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  3. Freshdesk VS Spiceworks VS Zendesk

Freshdesk VS Spiceworks VS Zendesk

Let’s have a side-by-side comparison of Freshdesk vs Spiceworks vs Zendesk to find out which one is better. This software comparison between Freshdesk and Spiceworks and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Spiceworks or Zendesk fits your business.

Freshdesk
Freshdesk

4.7

Get Free Demo
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Spiceworks
Spiceworks

4.1

Get Free Demo
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Zendesk
Zendesk

4.5

Get Free Demo
Freshdesk
Freshdesk

4.7

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img
Spiceworks
Spiceworks

4.1

Get Free Demo
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Zendesk
Zendesk

4.5

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  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 3 Ratings & 3 Reviews
  • icon_desktop icon_ios icon_Android icon_mac
  • img 5 Ratings & 0 Reviews
  • icon_desktop
  • img 3 Ratings & 3 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

₹ 1199

Growth

₹ 4299

Pro

₹ 6899

Enterprise

+ 1 more plans img

$ 6

Premium

View Details img

$ 25

Support Team

$ 69

Suite Team

$ 149

Suite Professional

View Details img

  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
  • img
  • img
  • img
  • img Free Trial
  • img
  • img
  • img

Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

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Get Exclusive Offer

Best deals by our expert on your business requirements

Ratings

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Overall ratings

4.7

3 Ratings & 3 Reviews

93% Likelihood to Recommend

See all Freshdesk reviews

4.1

5 Ratings & 0 Reviews

88% Likelihood to Recommend

4.5

3 Ratings & 3 Reviews

86% Likelihood to Recommend

See all Zendesk reviews

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

Not Available

Currently no pros are available. Please check back later

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The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023

Reviews

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Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

Rating

Pranaya Sapkota Jan 23, 2025

Rating

Aniket Malame Nov 01, 2024

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

See all Zendesk reviews

Reviews with Video

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support
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Freshdesk Review: Is It Good
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Freshdesk Review 2023 | Best Customer Service Software

See all (3)

Not Available

Currently no reviews are available. Please check back later

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Zendesk Reviews: Zendesk Services, Zendesk Pricing, Zendesk Pros And Cons
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Zendesk Review

See all (2)

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Ticket Management
  • checked Agent Shifts
  • checked Agent Scripts
  • checked Email Bot
  • checked Auto-Triage
  • checked Email, social, chat, phone channels
  • checked Omnichannel
  • checked Roles & Permissions
  • checked IP & Network Restrictions
  • checked Intelligent ticket assignment
  • checked Round-robin Routing
  • checked Portal Rebrand
  • checked Multiple Products
  • checked Dynamic Ticket Forms
  • checked HIPAA Compliance
  • checked Abandoned call metrics
  • checked Co-Browsing
  • checked Audit Logs
  • checked Sandbox
  • checked Collaboration
  • checked Multichannel Support
  • checked Feedback Automation
  • checked Self Service Portal
  • checked Helpdesk Report
  • checked Customization
  • checked Process Automations
  • checked Agent collision detection
  • checked SLA Management
  • checked Time Tracking
  • checked CSAT Surveys
  • checked Performance Reports
  • checked Multilingual
  • checked Custom Reports
  • checked Custom Reports & Dashboards
  • checked Customer Segments
  • checked Speech Enabled
  • checked Help Desk Management
  • checked Inventory Management
  • checked Dashboards
  • checked IP Scanner
  • checked Network Monitor
  • checked Ticket Management
  • checked Custom Reports Management
  • checked Organization Management
  • checked Analytics and Reporting
  • checked Multilingual Support
  • checked Skills Based Routing
  • checked SLA Management
  • checked Community Forums
  • checked Knowledge Base
  • checked Workflow Automation
  • checked Multi Channel Support
  • checked Ticketing System
  • checked Mobile apps

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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Zoho Desk

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Support CRM

Support CRM

Zoho Desk

Zoho Desk

Spinso ServiceDesk

Spinso ServiceDesk

Vision Helpdesk

Vision Helpdesk

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Support CRM

Support CRM

Zoho Desk

Zoho Desk

Spinso ServiceDesk

Spinso ServiceDesk

Vision Helpdesk

Vision Helpdesk

See all Zendesk alternatives img

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