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Klutch

Brand: Klutch

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Klutch is a knowledge management platform for teams to capture, organize, and share internal information in a centralized repository.

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Starting at $5

Klutch Software Overview

What is Klutch?

Klutch is a knowledge management software platform that helps teams capture, organize, and share internal information, documents, and policies in a centralized repository. This business software features wiki-style knowledge base organization, real-time collaboration for multiple team members, AI-powered writing assistance for content creation, canned responses with keyboard shortcuts for customer support, powerful search and navigation, hierarchical category manager for structured organization, and analytics dashboard to track search trends and identify content gaps. It serves customer support, HR, marketing, sales, and IT departments.

Why Choose Klutch?

  • Knowledge Base and Wiki-Style Organization: Build a company knowledge base, wiki, or internal documentation site to store procedures, policies, and FAQs.
  • Real-Time Collaboration: Multiple team members can edit and create documentation simultaneously, enhancing team teamwork.
  • AI-Powered Writing Assistance: Incorporates AI to assist with content creation, helping teams document knowledge more efficiently.
  • Canned Responses and Keyboard Shortcuts: Designed for speed, especially for customer service agents, providing instant answers to customer questions.
  • Powerful Search and Navigation: Single-page application offering rapid, efficient search functionality to find specific information within seconds.
  • Hierarchical Category Manager: Structured organization allowing businesses to categorize internal knowledge for better navigation.
  • Analytics Dashboard: Tracks employee search trends and identifies content gaps to keep the knowledge base relevant.
  • Faster Customer Service: Support agents access knowledge base instantly for accurate, consistent, and quick responses to customers.

Benefits of Klutch

  • Reduces Time Spent Searching for Information: Employees find documents, policies, and answers in seconds instead of minutes.
  • Provides Instant Customer Support Responses: Canned responses with keyboard shortcuts deliver accurate answers immediately.
  • Accelerates New Employee Onboarding: Organized self-paced documentation reduces training time significantly.
  • Centralizes Dispersed Company Knowledge: Replaces scattered documents, emails, and shared drives with a single repository.
  • Prevents Knowledge Loss When Employees Leave: Captures tacit knowledge and best practices permanently.
  • Improves Cross-Department Collaboration: Marketing, HR, support, and sales share information without silos.
  • Enables Self-Service for Employees: Staff find answers independently without interrupting colleagues.
  • Tracks Content Gaps Automatically: Analytics dashboard shows what information is missing from the knowledge base.
  • Reduces Redundant Work Across Teams: Captured best practices prevent teams from solving same problems repeatedly.

Pricing

Klutch price starts at USD 5 at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Klutch Company Details

Brand: Klutch

Founded Year:  2021

Klutch is for teams that want to create and organize company information and use it with customers anywhere

Director/Founders Gal Dubinski, Tomer Aharon
Company Size 1-100 Employees

Klutch Pricing & Plans

Pro
Key Features
  • Unlimited items
  • Unlimited AI responses
  • Shortcuts
  • Up to 100GB storage
  • Unlimited members
  • External sharing
Starting at $5

    • Users

      Users
      Users

    • Monthly

      Monthly
      Monthly

Key Features

  • Unlimited items

  • Unlimited AI responses

  • Shortcuts

  • Up to 100GB storage

  • Unlimited members

  • External sharing

Klutch Features

  • icon_check Canned Responses
    This feature enables users to save and categorize frequently used text snippets to provide rapid, consistent replies to inquiries.
  • icon_check Collaborative Editing
    Multiple team members can modify the same page or response simultaneously with changes appearing instantly across all sessions.
  • icon_check Browser Extension
    A dedicated browser add-on allows users to retrieve and insert saved snippets into third-party web applications without
  • icon_check Role-Based Access Control (RBAC)
    Administrators define specific user permissions to manage who can view, create, or edit internal documents within the
  • icon_check Template Library
    A collection of pre-structured document layouts is available to standardize the formatting of new knowledge base entries quickly.
  • icon_check Version History
    The system tracks all modifications made to a page, allowing authorized users to review past iterations or revert to older states.
  • icon_check Keyword Shortcut Mapping
    Users can assign specific text-based shortcuts to canned responses that automatically expand into full messages upon typing them.
  • icon_check Third Party Integration
    A native connection with Slack enables users to search the knowledge base and share documents directly within chat channels via
  • icon_check Mobile Application
    Dedicated mobile software provides full access to the knowledge repository and saved responses for users working on mobile
  • icon_check Folder Categorization
    A hierarchical file structure allows for the organization of documents into nested folders based on department, project, or type.
  • icon_check File Sharing
    Users can generate external links to specific knowledge base pages, allowing them to share documentation with non-account holders.
  • icon_check Contextual Tagging
    Individual pages and responses can be labeled with custom tags to improve cross-referencing and findability within the database.
  • icon_check Link Management
    A specialized utility for saving and organizing frequently used URLs alongside text responses for quick reference and insertion.
  • icon_check Commenting and Feedback
    Team members can leave feedback and notes directly on documentation pages to facilitate communication without changing the text.

Klutch Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business SMBs MSMEs
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

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Klutch Review

Techjockey Trusted Reviews from Verified Users

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How much does Klutch cost?

Klutch price starts at USD 5 at Techjockey.com.

How does Klutch work?

Teams build a structured knowledge base using hierarchical categories, collaborate in real-time on documentation, and use AI-assisted writing plus keyboard shortcuts for quick access to canned responses.

Who uses Klutch?

It is used by customer support, HR, marketing, sales, and IT departments in companies of all sizes to centralize internal knowledge.

What is a canned response?

Pre-written answer templates triggered by keyboard shortcuts for instant customer service responses.

Does it have AI features?

Yes, AI-powered writing assistance helps teams document knowledge more efficiently.

Can multiple people edit at once?

Yes, real-time collaboration allows multiple team members to edit and create documentation simultaneously.

What is a hierarchical category manager?

Structured organization tool allowing businesses to categorize internal knowledge for better navigation.

What does the analytics dashboard track?

Employee search trends and content gaps to keep the knowledge base relevant and complete.

Is it good for onboarding?

Yes, new employees use organized documentation for self-paced learning, accelerating training.

How does it reduce search time?

A centralized, searchable repository ensures employees find information in seconds, not minutes.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.