Instaview365 Service Desk Features
-
Ticket Management Track, assign, and prioritize support tickets to streamline issue resolution and improve response times. -
Helpdesk Management Manage helpdesk operations with tools to organize queries, automate tasks, and support multiple teams. -
SLA Management Define and monitor Service Level Agreements to ensure timely ticket responses and accountability. -
Escalation Management Automate ticket escalation rules to ensure unresolved issues are addressed by the right personnel quickly. -
Reporting Generate detailed reports and analytics on ticket trends, team performance, and SLA compliance. -
Admin Panel Central dashboard to configure system settings, user permissions, and manage workflow automations. -
Online Ticketing Allow users to submit and track support tickets via an intuitive online interface anytime, anywhere. -
Self Service Portal Enable users to resolve issues independently using FAQs, guides, and knowledge base articles. -
User Management Manage roles, access levels, and user data to ensure secure and organized service operations. -
Business Rules Management Set conditional workflows and automation rules to align service desk behavior with business logic. -
Email Notifications Send automated email alerts for ticket updates, assignments, escalations, and resolution statuses.