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Groove HQ

Brand : Groove HQ

Starting at

$ 29

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Groove HQ keeps customer communication clear, quick, and connected. One inbox, endless collaboration, zero confusion! ...Read more

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Groove HQ Software Pricing, Features & Reviews

What is Groove HQ Software?

Groove HQ is a widely trusted customer support platform designed to keep communication effortless. It gathers all customer conversations from different channels into one shared space. Teams can manage messages, collaborate easily, and respond quickly without confusion. The platform helps businesses stay organized and connected in every interaction.

This Help Desk Software solution fits companies of all sizes that value clarity and teamwork. It removes the usual mess of scattered emails and lost threads. Every message, task, and follow-up stays visible to everyone. All of this, of course, brings smoother coordination and happier customers.

Why Choose Groove HQ Help Desk Software?

  • Shared Communication: All messages from different channels appear in one clean space. Teams avoid duplicated replies and confusion.
  • Faster Responses: Centralized messages reduce time spent searching emails. Customers get quicker, more consistent replies every time.
  • Clear Accountability: In Groove Help Desk Software, each ticket or message has visible ownership. Teams track progress without missing important updates.
  • Better Customer Experience: Customers feel heard when messages are addressed promptly. Communication remains organized and professional.
  • Easy Monitoring: Managers can view team activity and ticket progress easily. Reports highlight efficiency and bottlenecks clearly.
  • Simplified Workflows: Automation handles repetitive tasks like ticket tagging and assignment. Teams can focus on meaningful support work.
  • Scalable Solution: Groove HQ grows alongside the business. The platform adapts to higher message volume and bigger teams.

Benefits of Groove HQ Software

  • Seamless Collaboration: Team members communicate easily through shared updates. Everyone stays perfectly aligned without constant back-and-forths.
  • Streamlined Support: Every customer message moves in an organized flow. Agents can handle issues calmly and on time.
  • Custom Views: Dashboards can be tailored for every role. Each person sees only what's relevant to their work.
  • Self-Service Portal: With Groove Help Desk Software, customers can access ready-made answers anytime. This certainly reduces dependency on live agents.
  • Real-Time Tracking: Progress can be viewed instantly across all channels. Nothing stays hidden or delayed.
  • Multi-Channel Connection: Conversations from social, chat, and email stay unified. This keeps the brand voice consistent.
  • Data Confidence: Encrypted systems protect every file and message. Users trust the platform's security standards.

Groove HQ Software Pricing

Groove HQ Software price in India starts at USD 29 per month at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Groove HQ Pricing & Plans

Standard
  • 2 shared inboxes with email, live chat, and social
  • 1 Knowledge Base
  • Unlimited help widgets
  • Team collaboration
  • Collision detection
  • 5 rules
  • 10 instant replies
  • 6 months search history
  • API and 40+ integrations
    • Users
    • Monthly
Starting at $ 29
Plus
  • Everything in Standard
  • 5 Shared inboxes with email, live chat, and social
  • 2 Knowledge
  • 10 Free lite users
  • Advanced rule automations
  • SLA management
  • Business hours
    • Users
    • Monthly
Starting at $ 45
Pro
  • Everything in Plus
  • 25Shared inboxes with email, live chat, and social
  • 5 Knowledge
  • 50 Free lite users
  • Tiered discounts
  • Data Export
  • Advanced API Access
    • Users
    • Monthly
Starting at $ 70

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Groove HQ Features

  • icon_check Collaboration Coordinate effortlessly across teams with shared inboxes, notes, and @mentions to resolve customer issues faster.
  • icon_check Workflow Automation Automate repetitive tasks with rules, tags, and assignments to streamline your support process and boost team efficiency.
  • icon_check Reporting Track team performance and customer satisfaction with visual reports, metrics, and trends to drive continuous improvement.
  • icon_check Live Chat Connect with visitors in real time using a built-in chat widget that keeps conversations in your shared support inbox.
  • icon_check Knowledge Base Create and share a self-service help center so customers can find instant answers without waiting for agent support.
  • icon_check Strong Two Factor Authentication Protect account access with robust two-factor authentication, enhancing security for your team and customer data.
  • icon_check Access Control Control permissions by setting user roles and inbox access to ensure team members only see relevant customer info.
  • icon_check Data Security Groove encrypts customer data in transit and at rest, ensuring compliance with major security and privacy standards.
  • icon_check Omnichannel inboxes Centralize all support emails, chats, and social messages into one shared inbox for faster, consistent communication.

Groove HQ Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises
  • Email, Live Chat, Communities
  • API Integration
  • English

Groove HQ Reviews and Ratings

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Groove HQ Company Details

Brand Name Groove HQ
Information Groove's Shared Inbox, Knowledge Base, Live Chat and Reports help your team provide personal support at scale. All without breaking the bank.
Founded Year 2011
Director/Founders Alex Turnbull
Company Size 1-100 Employees

Groove HQ FAQ

A The software's price in India starts at USD 29 per month at Techjockey.com. The final cost, however, depends on the features you choose, your deployment needs, and the number of users. You can also contact the product team for more details or special offers.
A Groove HQ is mostly used by businesses that require handling customer support and communication every day. The solution suits small and medium teams that want to stay organized and respond quickly.
A Yes, Groove HQ Help Desk Software has a dedicated mobile app for both Android and iOS users. The app lets teams manage customer conversations and tickets while on the move.
A Groove HQ works well on all major operating systems, including Windows, macOS, Linux, and Ubuntu. It also runs smoothly on mobile platforms like iOS and Android.
A Yes, Groove HQ offers a free trial to help users explore its features before purchasing. You can try its tools and see how it fits your support needs.
A Groove HQ Help Desk Software functions as a unified help desk platform that brings all customer messages into one shared inbox. It helps teams respond faster, track progress, and automate repetitive tasks. The system ensures organized, clear, and efficient communication for every customer interaction.

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