TeleCRM VS Kapture CX

Let’s have a side-by-side comparison of TeleCRM vs Kapture CX to find out which one is better. This software comparison between TeleCRM and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether TeleCRM or Kapture CX fits your business.

Comparison

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TeleCRM

4.3

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Kapture CX

4.2

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.3

12 Ratings & 12 Reviews

Features 4.4

Value for Money 4.3

Ease of Use 4.0

Customer Support 4.3

Likelihood to Recommend

See all TeleCRM reviews

4.2

16 Ratings & 16 Reviews

Features 4.2

Value for Money 4.2

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

See all Kapture CX reviews

Pros & Cons

Pros

I like how it constantly rolls out updates and new features. It makes it look fr...Read more - andredionne14 Feb 22, 2025

The support team of SalesCRM is great. Whenever I hit a problem, the support tea...Read more - Educate Pro Feb 16, 2025

Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

The pricing affordable but for small teams and solopreneurs it might feel a bit ...Read more - andredionne14 Feb 22, 2025

I have seen that it lacks in advanced analytics. The reporting is decent but it ...Read more - Educate Pro Feb 16, 2025

We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

Verified customer reviews

Frequent Updates Keep It Fresh but Pricing Can Be Steep for Small Teams

andredionne14 Feb 22, 2025

Amazing Support Team but Reporting Could Be Better

Educate Pro Feb 16, 2025

See all TeleCRM reviews

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

See all Kapture CX reviews

Reviews with Video

How Tutor101 achieved more productivity after using TeleCRM | Tutor101 | Customer Testimonial

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Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Audit Trail
Chatbots
Backup & Disaster Recovery
Omnichannel Support & Engagement
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Automated Campaigns
Customer Segmentation
Opportunity & Pipeline Management
Sales Performance Reports
Forecasting & Trends
Event-Triggered Notifications
Call Tracking and Recording
Landing Pages & Forms
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Role-Based Access Control (RBAC)
Activity History
Workflow Automation and Management
Real Time Analytics
Social Media Integration
Order Management
Account Management
Lead Management
Contact Management
Data Import/Export
Campaign Management
Lead Nurturing
Deal Management
API Access
Task / Activity Management
Contact Segmentation
Team Communication
Campaign Performance
Calendar Integration
Customer Profiles
Customer Journey Tracking
Data Encryption
Email Marketing

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View
Omnichannel
Seamless Sales, Service & Support
Customer Service
Call Center Management
Audit Trail
Routing
Customizable Branding
Mobile App
Ticketing Management
Chatbot
Analytics & Reporting
Agent Assist
Dashboards
Live Chat

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Question and Answers

Product related question and answers

How can I provide access to my team member in TeleCRM, if he/she is not a TeleCRM user?

Provide access by creating a new user account for the team member in TeleCRM. As... Read more

How can I use TeleCRM's analytics and reports for my sales team?

Use TeleCRM’s analytics and reports to track sales performance, identify trend... Read more

How to integrate marketing tools and social media with TeleCRM?

Integrate marketing tools and social media by using TeleCRMs built-in connectors... Read more

See all TeleCRM Questions & Answers

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Alternatives

Top Alternative Products

Zoho CRM

CrmOne

Solid Performers CRM

Odoo CRM

See all TeleCRM alternatives

Birdeye

Froged

Toonimo

FigPii

See all Kapture CX alternatives

TeleCRM vs Kapture CX Comparison FAQs

Software questions,
answered

While TeleCRM offers customized features, Kapture CX has diverse modules. Select between TeleCRM or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While TeleCRM emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While TeleCRM offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between TeleCRM and Kapture CX lies in terms of features and functionalities. While TeleCRM can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both TeleCRM and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While TeleCRM is customizable, TeleCRM offers comprehensive modules.

A Quick Comparison Between TeleCRM vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of TeleCRM vs Kapture CX In terms of Features
Comparison Between TeleCRM and Kapture CX In terms of Deployment Type
TeleCRM or Kapture CX: Which Is Ideal for Your Industry
Which Is Better? - TeleCRM or Kapture CX

Comparison of TeleCRM vs Kapture CX In terms of Features

TeleCRM includes features like Audit Trail, Chatbots, Backup & Disaster Recovery and Omnichannel Support & Engagement. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare TeleCRM vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between TeleCRM and Kapture CX In terms of Deployment Type

While TeleCRM supports Web Based deployment; Kapture CX is suitable for Web Based deployment. While selecting between TeleCRM and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

TeleCRM or Kapture CX: Which Is Ideal for Your Industry

TeleCRM is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between TeleCRM or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - TeleCRM or Kapture CX

TeleCRM and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare TeleCRM and Kapture CX during demo to decide which one is best for your business.

Author: Techjockey Team

TeleCRM VS Kapture CX

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TeleCRM vs Kapture CX Comparison FAQs

Is TeleCRM better than Kapture CX?

Are TeleCRM and Kapture CX same?

Which is better TeleCRM or Kapture CX?

Is TeleCRM the same as Kapture CX?

Can TeleCRM replace Kapture CX?

What is the difference between TeleCRM and Kapture CX?

A Quick Comparison Between TeleCRM vs Kapture CX

Comparison of TeleCRM vs Kapture CX In terms of Features

Comparison Between TeleCRM and Kapture CX In terms of Deployment Type

TeleCRM or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - TeleCRM or Kapture CX

TeleCRM VS Kapture CX

We provide the best software solution for your business needs

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TeleCRM vs Kapture CX Comparison FAQs

Is TeleCRM better than Kapture CX?

Are TeleCRM and Kapture CX same?

Which is better TeleCRM or Kapture CX?

Is TeleCRM the same as Kapture CX?

Can TeleCRM replace Kapture CX?

What is the difference between TeleCRM and Kapture CX?

A Quick Comparison Between TeleCRM vs Kapture CX

Comparison of TeleCRM vs Kapture CX In terms of Features

Comparison Between TeleCRM and Kapture CX In terms of Deployment Type

TeleCRM or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - TeleCRM or Kapture CX

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