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GoTo Resolve

Brand : GoTo

Starting at

$ 276 $ 348 21% off

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GoTo Resolve (Formerly GoToAssist) is a remote support software meant for establishing frictionless remote connections with customers. The remote management software offers simple plugins for viewing the customer's screen either using a desktop application or a web browser. With GoTo Resolve, you c...Read more

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GoTo Resolve Software Pricing, Features & Reviews

What is GoTo Resolve?

GoTo Resolve (Formerly GoToAssist) is a remote support software meant for establishing frictionless remote connections with customers. The remote management software offers simple plugins for viewing the customer's screen either using a desktop application or a web browser.

With GoTo Resolve, you can address issues on the system of both your employees and customers. It also helps with remote diagnostics, multi-monitor navigation and file transfer.

This Remote access software is also helpful in connecting with unattended computers. The simple process requires running an installer to start the remote set-up on a customer's device for troubleshooting issues or conducting live sessions. Next, you can check for the available computers and use the one-click option to connect anytime.

Key Modules of GoTo Resolve Remote Desktop Software

  1. Agent console for starting support sessions using the desktop or browser app.
  2. Remote diagnostics to do software and hardware configurations for session reporting.
  3. Multi-monitor navigation for switching between multiple computers with ease.
  4. Multi-session support for simultaneously hosting up to fifteen sessions per technician.
  5. Active directory connector to manage license provisioning and users with the GoTo Resolve account.

How to Start a Session with GoTo Resolve

  • Step 1: Launch GoTo Resolve from your mobile device, desktop or web browser
  • Step 2: Provide customers with the link so that they too can join you
  • Step 3: Use the inbuilt diagnostic tools for screen sharing

Benefits of GoTo Resolve Remote Support Software

  1. Complete security of customer data
  2. Faster IT support and management with Go To resolve IT support software
  3. Updated network equipment and high capacity servers for optimal performance
  4. Built-in brokers for balancing the sessions' load across several communication servers
  5. TLS (transport layer security) and AES encryption
  6. SRP authentication against all types of threats to the data
  7. HTTP outbound connections for secured screen sharing
  8. Centralized admin for customizing permissions
  9. Live user support for resolving queries
  10. Slack integration

GoTo Resolve Pricing

GoTo Resolve pricing starts from USD 348 per year at techjockey.com. It comes with multiple pricing plans and caters to a diverse customer base. For subscription-related details and offers on premium packages, please request a call back from our product experts.

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GoTo Resolve Pricing & Plans

Starter
  • Unattended Remote Access
  • AI-Enhanced Knowledge Base
  • Terminal Access
  • Background File Manager
    • Licenses
    • Yearly
Starting at
$276 $348
Growth
  • Everything in 'Starter', plus
  • Desktop Remote Support License
  • Mobile Remote Support License
  • Incident Management
    • Licenses
    • Yearly
Starting at
$528 $660
Advanced
  • Everything in 'Growth', plus
  • Device Monitoring & Alerts
  • Windows Patch Management
  • AV Management
    • Licenses
    • Yearly
Starting at
$756 $936

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GoTo Resolve Features

  • icon_check Ipad Iphone Android Apps Simple tap options for accessing GoToAssist from multiple mobile operating systems or devices. 
  • icon_check Unattended Access An inbuilt toolbar in this remote support software makes it easy to add a computer for setting up unattended access.
  • icon_check File Transfer The remote management software offers proxy and firewall-friendly connection for sharing files. 
  • icon_check Mobile Device Support The remote support software provides seamless mobile device support for screen sharing even while on the go. 
  • icon_check Session Transfer You can transfer support sessions to another technician for resolving queries.   
  • icon_check Data Archiving Store long-term data, save recordings and export reports with GoToAssist collaboration software 
  • icon_check Zero Trust Security Protect your managed devices and network with a first-of-its-kind zero trust architecture and personal signature keys fast.
  • icon_check Conversational Ticket Create, manage, and close IT support tickets directly within Microsoft Teams or Slack to simplify your daily workflows now.
  • icon_check Remote Execution Automate repetitive IT tasks by deploying scripts to multiple devices simultaneously using a secure remote execution tool.
  • icon_check Multi-Platform Help Provide frictionless technical support across Windows, macOS, iOS, Android, and Chromebooks from a single cloud interface now.
  • icon_check AI-Powered GoPilot Leverage an AI assistant to turn complex agent queries into actionable insights and automated troubleshooting advice fast.
  • icon_check Background File Manager Manage and transfer files on a remote device without interrupting the user's current session or visible screen activity.
  • icon_check Self-Healing Alerts Automatically detect potential support issues and trigger pre-defined scripts to fix them on the spot before escalation.
  • icon_check Patch Management Automate the identification and deployment of software updates and security patches across your entire device fleet fast.
  • icon_check Session Collaboration Allow multiple technicians to join a single remote support session to troubleshoot complex technical issues together fast.
  • icon_check Asset Management Maintain a complete digital inventory of all hardware and software assets with automated discovery and tracking tools now.

GoTo Resolve Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Technology:
  • Compliance Regulation:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Individual, Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, Freelancers
  • Phone, Email, Live Chat, Communities, Forums
  • API Integration
  • Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation
  • HIPAA, CCPA

GoTo Resolve Review

90%

Have recommended this product

Overall Score

4.6/5
Based on 1 Review

Review this product

Your valuable feedback helps others like you make a better decision.

JD

Jimit Dattani

Verified reviewer:linkedin_verify

User

Reviewed on: May 19, 2021

4.6/5

“Best software to access computer remotely”

Pros :

Cons :

Features

5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

9/10

GoTo Company Details

Brand Name GoTo
Information At GoTo, we're making IT easy, anywhere, with remote management and support, and business communication software, unified with one admin solution. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent.
Founded Year 2003
Director/Founders Mr. Veldran
Company Size 1000+ Employees
Other Products GoToWebinar, GoToMeeting, GoToMyPC, LogMeIn Pro, LogMeIn Central

GoTo Resolve FAQ

A The remote management software uses AES encryption and TLS for a secured file transfer and screen sharing experience.
A The collaboration software offers a multi-monitor navigation system for switching simultaneously between different customer screens.
A The connector is used for managing license provisioning and users for GoTo Resolve account.
A GoTo Resolve can be launched from both web browsers and desktop application or mobile device easily.
A As long as your tech support professionals are using GoTo Resolve for assisting your employees and customers with their devices or any features, it’s legitimate.
A GoTo Resolve is a cloud-based solution that helps IT professionals connect with the laptop or mobile device of any customer or employee. It helps provide support anytime and from anywhere.
A GoTo Resolve pricing starts from USD 348 per year at techjockey.com.

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