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PRICE ON REQUEST
By clicking the Forgotten Password link on the sign in page, you can request a Password Reset link be sent to you. Follow these steps: Enter your email address (must be the email address you registered with), or the username you set up when you registered. Click the Send Email button, and the reset password link will be sent to your email. The link will come from: @okta.com. Make sure this domain is not blocked by your system or not set to fall into your junk/spam folder.
This is the username that you selected when you registered. It is also on the activation email you received from Okta after you created your account.
If you forget your username, please send an email to email@example.com. This will create a Case in the system, and the Ellucian ActionCenter can provide your username.
The @ellucian.me is for system use only, because some directories require usernames to be in email format. You should not use that to access the Ellucian Hub. Just leave the @ellucian.me off, and that is your username.
The lockout occurs after multiple unsuccessful tries to log into the Ellucian Hub. In this case, please send an email to firstname.lastname@example.org, and the Ellucian ActionCenter can generate a Reset Password link which will unlock your account when you activate the link.
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