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DeskXpand

Brand: Biztech IT Consultancy Pvt. Ltd.

  • 4.2

  • 6 Ratings

Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues.

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Starting Price
$19

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Starting at $19

DeskXpandSoftware Overview

Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues.

Read more

DeskXpand Pricing & Plans

DX Pro
Key Features
  • Everything in DX Lite
  • Unlimited Portals with custom domains
  • Live Chat and Help Widget
  • Task/Activity Management
  • Multiple Business Hours
  • Custom Fields & Templates
  • Canned Responses
  • Multiple SLAs/Automations & Triggers
  • Scenario Automations/CSAT Surveys
Starting at $19
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in DX Lite

  • Unlimited Portals with custom domains

  • Live Chat and Help Widget

  • Task/Activity Management

  • Multiple Business Hours

  • Custom Fields & Templates

  • Canned Responses

  • Multiple SLAs/Automations & Triggers

  • Scenario Automations/CSAT Surveys

DeskXpand Features

  • icon_check Effortless Ticket Management
    Easily organize, prioritize, and resolve customer tickets from a unified interface.
  • icon_check Customer Self–Service
    Empower customers to resolve issues with FAQs, knowledge base, and forums.
  • icon_check Omnichannel Support
    Provide seamless support across email, chat, web, and social platforms.
  • icon_check Task Management
    Assign, track, and manage tasks to streamline team workflows efficiently.
  • icon_check Social Media
    Connect and respond to customer queries from major social media channels.
  • icon_check Knowledge Base
    Create and manage informative articles to support self-service resolutions.
  • icon_check Integrations
    Connect with popular tools and CRMs for smooth data flow and automation.
  • icon_check Analytics for Decision Making
    Track metrics and generate insights to improve support and service quality.
  • icon_check Interactive Dashboards
    Visualize key performance data with customizable, real-time dashboards.
DeskXpand Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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DeskXpand Specification

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Perpetual Perpetual
Suitable For
Manufacturing Education Hospitality Healthcare Retail E-Commerce Tours and Travels Schools & Institutes Hotel Business Schools Universities Hospital
Business Specific
Automobile
Business Size
Startups Medium Business Enterprises SMBs SMEs MSMBs
Language
English

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DeskXpand Review

4.2

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.1
  • Value for Money 4.3
  • Ease of Use 4.2
  • Customer Support 4.0

90% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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Articles for DeskXpand

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What is help desk software?

The help desk software enables desk workers to track requests while the problem-solving process is being moved, commonly using a ticketing mechanism. Tickets (help requests) are issued and kept in a centralized location to certain agencies. Certain desk software offers automation advantages for further process simplification.

How you can use help desk software for Ecommerce business?

Using the DeskXpand help desk ticketing system, retailers and eCommerce businesses can take care of end-to-end ticket management. They can integrate their eCommerce platform (currently Shopify available) to get orders and customer information they need to resolve an issue quickly.

How you can use help desk software in Education?

Do what you do best by educating young minds and letting self-service take care of the rest. Offer a knowledge base to the students who are curious to learn more.

How you can use help desk software For IT & Software?

Are you wasting most of your time by replying to repetitive tickets? If so, give yourself the gift of self-service and solve two problems with one solution. Let your customer help themselves meanwhile you work on more crucial issues yourself.

How you can use help desk software For Healthcare?

Not just your patient, we help you to take care of all. Employ self-service to help those who need your assistance the most. It offers 24/7 availability in case anyone faces some kind of emergency.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.