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Collaboration
Coordinate effortlessly across teams with shared inboxes, notes, and @mentions to resolve customer issues faster.
Workflow Automation
Automate repetitive tasks with rules, tags, and assignments to streamline your support process and boost team efficiency.
Reporting
Track team performance and customer satisfaction with visual reports, metrics, and trends to drive continuous improvement.
Live Chat
Connect with visitors in real time using a built-in chat widget that keeps conversations in your shared support inbox.
Knowledge Base
Create and share a self-service help center so customers can find instant answers without waiting for agent support.
Strong Two Factor Authentication
Protect account access with robust two-factor authentication, enhancing security for your team and customer data.
Access Control
Control permissions by setting user roles and inbox access to ensure team members only see relevant customer info.
Data Security
Groove encrypts customer data in transit and at rest, ensuring compliance with major security and privacy standards.
Omnichannel inboxes
Centralize all support emails, chats, and social messages into one shared inbox for faster, consistent communication.
Brand Name | Groove HQ |
Information | Groove's Shared Inbox, Knowledge Base, Live Chat and Reports help your team provide personal support at scale. All without breaking the bank. |
Founded Year | 2011 |
Director/Founders | Alex Turnbull |
Company Size | 1-100 Employees |
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