Birdeye VS Genesys Cloud CX

Let’s have a side-by-side comparison of Birdeye vs Genesys Cloud CX to find out which one is better. This software comparison between Birdeye and Genesys Cloud CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Birdeye or Genesys Cloud CX fits your business.

Comparison

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Birdeye

4.4

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Genesys Cloud CX

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Free Trial

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.4

13 Ratings & 13 Reviews

Features 4.3

Value for Money 4.4

Ease of Use 4.4

Customer Support 4.7

Likelihood to Recommend

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Currently no ratings are available. Please check back later

Pros & Cons

Pros

AI responses and sentiment analysis are standout features. - RS Game Aug 10, 2025

Reputational improvements and increased customer engagement. - Global shopaholics Jul 31, 2025

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Currently no pros are available. Please check back later

Cons

Third-party integration issues like Yelp or POS syncs can disrupt data flow. - RS Game Aug 10, 2025

Auto-renewal and cancellation processes were difficult. - Global shopaholics Jul 31, 2025

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Great AI Features, but Watch for Integration Glitches

RS Game Aug 10, 2025

Great Results but Beware of Auto-Renewals

Global shopaholics Jul 31, 2025

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Reviews with Video

Restaurant Reviews & Ratings Software | Birdeye Customer Experience Management

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Dashboards
Surveys
Ticketing
Listing Management
Referral Analytics
Social Sharing
Sentiment Analysis
Response Management
Campaign Management
Insights

Omnichannel Routing
Security & Compliance
Campaign Management
API & Integrations
Screen Recording
Voice Transcription
Reporting & Dashboards
Real-Time Analytics
Journey Orchestration
Quality Management
Workforce Management
Predictive Engagement
AI-Powered Virtual Agents
Collaboration Tools

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Kapture CX

Feedier

Intouch Insight CX Platform

Coho AI

See all Birdeye alternatives

Kapture CX

Feedier

Intouch Insight CX Platform

Coho AI

See all Genesys Cloud CX alternatives

Birdeye vs Genesys Cloud CX Comparison FAQs

Software questions,
answered

While Birdeye offers customized features, Genesys Cloud CX has diverse modules. Select between Birdeye or Genesys Cloud CX as per your business needs.

Both these products offer similar features but with a different approach. While Birdeye emphasizes on user experiences, Genesys Cloud CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Birdeye offers add-ons along with essential features, Genesys Cloud CX emphasizes on customization.

No, the difference between Birdeye and Genesys Cloud CX lies in terms of features and functionalities. While Birdeye can be customized as per the user’s needs, Genesys Cloud CX addresses the diverse audience.

It depends upon your business requirement. Both Birdeye and Genesys Cloud CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Birdeye is customizable, Birdeye offers comprehensive modules.

A Quick Comparison Between Birdeye vs Genesys Cloud CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Birdeye vs Genesys Cloud CX In terms of Features
Comparison Between Birdeye and Genesys Cloud CX In terms of Deployment Type
Birdeye or Genesys Cloud CX: Which Is Ideal for Your Industry
Which Is Better? - Birdeye or Genesys Cloud CX

Comparison of Birdeye vs Genesys Cloud CX In terms of Features

Birdeye includes features like Dashboards, Surveys, Ticketing and Listing Management. Genesys Cloud CX is known for functionalities like Omnichannel Routing, Security & Compliance, Campaign Management and APIs integration. When you compare Birdeye vs Genesys Cloud CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Birdeye and Genesys Cloud CX In terms of Deployment Type

While Birdeye supports Web Based deployment; Genesys Cloud CX is suitable for Web Based deployment. While selecting between Birdeye and Genesys Cloud CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Birdeye or Genesys Cloud CX: Which Is Ideal for Your Industry

Birdeye is ideal for industries like All Industries. For All Industries, Genesys Cloud CX is a better choice. If you are confused between Birdeye or Genesys Cloud CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Birdeye or Genesys Cloud CX

Birdeye and Genesys Cloud CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Birdeye and Genesys Cloud CX during demo to decide which one is best for your business.

Author: Techjockey Team

Birdeye VS Genesys Cloud CX

We provide the best software solution for your business needs

Birdeye vs Genesys Cloud CX Comparison FAQs

Is Birdeye better than Genesys Cloud CX?

Are Birdeye and Genesys Cloud CX same?

Which is better Birdeye or Genesys Cloud CX?

Is Birdeye the same as Genesys Cloud CX?

Can Birdeye replace Genesys Cloud CX?

What is the difference between Birdeye and Genesys Cloud CX?

A Quick Comparison Between Birdeye vs Genesys Cloud CX

Comparison of Birdeye vs Genesys Cloud CX In terms of Features

Comparison Between Birdeye and Genesys Cloud CX In terms of Deployment Type

Birdeye or Genesys Cloud CX: Which Is Ideal for Your Industry

Which Is Better? - Birdeye or Genesys Cloud CX

Birdeye VS Genesys Cloud CX

We provide the best software solution for your business needs

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Birdeye vs Genesys Cloud CX Comparison FAQs

Is Birdeye better than Genesys Cloud CX?

Are Birdeye and Genesys Cloud CX same?

Which is better Birdeye or Genesys Cloud CX?

Is Birdeye the same as Genesys Cloud CX?

Can Birdeye replace Genesys Cloud CX?

What is the difference between Birdeye and Genesys Cloud CX?

A Quick Comparison Between Birdeye vs Genesys Cloud CX

Comparison of Birdeye vs Genesys Cloud CX In terms of Features

Comparison Between Birdeye and Genesys Cloud CX In terms of Deployment Type

Birdeye or Genesys Cloud CX: Which Is Ideal for Your Industry

Which Is Better? - Birdeye or Genesys Cloud CX

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