Nuevadesk

Brand : Instaview365

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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Nuevadesk is a helpdesk automation software that streamlines customer support through automated ticketing, centralized management, and easy reporting. ...Read more

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Nuevadesk Software Pricing, Features & Reviews

What is Nuevadesk?

Nuevadesk is a help desk software designed to make customer support easier and more efficient. It lets businesses automate ticket creation, categorization, prioritization, and assignment, so support teams can quickly respond to customer requests.

All customer information, contacts, cases, and help requests are stored in one place, making it simple to manage and track every interaction. The platform uses smart workflows and automated replies to save time and improve support quality. It provides detailed dashboards and

reports for monitoring support performance and customer satisfaction.

Nuevadesk also includes tools to manage and share important knowledge, helping support agents resolve issues faster. The software is compliance-ready, following RBI and SEBI guidelines for handling customer complaints and grievance redressals.

Why Choose Nuevadesk Software?

Customer Management: Centralized customer information, lifecycle case tracking, and omnichannel support deliver seamless, personalized experiences.
Process Automation: Intelligent workflows, predictive insights, and automated responses reduce manual effort and improve efficiency.
Ticket Management: Automated ticket creation, categorization, prioritization, and routing ensure faster resolution by the right team.
Analytics & Reporting: Customizable dashboards and advanced analytics track KPIs, predict needs, and provide actionable business insights.
Knowledge Management: Centralized knowledge base empowers agents and customers with quick access to solutions, enabling faster resolutions and self-service.
Integration & Security: Seamless integration with ERP, HR, accounting, and marketing tools plus robust encryption, role-based access, and audit trails for secure operations.
Customer 360° View: Complete visibility into customer history and preferences ensures context-aware and personalized support.
SLA Management: Monitors service levels and ensures commitments are met with timely responses and resolutions.
Operational Efficiency: Workflow automation, self-service options, and communication tools streamline daily support operations.
Scalable & Flexible: Built with a scalable architecture to grow with your business, supporting additional users, contacts, and features without disruption.

Benefits of Nuevadesk Software

Secure Access Control: Role-based permissions ensure each team member only views data relevant to their role.
Data Protection: End-to-end encryption safeguards sensitive customer data both in transit and at rest.
Audit & Compliance: Built-in audit trails track every case and ticket, ensuring transparency and compliance.
Automated Backups: Protects customer information with regular backups to prevent data loss.
AI-Powered Prioritization: Automatically categorizes and prioritizes tickets by urgency, customer value, and history.
Faster Ticket Resolution: AI generates concise summaries of conversations, helping agents focus quickly on the core issue.
Smart Recommendations: Provides AI-driven resolution suggestions based on past cases and knowledge base articles.
Consistent Communication: Generates context-aware response templates for faster, standardized replies.
Continuous Service Improvement: Automatically creates follow-up surveys and analyzes customer feedback for better service quality.
Future-Ready Platform: Combines security, automation, and AI innovation to transform customer support into a proactive, intelligent system.

Nuevadesk Pricing

Nuevadesk price is available upon request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Nuevadesk Pricing & Plans

Nuevadesk price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Nuevadesk Features

Customer Management Centralizes customer data for seamless interactions.
Contact Management Stores and organizes customer details and history.
Omnichannel Support Handles queries across email, phone, and self-service portals in one place.
Ticket Management Automates ticket creation, tracking, and resolution.
Workflow Automation Streamlines routine processes with intelligent workflows.
Ticket Assignments Routes tickets to the right agents or teams automatically.
Canned Responses Provides pre-set replies for faster, consistent communication.
Renewal Management Tracks and manages subscription or contract renewals.
Knowledge Base Offers self-service resources for customers and agents.
SLA & Escalation Management Ensures timely responses with service-level tracking and escalation rules.
Broadcast Announcements Provides updates or alerts to multiple customers or teams at once.
Task Management Helps assign, monitor, and complete internal tasks efficiently.
Auto Email Notifications Sends automated updates on ticket or case status.
Group Management Organizes users into groups for structured collaboration.
Queue Management Prioritizes and organizes incoming tickets in queues.
Reports & Dashboards Tracks performance and KPIs with visual analytics.
API Integration Connects seamlessly with existing business applications.