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Groove HQ

Brand : Groove HQ

Starting at $ 29

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Groove HQ Pricing & Plans

Standard
  • 2 shared inboxes with email, live chat, and social
  • 1 Knowledge Base
  • Unlimited help widgets
  • Team collaboration
  • Collision detection
  • 5 rules
  • 10 instant replies
  • 6 months search history
  • API and 40+ integrations
    • Users
    • Monthly
Starting at $ 29
Plus
  • Everything in Standard
  • 5 Shared inboxes with email, live chat, and social
  • 2 Knowledge
  • 10 Free lite users
  • Advanced rule automations
  • SLA management
  • Business hours
    • Users
    • Monthly
Starting at $ 45
Pro
  • Everything in Plus
  • 25Shared inboxes with email, live chat, and social
  • 5 Knowledge
  • 50 Free lite users
  • Tiered discounts
  • Data Export
  • Advanced API Access
    • Users
    • Monthly
Starting at $ 70

Get Groove HQ Demo

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Groove HQ Features

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Collaboration

Coordinate effortlessly across teams with shared inboxes, notes, and @mentions to resolve customer issues faster.

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Workflow Automation

Automate repetitive tasks with rules, tags, and assignments to streamline your support process and boost team efficiency.

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Reporting

Track team performance and customer satisfaction with visual reports, metrics, and trends to drive continuous improvement.

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Live Chat

Connect with visitors in real time using a built-in chat widget that keeps conversations in your shared support inbox.

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Knowledge Base

Create and share a self-service help center so customers can find instant answers without waiting for agent support.

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Strong Two Factor Authentication

Protect account access with robust two-factor authentication, enhancing security for your team and customer data.

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Access Control

Control permissions by setting user roles and inbox access to ensure team members only see relevant customer info.

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Data Security

Groove encrypts customer data in transit and at rest, ensuring compliance with major security and privacy standards.

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Omnichannel inboxes

Centralize all support emails, chats, and social messages into one shared inbox for faster, consistent communication.

Groove HQ Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises
  • Email, Live Chat, Communities
  • API Integration
  • English

Groove HQ Reviews and Ratings

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Groove HQ Company Details

Brand Name Groove HQ
Information Groove's Shared Inbox, Knowledge Base, Live Chat and Reports help your team provide personal support at scale. All without breaking the bank.
Founded Year 2011
Director/Founders Alex Turnbull
Company Size 1-100 Employees

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