus or Genesys Cloud CX

Comparison of Zoho CRM Plus vs Genesys Cloud CX In terms of Features

Zoho CRM Plus includes features like Lead Management, Team Collaboration, Survey Management and Project Management. Genesys Cloud CX is known for functionalities like Omnichannel Routing, Security & Compliance, Campaign Management and APIs integration. When you compare Zoho CRM Plus vs Genesys Cloud CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zoho CRM Plus and Genesys Cloud CX In terms of Deployment Type

While Zoho CRM Plus supports Web Based deployment; Genesys Cloud CX is suitable for Web Based deployment. While selecting between Zoho CRM Plus and Genesys Cloud CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zoho CRM Plus or Genesys Cloud CX: Which Is Ideal for Your Industry

Zoho CRM Plus is ideal for industries like All Industries. For All Industries, Genesys Cloud CX is a better choice. If you are confused between Zoho CRM Plus or Genesys Cloud CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zoho CRM Plus or Genesys Cloud CX

Zoho CRM Plus and Genesys Cloud CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zoho CRM Plus and Genesys Cloud CX during demo to decide which one is best for your business.

Author: Techjockey Team

Related Categories

Still got Questions on your mind?

Get answered by real users or software experts

Add Product to Compare

close

Recommended Products

20,000+ Software Listed 20,000+ Software Listed

Best Price Guaranteed Best Price Guaranteed

Free Expert Consultation Free Expert Consultation

2M+ Happy Customers 2M+ Happy Customers