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ActivDesk

Brand: Teckinfo Solutions Pvt. Ltd

  • 4.1

  • 1 Rating & 1 Review

ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to their clients. This ticketing software works on a support ticket system which allows agents to address every query. Every time the organization receives a call, chat request, or email; it automatically generates a ticket with an attached case number. This help desk software allows ...

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ActivDesk Software Overview

What is ActivDesk? 

ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to their clients. This ticketing software works on a support ticket system which allows agents to address every query. Every time the organization receives a call, chat request, or email; it automatically generates a ticket with an attached case number. This help desk software allows users to see all the tickets on a unified platform which intelligently routes the complaint based on keywords, email subject, etc. The ticket software will initially send a quick automated pre-defined response to ensure that a connection is established. From there onwards, agents can start picking up the cases and initiate the process of servicing. 

ActivDesk ticketing system allows agents to customize the visibility of tickets based on the process requirements. This helpdesk ticketing software also enables organizations to align teams for handling cases which require inputs from multiple departments through internal chats and sub-ticketing. This helpdesk system offers a dual working system where agents can work individually and with others effectively as per the case at hand.

What are some key ActivDesk Help Desk Software benefits? 

Here are some key benefits of using ActivDesk helpdesk solution: 

  1. Ticketing of every communication with the client allows agents to not skip out on a single query.
  2. The software provides one-stop solution to manage all the customer support requests, complaints, queries, etc.
  3. Managers can effectively track and monitor the progress of every ticket raised by clients and evaluate the performance of every individual agent and provide useful inputs for improvement.
  4. ActivDesk allows agents to make support or follow up calls to customers to establish a healthy relationship.

What are the features offered by ActivDesk Help Desk software? 

Here are some basic features offered by ActivDesk help desk system:

  1. Ticketing
  2. Teamwork
  3. Multi-channel Helpdesk
  4. Call handling automation
  5. On the go service
  6. Workflow customization
  7. Reporting
  8. Self service

What is the price of ActivDesk?

ActivDesk price details are available on request at techjockey.com.

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Teckinfo Solutions Pvt. Ltd Company Details

Brand: Teckinfo Solutions Pvt. Ltd

Founded Year:  1994

Teckinfo Solutions has robust and scalable products for Unified Communication, Contact Centers, IVRs & Helpdesk , voice logging & recording.

Director/Founders Uday Vaishampayan
Company Size 101-500 Employees

ActivDesk Pricing & Plans

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ActivDesk Features

  • icon_check Ticketing
    Automatically converts every call, chat, or email into a ticket to help agents track and manage all queries efficiently.
  • icon_check Teamwork & Communication
    Enables intra/inter-department collaboration on cases via sub-tickets and built-in internal chat messaging.
  • icon_check Multichannel Helpdesk
    ActivDesk’s omni-channel platform unifies all client interaction requests into one streamlined, centralized portal.
  • icon_check Self Service
    Enables organizations to offer a self-service help desk, giving customers real-time access to high-quality support services.
  • icon_check Email Integration
    Organizations can integrate all the email IDs that are kept public for service communication.
  • icon_check Workflow Management
    Managers can monitor the work of every agent and track their calls, chats, emails, in real-time.
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ActivDesk Specification

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Web-Based Web-Based
Suitable For
Hospitality
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos

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ActivDesk Review

4.1

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4
  • Value for Money 4
  • Ease of Use 4.5
  • Customer Support 4

90% Recommend this Product

Add Review

Bombey Footware

User

4.1

Reviewed on: Feb 27, 2021

Techjockey Verified

“Good experience, user friendly software”

Pros

very easy to use

Cons

NO CONS

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$25 /Agent/Month

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$19 /Month

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Can I integrate ActivDesk to my website?

ActivDesk can be integrated to any website with an open communication portal set up for chat messenger or email.

Can I distribute the tickets from my managerial access ActivDesk?

Yes, this help desk software allows managers to assign tickets to agents based on their expertise and availability.

Does ActivDesk help with field team management?

ActivDesk allows organizations to manage their field teams and monitor their activities.

Can I customize the team control panel in ActivDesk?

ActivDesk allows you to customize the control panels to illustrate the metrics that are necessary to drive business growth. It helps track your agent’s performance in real-time.

Can I get a demo for ActivDesk?

ActivDesk is available for a demo before purchase at Techjockey for the interested buyers as per their preferred date and time.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.