KnoahSoft Harmony

Name: KnoahSoft Harmony
Brand: KnoahSoft
Rating: 4.47 (4 reviews)

Brand : KnoahSoft

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4 Ratings
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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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KnoahSoft Harmony is a web-based call center management software. It supports a diverse variety of call center modules, starting from the centralized ones to those featuring work from home agents. The software features a VoIP architecture and is capable of unifying the entire workforce of its user�...Read more

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KnoahSoft Harmony Software Pricing, Features & Reviews

What is KnoahSoft Harmony?

Further, KnoahSoft Harmony offers an intuitive platform that is completely scalable and customizable as well. The unique contact center methodology deployed by the software helps the admins to track, identify and address performances of their agents at regular intervals.

How is the recorder module of KnoahSoft Harmony useful for its users?

The recorder module offered by KnoahSoft Harmony is useful for its users in the following ways:

Users can record all the consult, conference and transfer calls in a seamless manner.
The recorder module offers support for TDM and VoIP environments as well.
Admins can manage all the call records in their archives in a secure manner. They can even use those calls for further training purposes.
KnoahSoft Harmony also offers extensive features like shared-line and multi-line recording, secure RTP recording and agent-centric recording.
Users also get access to schedule reporting, ACD reporting, alerts and reconciliation reporting by using KnoahSoft Harmony.

Pricing of KnoahSoft Harmony

KnoahSoft Harmony is available as per the needs and requirements of its users. To know more about the pricing details, send us a callback request. Our sales experts will guide you further.

Compatible platforms of KnoahSoft Harmony

KnoahSoft Harmony is a web-based call centre software that can be browsed from multiple web browsers. It is also available on iOS and Android devices.

What are the benefits of using KnoahSoft Harmony?

Intuitive Reports: KnoahSoft Harmony offers an extensive report module consisting of predefined reporting templates. Users can easily sort out the most critical information related to their contact center and turn them into comprehensive reports.
Efficient Coach and Learn option: Managers can offer critical feedback and guidance to their agents in real-time with the coach option offered by KnoahSoft Harmony. The Learn option enables managers to design repository quizzes and courses that can be used for training purposes.
Evaluate and Analyze: Admins can evaluate or analyze the performance of their agents based on the services offered by them over email, voice, chat support and other key performance indicators and metrics.
Speech: The software allows admin staff to conduct searches in a precise manner by using certain phrases and keywords that are found within actual conversations done between agents and customers.
Dashboard: KnoahSoft Harmony features an intuitive dashboard that has a browser-based interface. Admins can customize the dashboard as per their needs and requirements by adding different portlets, a separate section for their favorites and inbox messages.
Real-time alerts and notifications: The software sends in alerts and notifications to its users in real-time based on multiple predefined conditions set by the admins of the contact center.
Screen Capture: Users can record live calls and even capture their screens at the same time. The screen capture feature enables supervisors to view their agent’s actions in real-time and give necessary suggestions and feedback from time to time.