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Service Request Lifecycle Management
Manages service requests from submission to resolution for efficient handling.
Service Desk Automation
Automates repetitive tasks within the service desk to streamline operations.
SLA Management
Defines, monitors, and enforces service level agreements (SLAs) to meet standards.
Multi-Channel Adoption
Supports multiple communication channels for submitting service requests.
Incident Management
Identifies, prioritizes, and resolves IT incidents to minimize impact.
Request Fullfiment
Manages the fulfillment of service requests to meet user needs.
Change Management
Plans, approves, and implements changes to IT infrastructure and services.
Release Management
Oversees planning and deployment of software releases for minimal downtime.
Availability Management
Monitors and manages IT service availability to meet business needs.
Asset Management
Tracks and manages IT assets throughout their lifecycle for optimization.
Brand Name | Mindarray Systems |
Information | MindArray Systems provides IT performance management suite, Minder, for business and organizations to monitor & analyze performance across complete IT infrastructure. |
Founded Year | 2010 |
Director/Founders | Alpesh Dhamelia |
Company Size | 101-500 Employees |
Other Products | Motadata Network Management Software, Motadata Assets Software, Motadata ServiceOps Patch Manager |
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