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Omnichat

Brand: Omnichat

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Omnichat helps businesses manage customer conversations, automate marketing, and drive sales across multiple messaging channels from one unified system.

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Omnichat Software Overview

What is Omnichat?

Omnichat is an AI-powered chatbot software that helps businesses manage customer communication, sales, and marketing across multiple channels in one place.

It collects messages from platforms like WhatsApp, Facebook, Instagram, and websites into a single dashboard, making it easier to respond quickly.

The platform uses AI agents to automatically answer customer queries and provide support 24/7. It also helps businesses boost sales by recommending products and running targeted marketing campaigns.

Omnichat stores customer data to deliver personalized experiences and can automate tasks like replies, bookings, and customer journeys.

Why Choose Omnichat Software?

  • Omnichannel Support: Manage conversations across WhatsApp, Instagram, Facebook Messenger, and more from one platform.
  • Unified Inbox: Centralizes all customer messages into a single, easy-to-use dashboard.
  • AI-Powered Automation: Automates responses to save time and improve efficiency.
  • Improved Customer Engagement: Enables faster and more personalized interactions.
  • Sales Boosting Tools: Helps convert leads into customers with smart recommendations.
  • Marketing Campaign Management: Run and track campaigns across multiple channels.
  • Real-Time Communication: Respond instantly to customer queries.
  • Customer Data Insights: Provides analytics to understand customer behavior.
  • Seamless Integration: Works with popular CRM and eCommerce platforms.
  • Scalable Solution: Suitable for startups, SMEs, and large enterprises.

Benefits of Omnichat Software

  • User-Friendly Interface: Easy to navigate and requires minimal training.
  • Customizable Workflows: Tailor automation and processes to your business needs.
  • Multi-Agent Support: Allows teams to collaborate efficiently on customer queries.
  • 24/7 Availability: AI chatbots ensure round-the-clock customer support.
  • Reduced Response Time: Speeds up communication and improves satisfaction.
  • Enhanced Customer Experience: Delivers consistent interactions across channels.
  • Secure Platform: Ensures data privacy and protection.
  • Performance Tracking: Monitor team and campaign performance easily.
  • Cost-Effective Solution: Reduces operational costs through automation.
  • Global Reach: Connect with customers worldwide through multiple messaging apps.

Omnichat Pricing

Omnichat price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Omnichat Company Details

Brand: Omnichat

Founded Year:  2017

Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion.

Director/Founders Alan Chan
Company Size 101-500 Employees

Omnichat Pricing & Plans

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Omnichat Features

  • icon_check Omnichannel Messaging Support
    Handles communications across WhatsApp, Facebook, Instagram, LINE, WeChat and live chat from one unified inbox.
  • icon_check Unified Conversation Inbox
    Centralises chats from all platforms into a single interface for streamlined management and reduced fragmentation.
  • icon_check Keyword Auto Reply
    Detects keywords in customer messages and triggers defined responses to improve reply accuracy and speed.
  • icon_check Auto Assignment Rules
    Automatically routes incoming conversations to appropriate team members based on preset rules.
  • icon_check Drag and Drop Functionality
    Enables visual design of automated conversation paths using blocks without coding skills required.
  • icon_check Preview Functionality
    Shows chatbot messaging as customers will see it, enabling real-time testing and refinement before launch.
  • icon_check API Integration
    Connects with external systems via JSON API to fetch dynamic data for chatbot responses and workflows.
  • icon_check Interactive Form Cards
    Adds form elements directly into chats to collect structured customer inputs like surveys or bookings.
  • icon_check Customer Behaviour Tracking
    Monitors browsing and cart behaviour in real time to support personalized support and recommendations.
  • icon_check Team Collaboration
    Allows multi-user access and conversation takeover with internal notes for improved support workflows.
  • icon_check Campaign Automation
    Generates and executes automated marketing campaigns across channels based on customer segments.
  • icon_check Appointment Booking Automation
    Automates appointment scheduling with real-time availability and confirmation messaging.
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Omnichat Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Webinars Videos
AI Features
AI Integrated

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Omnichat Review

Techjockey Trusted Reviews from Verified Users

No reviews are currently available for Omnichat. Discover similar Chatbot Software reviews

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How much does Omnichat Software cost?

Omnichat pricing details are available upon request on techjockey.

Is there a mobile app available for Omnichat Software?

Yes, Omnichat offers mobile apps on iOS and Android.

Which operating systems are compatible with Omnichat Software?

Omnichat is a web-based platform compatible with all major operating systems like Windows, macOS, Android, and iOS.

Does Omnichat Software offer a free trial?

Yes, Omnichat offers a free trial.

How does Omnichat Software function?

Omnichat works by centralizing customer conversations from multiple channels into one platform and using AI to automate responses and workflows.

Who uses Omnichat Software?

Omnichat is used by businesses of all sizes, including eCommerce brands, marketers, and customer support teams.

Is a free demo available for Omnichat Software?

Yes, a free demo is available on request to help users understand its features.

Is Omnichat Software available for free?

No, Omnichat is a paid software.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.