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Ticket Management
Track, assign, and prioritize support tickets to streamline issue resolution and improve response times.
Helpdesk Management
Manage helpdesk operations with tools to organize queries, automate tasks, and support multiple teams.
SLA Management
Define and monitor Service Level Agreements to ensure timely ticket responses and accountability.
Escalation Management
Automate ticket escalation rules to ensure unresolved issues are addressed by the right personnel quickly.
Reporting
Generate detailed reports and analytics on ticket trends, team performance, and SLA compliance.
Admin Panel
Central dashboard to configure system settings, user permissions, and manage workflow automations.
Online Ticketing
Allow users to submit and track support tickets via an intuitive online interface anytime, anywhere.
Self Service Portal
Enable users to resolve issues independently using FAQs, guides, and knowledge base articles.
User Management
Manage roles, access levels, and user data to ensure secure and organized service operations.
Business Rules Management
Set conditional workflows and automation rules to align service desk behavior with business logic.
Email Notifications
Send automated email alerts for ticket updates, assignments, escalations, and resolution statuses.
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