Live Chat Software Quick (DEMO)- Vision Helpdesk

Vision Helpdesk

Name: Vision Helpdesk
Brand: Vision Helpdesk
Rating: 4.32 (9 reviews)

Brand : Vision Helpdesk

4.3
12 Ratings & 9 Reviews
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Starting at

$ 12

Save Extra with 2 Offers

Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page.

Vision Helpdesk is a customer service software that provides the best-in-class customer support tools to small, mid-sized companies and big enterprises. The customer service software offers help desk ticketing and service desk management modules for managing all customer requests in a single place....Read more

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Vision Helpdesk Software Pricing, Features & Reviews

What is Vision Helpdesk?

The customer support system is a centralized platform for tracking staff replies and handling customer requests. Integration with CRM, project management & chat tools and SLAs ensure that no customer query ever goes unresolved. The customer service management system supports static code analysis and dynamic vulnerability scanning for securing the customer & helpdesk data.

Key Modules of Vision Helpdesk

Help Desk: The multichannel ticket management software helps with processing, receiving, and responding to service and incident requests. The help desk software centralizes customer conversations via a web portal, email, chat, phone, and Facebook.
ITIL/ITSM Desk: This PINKVerify certified service desk software is ITIL/ITSM compliant. The software also ensures the easy management of assets, incidents, service catalog, release management, and knowledgeable management.
Satellite Help Desk: Vision Helpdesk is a satellite help desk software best for managing the functionalities of IT service desks and customer support teams across multiple companies.
Live Chat Software: The live chat messaging platform is a real-time and secured multi-company tool, which ensures higher customer engagement. The software will empower your support team to provide faster service to website visitors and convert them into customers.

Why Use Vision Helpdesk Software?

Ticket generation: The ticket management software provides two separate portals, one for staff and the other for customers, for generating tickets about customer requests.
Chat integration: The live chat tool supports integration with emails, Twitter, Facebook & more for communicating with the customers across different channels.
Achievement levels: Get the best out of your team’s performance by assessing their achievements using the inbuilt leader board.
Task progress: Simplify the task workflows, schedule assignments and collaborate with teams using this help desk software.
Rule-based criteria: It helps automate the ticket flow to ensure that all customer queries are addressed in real-time.
Ticket escalation: Ticket escalation ensures that no tickets are missed or delayed.
Localization tool: The tool not just allows you to access the portal in a language of your choice but also permits the admin to add new languages or modify the existing one.

Benefits of Vision Helpdesk

Multiple channels for communication ensure greater customer satisfaction.
Integration with VOIP & third-party chat software helps staff resolve issues better.
Staff collaboration function to manage workloads for reaching organizational goals
Payment gateway integration lets customers use their preferred mode.
Customized SLAs provide resolution & response times for every individual ticket.
Effective time tracking for managing billing client-wise or department-wise

How Does Vision Helpdesk Work?

The latest version of Vision Helpdesk is primarily used for managing helpdesk, service desk, lice chat and customer queries. It has an intuitive interface and is simple to use. Vision Helpdesk can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take an online Vision Helpdesk demo at Techjockey.com.

How To Use Vision Helpdesk?

Get started with Vision Helpdesk in five simple steps:

Step 1: Buy Vision Helpdesk installation key from techjockey.com.
Step 2: Install Vision Helpdesk on your device.
Step 3: Sign up & create your account.
Step 4: Add users & assign permissions.
Step 5: Get started with Vision Helpdesk.

What is the Price of Vision Helpdesk

Vision Helpdesk price in India starts at $ 12 at Techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Vision Helpdesk Pricing & Plans

Starter Help Desk

Overview for all the modules
Update notification for each module
Add private comments to ticket
Advance ticket search using different criteria
import and export knowledge base area
Internal knowledge-base for staff
Admin access rights and admin setting permissions
Department wise staff access

- Licenses
- Monthly

Starting at $ 12

Pro Help Desk

Overview for all the modules
Update notification for each module
Add private comments to ticket
Advance ticket search using different criteria
import and export knowledge base area
Internal knowledge-base for staff
Admin access rights and admin setting permissions
Department wise staff access

- Licenses
- Monthly

Starting at $ 20

Satellite Help Desk

Overview for all the modules
Update notification for each module
Add private comments to ticket
Advance ticket search using different criteria
import and export knowledge base area
Internal knowledge-base for staff
Admin access rights and admin setting permissions
Department wise staff access

- Licenses
- Monthly

Starting at $ 24

Pro Service Desk

Overview for all the modules
Update notification for each module
Add private comments to ticket
Advance ticket search using different criteria
import and export knowledge base area
Internal knowledge-base for staff
Admin access rights and admin setting permissions
Department wise staff access

- Licenses
- Monthly

Starting at $ 32

Ent Service Desk

Overview for all the modules
Update notification for each module
Add private comments to ticket
Advance ticket search using different criteria
import and export knowledge base area
Internal knowledge-base for staff
Admin access rights and admin setting permissions
Department wise staff access

- Licenses
- Monthly

Starting at $ 48

Real-Time Live Chat Messaging

With secure messaging through live chat platform, your sales team can address customer queries instantly and improve engagement. Advanced live chat functionalities increase the chance of converting website visitors into customers.

IT Service Desk Management

Manage IT service desk functionalities for multiple companies efficiently. The software further helps manage the data of multiple companies in terms of the staff and customers.

Multi Channel Ticket Management

You can respond to service requests instantly with an advanced ticket management system. It helps centralize all interactions with customers through channels like web portals, emails, phone, chat, and social media platforms.

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Vision Helpdesk Gallery

Vision Helpdesk Features

Ticketing Help Desk The help desk software provides a centralized system for your staff to manage all customer queries.
Multi Channel Help Desk Connect with your customers on multiple channels like email, phone, twitter & Facebook.
Blabby Collaboration Blabby option helps your staff collaborate on ticket issues, and share files, videos & presentations.
Help Desk Ticket Billing Time tracking module can be used for creating and sending professional invoices to the customers.
Gamification The support ticketing system lets you set up quests, goals & achievement levels for improving the staff performance.
Task Management Manage tasks by creating them and assigning these to the staff for simplifying the workflow.
Knowledgebase & Forums Create a categorized knowledge base, rate the content, and share comments with Vision Helpdesk.
Help Desk Automation The software helps define the rules to address customer queries based on various criteria and events.
SLA Rules and Ticket Escalation Service level agreement tickets show the ticket resolution & response time for resolving customer issues.
Time Tracking It allows time tracking entries for billable & work time, amount and work description.
Multi Language Help Desk Translate staff and customer portal in different languages with the live chat tool.
Customer Support Survey The customer support software with inbuilt custom form elements helps prepare survey forms.
Self Service Customer Portal The portal offers knowledge base and community forums that include FAQs, articles, etc.
Secure Help Desk SSL & password encryption, IP restriction and two-factor authentication ensure that the customer data is always protected.
Reporting Get access to metrics for analysing staff performance, customer preferences & ticketing.
Apps and Integrations Integrates easily with third party software for billing, chat, project management and CRM tools.

Vision Helpdesk Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Ubuntu Windows iOS Android MacOS Linux
DesktopMobile
Web-Based, Perpetual
All Industries
All Businesses
English

Vision Helpdesk Reviews

Have recommended this product

Overall Score

4.3/5

Based on 9 Reviews

Features 4.1/5

Value for Money 4.4/5

Ease of Use 4.2/5

Customer Support 4.4/5

Review this product

Your valuable feedback helps others like you make a better decision.

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怡青薛

Verified reviewer:

Network Administrator, Telecommunication

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Mar 16, 2025

4.3/5

“A Must-Have for Customer Support Teams”

Our customer support team relies on Vision Helpdesk every day. It helps us stay organized, and it works well with our other tools. Occasionally, we run into small bugs, but nothing major.

Pros : Great for managing tickets, integrates well with other tools.

Cons : Some minor bugs occasionally.

Switched from : Zoho Desk

Reason to switch : Better integration options.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Philip Manehoua

Verified reviewer:

AVP-IT, Computer Networking

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Mar 4, 2025

4.2/5

“Good Software but Needs More Customization”

Vision Helpdesk works well for tracking and managing customer issues. It’s reliable and efficient. However, I wish there were more customization options to match our company’s needs better.

Pros : Reliable and efficient ticketing system.

Cons : Limited customization options.

Switched from : HubSpot Service Hub

Reason to switch : More affordable with similar features.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

Varsha

Verified reviewer:

Project Manager, Warehousing

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Feb 25, 2025

4.2/5

“Cost-Effective and Feature-Rich”

Vision Helpdesk is a great balance between cost and features. It does everything we need, but some parts of the software could be made easier to use. Overall, I’m happy with it.

Pros : Good price, has all necessary features.

Cons : Some features could be more user-friendly.

Switched from : Jitbit Helpdesk

Reason to switch : Better value for money.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

See all Vision Helpdesk reviews

Vision Helpdesk Company Details

Brand Name	Vision Helpdesk
Information	Vision Helpdesk offers four products 1) Help Desk Software 2) Satellite Help Desk (Multi Company Help Desk) 3) ITSM Service Desk Software 4) Live Chat Software All products are available in both SaaS and On-Premises versions.
Founded Year	2005
Director/Founders	Sachin Jadhav
Company Size	1-100 Employees