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CXFirst AI

Brand : CXFirst AI LLP Inc

Starting at

$ 25

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CXFirst AI unifies and simplifies support operations across multiple channels like voice calls, chat, email, and social messaging. ...Read more

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CXFirst AI Software Pricing, Features & Reviews

What is CXFirst AI?

CXFirst AI is an AI-powered customer experience management software that helps companies improve their customer experience by making support operations smoother and smarter.

It combines tools for handling voice calls, live chat, email, and social messaging all in one place, making it easier for teams to assist customers quickly.

The software uses automation and analytics to reduce repetitive work, speed up agent training, and provide fast, accurate answers to customer questions.

CXFirst AI also helps manage recruitment and training pipelines so new agents can be onboarded efficiently.

By streamlining common contact center processes and using AI to assist agents, it boosts customer satisfaction, reduces mistakes, and lowers handling times. This makes it valuable for businesses looking to deliver better service and simplify their workflow.

Why Choose CXFirst AI Software?

  • All-in-One CX Platform: Combines conversations, automation, analytics, and agent tools into a unified platform, streamlining complex CX operations.
  • Reduces Average Handling Time: Proven to decrease Average Handling Time (AHT), helping resolve customer issues faster.
  • Boosts CSAT Scores: Drives measurable improvements in Customer Satisfaction Scores (CSAT) by equipping agents with the right information at the right time.
  • Minimizes Errors: Helps reduce fatal errors in customer service by supporting agents with real-time access to SOPs and workflows.
  • Accelerates Training: Significantly decreases overall agent training time, letting new hires contribute to business sooner.
  • Automation of Repetitive Tasks: Automates repetitive processes, freeing agents to focus on complex customer issues.
  • Omnichannel Support: Manages interactions across voice, chat, email, and social messaging in one dashboard for consistent service delivery.

Benefits of CXFirst AI Software

  • Smart SOP Access: Features instant access to SOPs, guidelines, and scenarios with a single click using tools like the Widget DMS App.
  • Personalized Customer Service: Uses AI and blended human intelligence (AI+HI) to deliver context-rich, personalized support at scale.
  • Decreases Agent Turnover: Lowers stress and mental friction for agents, resulting in increased retention and less time spent on backfilling roles.
  • Batch Auditing and Targeted Quality Control: Moves beyond random sampling to identify and support agents who need training, improving quality outcomes.
  • Integrated Recruitment Pipelines: Streamlines talent acquisition by managing hiring, onboarding, and settlement processes in one place.
  • Outcome-Focused Innovation: Enables agile deployment and continuous testing of improvements (Continuous X approach).
  • Real Customer Results: Demonstrates measurable performance boosts like 5-point improvements in quality/CSAT and a 78% cut in training times in client case studies.

CXFirst AI Pricing

CXFirst AI price starts at $25 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

CXFirst AI Pricing & Plans

CXFirst AI
  • Guided Workflows
  • Decision Management
  • Performance Tracking
  • CX Dashboards
  • CRM & Tech Integrations
    • Users
    • Monthly
Starting at $ 25

CXFirst AI Features

  • icon_check Guided Workflows Preset AI-driven pathways that guide agents through complex customer query resolution steps for consistent support.
  • icon_check Decision Management A Decision Management System that helps agent teams follow smart rule-based guidelines to resolve issues efficiently.
  • icon_check Performance Tracking Real-time analytics and QA tools monitor agent performance, quality, and training metrics to boost efficiency.
  • icon_check Dashboards Customizable dashboards provide live insights into support KPIs, customer sentiment, and operational trends.
  • icon_check CRM & Tech Integrations Seamlessly integrates with existing CRM systems and contact center tech to consolidate customer touchpoints.
  • icon_check Secure SaaS Delivered as a secure web-based SaaS platform with enterprise-grade AI voice/chat and data protection.
  • icon_check InsightX AI-powered conversational intelligence flags critical interactions, sentiment cues, and actionable insights in real time.

CXFirst AI Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Windows
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, SMEs, MSMBs
  • Email
  • API Integration
  • Live Online
  • English
  • AI Integrated

CXFirst AI Reviews and Ratings

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CXFirst AI LLP Inc Company Details

Brand Name CXFirst AI LLP Inc
Information We are changing the status quo for B2B SaaS play in the CX space. Turning the model on its head, we believe that softwares have a role to play, i.e. to enable businesses deliver outcome. With our approach of AI-native B2B SaaS focused on outcome based model
Founded Year 2024
Director/Founders Kapil Sharma
Company Size 1-100 Employees

CXFirst AI FAQ

A CXFirst AI pricing starts at $25 at techjockey.com.
A No, CXFirst AI mobile app is not available.
A CXFirst AI is compatible with Windows.
A No, CXFirst AI free trial is not available.
A CXFirst AI unifies customer channels into one AI-‘powered interface offering voice/chat agents, auto-‘QA, sentiment and conversation intelligence to streamline support and boost CX
A Customer service managers, contact-‘center teams, IT/support professionals across startups to enterprises leveraging AI-‘driven CX tools.
A Yes, CXFirst AI free demo is available upon request.
A No, CXFirst AI is not available for free.

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