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  4. Blackbaud CRM VS Smart CRM Online

Blackbaud CRM VS Smart CRM Online

Let’s have a side-by-side comparison of Blackbaud CRM vs Smart CRM Online to find out which one is better. This software comparison between Blackbaud CRM and Smart CRM Online is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Blackbaud CRM or Smart CRM Online fits your business.

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Blackbaud CRM
Blackbaud CRM

4.1

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Smart CRM Online
Smart CRM Online

4.5

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Blackbaud CRM
Blackbaud CRM

4.1

Get Free Demo
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Smart CRM Online
Smart CRM Online

4.5

Get Free Demo

  • Pricing

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  • img 4 Ratings & 0 Reviews
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  • img 8 Ratings & 0 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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$ 8

Rental Plan

$ 4999

White Label Plan

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  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

4.1

4 Ratings & 0 Reviews

95% Likelihood to Recommend

4.5

8 Ratings & 0 Reviews

92% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Raj majoka Oct 20, 2024

Rating

Debit Aug 19, 2024

Rating

kaushal nandwana Feb 22, 2024

Rating

gitaram hospital Feb 22, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Customer Data Management (CDM)

  • img Contact Management
  • img Account Management
  • img Customer Profiles
  • img Contact Segmentation
  • img Activity History
  • img Contact Management
  • img Account Management
  • img Customer Profiles
  • img Contact Segmentation
  • img Activity History

Sales Management

  • img Quote Management
  • img Workflow Automation and Management
  • img Order Management
  • img Opportunity & Pipeline Management
  • img Contract Management
  • img Sales Forecasting
  • img Territory Management
  • img Lead Management
  • img Deal Management
  • img Sales Automation
  • img Quote Management
  • img Workflow Automation and Management
  • img Order Management
  • img Opportunity & Pipeline Management
  • img Contract Management
  • img Sales Forecasting
  • img Territory Management
  • img Lead Management
  • img Deal Management
  • img Sales Automation

Marketing Automation

  • img Email Marketing
  • img Campaign Management
  • img Lead Nurturing
  • img Customer Journey Tracking
  • img Customer Segmentation
  • img Event-Triggered Workflows
  • img Automated Campaigns
  • img Email Marketing
  • img Campaign Management
  • img Lead Nurturing
  • img Customer Journey Tracking
  • img Customer Segmentation
  • img Event-Triggered Workflows
  • img Automated Campaigns

Data Sourcing / Integrations

  • img Data Import/Export
  • img Social Media Integration
  • img Calendar Integration
  • img Email Marketing Tools Integration
  • img Marketing Tools Integration
  • img Third Party Integrations
  • img API Access
  • img eCommerce Integrations
  • img Interactive Voice Response (IVR) Integration
  • img Data Import/Export
  • img Social Media Integration
  • img Calendar Integration
  • img Email Marketing Tools Integration
  • img Marketing Tools Integration
  • img Third Party Integrations
  • img API Access
  • img eCommerce Integrations
  • img Interactive Voice Response (IVR) Integration

Collaboration Tools

  • img Task / Activity Management
  • img Team Communication
  • img Document Sharing & File Storage
  • img Omnichannel Support & Engagement
  • img Task / Activity Management
  • img Team Communication
  • img Document Sharing & File Storage
  • img Omnichannel Support & Engagement

Security & Compliance

  • img Role-Based Access Control (RBAC)
  • img Data Encryption
  • img Backup & Disaster Recovery
  • img GDPR & Data Privacy
  • img Audit Trail
  • img Role-Based Access Control (RBAC)
  • img Data Encryption
  • img Backup & Disaster Recovery
  • img GDPR & Data Privacy
  • img Audit Trail

AI & Machine Learning

  • img Predictive Analytics
  • img Lead Scoring
  • img Chatbots
  • img Predictive Analytics
  • img Lead Scoring
  • img Chatbots

Reporting & Analytics

  • img Predictive Analytics
  • img Custom Dashboards
  • img Real Time Analytics
  • img Sales Performance Reports
  • img Customer Insights
  • img Campaign Performance
  • img Forecasting & Trends
  • img Performance Tracking
  • img Predictive Analytics
  • img Custom Dashboards
  • img Real Time Analytics
  • img Sales Performance Reports
  • img Customer Insights
  • img Campaign Performance
  • img Forecasting & Trends
  • img Performance Tracking

Alerts & Notifications

  • img Event-Triggered Notifications
  • img Custom Workflow Alerts
  • img System Errors/Failures
  • img Customer Interaction Alerts
  • img Workflow Trigger Alerts
  • img SLA Violations
  • img Lead Activity Alerts
  • img Event-Triggered Notifications
  • img Custom Workflow Alerts
  • img System Errors/Failures
  • img Customer Interaction Alerts
  • img Workflow Trigger Alerts
  • img SLA Violations
  • img Lead Activity Alerts

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Blackbaud CRM vs Smart CRM Online Comparison FAQs

Software questions,
answered

While Blackbaud CRM offers customized features, Smart CRM Online has diverse modules. Select between Blackbaud CRM or Smart CRM Online as per your business needs.

Both these products offer similar features but with a different approach. While Blackbaud CRM emphasizes on user experiences, Smart CRM Online focuses on functionalities.

It all depends on the functionalities that you prefer. While Blackbaud CRM offers add-ons along with essential features, Smart CRM Online emphasizes on customization.

No, the difference between Blackbaud CRM and Smart CRM Online lies in terms of features and functionalities. While Blackbaud CRM can be customized as per the user’s needs, Smart CRM Online addresses the diverse audience.

It depends upon your business requirement. Both Blackbaud CRM and Smart CRM Online provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Blackbaud CRM is customizable, Blackbaud CRM offers comprehensive modules.

A Quick Comparison Between Blackbaud CRM vs Smart CRM Online

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Blackbaud CRM vs Smart CRM Online In terms of Features
  • Comparison Between Blackbaud CRM and Smart CRM Online In terms of Deployment Type
  • Blackbaud CRM or Smart CRM Online: Which Is Ideal for Your Industry
  • Which Is Better? - Blackbaud CRM or Smart CRM Online

Comparison of Blackbaud CRM vs Smart CRM Online In terms of Features

Blackbaud CRM includes features like Task / Activity Management, Activity History, Role-Based Access Control (RBAC) and Third Party Integrations. Smart CRM Online is known for functionalities like Lead Activity Alerts, Marketing Tools Integration, Email Marketing Tools Integration and Automated Campaigns. When you compare Blackbaud CRM vs Smart CRM Online, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Blackbaud CRM and Smart CRM Online In terms of Deployment Type

While Blackbaud CRM supports Web Based deployment; Smart CRM Online is suitable for Web Based and On Premises deployment. While selecting between Blackbaud CRM and Smart CRM Online, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Blackbaud CRM or Smart CRM Online: Which Is Ideal for Your Industry

Blackbaud CRM is ideal for industries like All Industries. For All Industries, Smart CRM Online is a better choice. If you are confused between Blackbaud CRM or Smart CRM Online, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Blackbaud CRM or Smart CRM Online

Blackbaud CRM and Smart CRM Online can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Blackbaud CRM and Smart CRM Online during demo to decide which one is best for your business.

Author: Saurabh Pandey

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