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ActivDesk

Brand : Teckinfo Solutions Pvt. Ltd

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ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to their clients. This ticketing software works on a support ticket system which allows agents to address every query. Every time the organization receives a call, chat request, or emai...Read more

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ActivDesk Software Pricing, Features & Reviews

What is ActivDesk? 

ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to their clients. This ticketing software works on a support ticket system which allows agents to address every query. Every time the organization receives a call, chat request, or email; it automatically generates a ticket with an attached case number. This help desk software allows users to see all the tickets on a unified platform which intelligently routes the complaint based on keywords, email subject, etc. The ticket software will initially send a quick automated pre-defined response to ensure that a connection is established. From there onwards, agents can start picking up the cases and initiate the process of servicing. 

ActivDesk ticketing system allows agents to customize the visibility of tickets based on the process requirements. This helpdesk ticketing software also enables organizations to align teams for handling cases which require inputs from multiple departments through internal chats and sub-ticketing. This helpdesk system offers a dual working system where agents can work individually and with others effectively as per the case at hand.

What are some key ActivDesk Help Desk Software benefits? 

Here are some key benefits of using ActivDesk helpdesk solution: 

  1. Ticketing of every communication with the client allows agents to not skip out on a single query.
  2. The software provides one-stop solution to manage all the customer support requests, complaints, queries, etc.
  3. Managers can effectively track and monitor the progress of every ticket raised by clients and evaluate the performance of every individual agent and provide useful inputs for improvement.
  4. ActivDesk allows agents to make support or follow up calls to customers to establish a healthy relationship.

What are the features offered by ActivDesk Help Desk software? 

Here are some basic features offered by ActivDesk help desk system:

  1. Ticketing
  2. Teamwork
  3. Multi-channel Helpdesk
  4. Call handling automation
  5. On the go service
  6. Workflow customization
  7. Reporting
  8. Self service

What is the price of ActivDesk?

ActivDesk price details are available on request at techjockey.com.

ActivDesk Pricing & Plans

ActivDesk price is available on request

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ActivDesk Features

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Ticketing

Automatically converts every call, chat, or email into a ticket to help agents track and manage all queries efficiently.

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Teamwork & Communication

Enables intra/inter-department collaboration on cases via sub-tickets and built-in internal chat messaging.

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Multichannel Helpdesk

ActivDesk’s omni-channel platform unifies all client interaction requests into one streamlined, centralized portal.

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Self Service

Enables organizations to offer a self-service help desk, giving customers real-time access to high-quality support services.

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Email Integration

Organizations can integrate all the email IDs that are kept public for service communication.

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Workflow Management

Managers can monitor the work of every agent and track their calls, chats, emails, in real-time.

ActivDesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • Hospitality
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

ActivDesk Review

90%

Have recommended this product

Overall Score

4.1/5
Based on 1 Review

Review this product

Your valuable feedback helps others like you make a better decision.

BF

Bombey Footware

Verified reviewer:linkedin_verify

User

Reviewed on: Feb 27, 2021

4.1/5

“Good experience, user friendly software”

Pros :

Cons :

Features

4/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

9/10

Teckinfo Solutions Pvt. Ltd Company Details

Brand Name Teckinfo Solutions Pvt. Ltd
Information Teckinfo Solutions has robust and scalable products for Unified Communication, Contact Centers, IVRs & Helpdesk , voice logging & recording.
Founded Year 1994
Director/Founders Uday Vaishampayan
Company Size 101-500 Employees

ActivDesk FAQ

A ActivDesk can be integrated to any website with an open communication portal set up for chat messenger or email.
A Yes, this help desk software allows managers to assign tickets to agents based on their expertise and availability.
A ActivDesk allows organizations to manage their field teams and monitor their activities.
A ActivDesk allows you to customize the control panels to illustrate the metrics that are necessary to drive business growth. It helps track your agent’s performance in real-time.
A ActivDesk is available for a demo before purchase at Techjockey for the interested buyers as per their preferred date and time.

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