Freshdesk VS Zoho SalesIQ

Let’s have a side-by-side comparison of Freshdesk vs Zoho SalesIQ to find out which one is better. This software comparison between Freshdesk and Zoho SalesIQ is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Zoho SalesIQ fits your business.

Comparison

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Freshdesk

4.7

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Zoho SalesIQ

4.2

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Pricing

Price Plans

₹ 1199

Growth

₹ 4299

Pro

₹ 6899

Enterprise

+ 1 more plans

₹ 1140

Basic

₹ 3540

Professional

₹ 7740

Enterprise

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 3 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

4.2

1 Ratings & 1 Reviews

Features 4

Value for Money 5

Ease of Use 3

Customer Support 5

Likelihood to Recommend

See all Zoho SalesIQ reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example,...Read more - Amit Aug 24, 2018

Cons

Not Available

Currently no cons are available. Please check back later

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple...Read more - Amit Aug 24, 2018

Reviews

Verified customer reviews

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Currently no reviews are available. Please check back later

Sales iq is the hidden gem of zoho

Amit Aug 24, 2018

See all Zoho SalesIQ reviews

Reviews with Video

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

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Not Available

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Track and engage visitors.
Live Chat
Mobile Support
Mobile SDK
Reporting
Dashboards
Integration
Customisation
Offline Messages
Visitor Tracking
Role Management
CMS and e-commerce integrations.
Measure, coach and monitor.
Setup and customize quickly.
Sell smarter. Close deals faster.
Zoho CRM driven engagement
Visitor insights and lead scoring.
Live Chat Software.
Audio

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Support CRM

Zoho Desk

Spinso ServiceDesk

Zendesk

See all Freshdesk alternatives

Freshchat

PlugtoChat

Chatwoot

Charla

See all Zoho SalesIQ alternatives

Freshdesk vs Zoho SalesIQ Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Zoho SalesIQ has diverse modules. Select between Freshdesk or Zoho SalesIQ as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Zoho SalesIQ focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Zoho SalesIQ emphasizes on customization.

No, the difference between Freshdesk and Zoho SalesIQ lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Zoho SalesIQ addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Zoho SalesIQ provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Zoho SalesIQ

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Zoho SalesIQ In terms of Features
Comparison Between Freshdesk and Zoho SalesIQ In terms of Deployment Type
Freshdesk or Zoho SalesIQ: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Zoho SalesIQ

Comparison of Freshdesk vs Zoho SalesIQ In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Zoho SalesIQ is known for functionalities like Track and engage visitors., Live Chat, Mobile Support and Mobile SDK. When you compare Freshdesk vs Zoho SalesIQ, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Zoho SalesIQ In terms of Deployment Type

While Freshdesk supports Web Based deployment; Zoho SalesIQ is suitable for Web Based deployment. While selecting between Freshdesk and Zoho SalesIQ, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Zoho SalesIQ: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Zoho SalesIQ is a better choice. If you are confused between Freshdesk or Zoho SalesIQ, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Zoho SalesIQ

Freshdesk and Zoho SalesIQ can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Zoho SalesIQ during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Zoho SalesIQ

We provide the best software solution for your business needs

Freshdesk vs Zoho SalesIQ Comparison FAQs

Is Freshdesk better than Zoho SalesIQ?

Are Freshdesk and Zoho SalesIQ same?

Which is better Freshdesk or Zoho SalesIQ?

Is Freshdesk the same as Zoho SalesIQ?

Can Freshdesk replace Zoho SalesIQ?

What is the difference between Freshdesk and Zoho SalesIQ?

A Quick Comparison Between Freshdesk vs Zoho SalesIQ

Comparison of Freshdesk vs Zoho SalesIQ In terms of Features

Comparison Between Freshdesk and Zoho SalesIQ In terms of Deployment Type

Freshdesk or Zoho SalesIQ: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Zoho SalesIQ

Freshdesk VS Zoho SalesIQ

We provide the best software solution for your business needs

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Freshdesk vs Zoho SalesIQ Comparison FAQs

Is Freshdesk better than Zoho SalesIQ?

Are Freshdesk and Zoho SalesIQ same?

Which is better Freshdesk or Zoho SalesIQ?

Is Freshdesk the same as Zoho SalesIQ?

Can Freshdesk replace Zoho SalesIQ?

What is the difference between Freshdesk and Zoho SalesIQ?

A Quick Comparison Between Freshdesk vs Zoho SalesIQ

Comparison of Freshdesk vs Zoho SalesIQ In terms of Features

Comparison Between Freshdesk and Zoho SalesIQ In terms of Deployment Type

Freshdesk or Zoho SalesIQ: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Zoho SalesIQ

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