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Motadata Service Desk

Brand : Mindarray Systems

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An ITIL-compliant ITSM platform that leverages AI to empower organizations to streamline their service delivery across departments. It is built on our proprietary DFITTM framework, and PinkVerify certified, which leverages AI to deliver superior customer experience and accelerates digital transforma...Read more

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Motadata Service Desk Software Pricing, Features & Reviews

An ITIL-compliant ITSM platform that leverages AI to empower organizations to streamline their service delivery across departments. It is built on our proprietary DFITTM framework, and PinkVerify certified, which leverages AI to deliver superior customer experience and accelerates digital transformation. 

Key Features 

  • Smart Suggestion: Get suggestions for related knowledge base articles and categories for a ticket. 

  • Intelligent Automation: Auto-assign tickets to technicians based on workload and associated groups. 

  • Virtual Bot: Automate responses to known issues using a virtual bot. 

  • Multi-channel Support: Allow requesters to access your service desk from different channels. 

  • Custom Integration: Extend the capabilities of the solution using custom plugins. 

  • Mobile App: Make ticket information available to both requesters and technicians on the go. 

  • MSP Support: Create Multiple service catalogs for sub-organization/departments. 

  • Custom Reporting: Leverage OOB reports or build custom ones. 

  • Customization: Use dynamic form rules in the service catalog and change its look and feel. 

Motadata Service Desk Pricing & Plans

Motadata Service Desk price is available on request

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Motadata Service Desk Features

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Service Request Lifecycle Management

Manages service requests from submission to resolution for efficient handling.

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Service Desk Automation

Automates repetitive tasks within the service desk to streamline operations.

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SLA Management

Defines, monitors, and enforces service level agreements (SLAs) to meet standards.

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Multi-Channel Adoption

Supports multiple communication channels for submitting service requests.

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Incident Management

Identifies, prioritizes, and resolves IT incidents to minimize impact.

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Request Fullfiment

Manages the fulfillment of service requests to meet user needs.

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Change Management

Plans, approves, and implements changes to IT infrastructure and services.

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Release Management

Oversees planning and deployment of software releases for minimal downtime.

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Availability Management

Monitors and manages IT service availability to meet business needs.

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Asset Management

Tracks and manages IT assets throughout their lifecycle for optimization.

Motadata Service Desk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Phone, Email, Communities
  • Documentation, Videos
  • English
  • AI Integrated

Motadata Service Desk Reviews and Ratings

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Mindarray Systems Company Details

Brand Name Mindarray Systems
Information MindArray Systems provides IT performance management suite, Minder, for business and organizations to monitor & analyze performance across complete IT infrastructure.
Founded Year 2010
Director/Founders Alpesh Dhamelia
Company Size 101-500 Employees
Other Products Motadata Network Management Software, Motadata Assets Software, Motadata ServiceOps Patch Manager

Motadata Service Desk FAQ

A Motadata Service Desk Software is compatible with Ubuntu, Windows, Linux, and MacOS.
A Motadata Service Desk Software app is not available for Android and iOS app users.
A Motadata Service Desk Software supports cloud-based deployment.
A Motadata Service Desk price details are available on request at techjockey.com.
A Motadata Service Desk Software is typically used by all industries to streamline IT operations and enhance productivity.
A Yes, a demo of Motadata Service Desk is available at techjockey.com.
A Motadata Service Desk Software is not available for free. You can connect with our product experts to learn more about the pricing plans.
A Yes, Motadata Service Desk Software offers a free trial.
A Motadata Service Desk Software installation is not required, as it is cloud-based. Just open the Setup Wizard to get started.
A Motadata Service Desk automates IT service processes, from ticket creation to resolution, ensuring streamlined operations and efficient service delivery. It provides a centralized platform for managing service requests, incidents, changes, and assets, facilitating collaboration and ensuring timely resolution of IT issues.

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