KnoahSoft Harmony

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(4.6) (2 KnoahSoft Harmony Reviews)

Ease of Use 4.6

Value for Money 4.6

Features 4.8

Support 4.3

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About KnoahSoft Harmony

What is KnoahSoft Harmony?

KnoahSoft Harmony is a web-based call center management software. It supports a diverse variety of call center modules, starting from the centralized ones to those featuring work from home agents. The software features a VoIP architecture and is capable of unifying the entire workforce of its user’s business. It offers a wide variety of sophisticated and easy to use analyzing, monitoring, reporting, recording and quality assurance tools.

Further, KnoahSoft Harmony offers an intuitive platform that is completely scalable and customizable as well. The unique contact center methodology deployed by the software helps the admins to track, identify and address performances of their agents at regular intervals.

How is the recorder module of KnoahSoft Harmony useful for its users?

The recorder module offered by KnoahSoft Harmony is useful for its users in the following ways:

Users can record all the consult, conference and transfer calls in a seamless manner.
The recorder module offers support for TDM and VoIP environments as well.
Admins can manage all the call records in their archives in a secure manner. They can even use those calls for further training purposes.
KnoahSoft Harmony also offers extensive features like shared-line and multi-line recording, secure RTP recording and agent-centric recording.
Users also get access to schedule reporting, ACD reporting, alerts and reconciliation reporting by using KnoahSoft Harmony.

Pricing of KnoahSoft Harmony

KnoahSoft Harmony is available as per the needs and requirements of its users. To know more about the pricing details, send us a callback request. Our sales experts will guide you further.

Compatible platforms of KnoahSoft Harmony

KnoahSoft Harmony is a web-based call centre software that can be browsed from multiple web browsers. It is also available on iOS and Android devices.

What are the benefits of using KnoahSoft Harmony?

Intuitive Reports: KnoahSoft Harmony offers an extensive report module consisting of predefined reporting templates. Users can easily sort out the most critical information related to their contact center and turn them into comprehensive reports.
Efficient Coach and Learn option: Managers can offer critical feedback and guidance to their agents in real-time with the coach option offered by KnoahSoft Harmony. The Learn option enables managers to design repository quizzes and courses that can be used for training purposes.
Evaluate and Analyze: Admins can evaluate or analyze the performance of their agents based on the services offered by them over email, voice, chat support and other key performance indicators and metrics.
Speech: The software allows admin staff to conduct searches in a precise manner by using certain phrases and keywords that are found within actual conversations done between agents and customers.
Dashboard: KnoahSoft Harmony features an intuitive dashboard that has a browser-based interface. Admins can customize the dashboard as per their needs and requirements by adding different portlets, a separate section for their favorites and inbox messages.
Real-time alerts and notifications: The software sends in alerts and notifications to its users in real-time based on multiple predefined conditions set by the admins of the contact center.
Screen Capture: Users can record live calls and even capture their screens at the same time. The screen capture feature enables supervisors to view their agent’s actions in real-time and give necessary suggestions and feedback from time to time.

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KnoahSoft Harmony Features

Call Recording

KnoahSoft Harmony records and archives the calls attended by an agent in an automatic manner. It can even capture screenshots of the agent’s desktop.

detail_faq_tick Quality Management

Admins can monitor the calls attended by their agents in real-time. They can give instant feedback to agents via email and can also mark the calls for further quality checks.

detail_faq_tick Learning & Development

By using the quizzes and courseware available with the learning and development module of the software, company admins can train their agents as per their requirements.

detail_faq_tick Analytics

The software uses audio mining techniques, mathematical and proprietary algorithms to extract and analyze relevant customer-related data from calls.

detail_faq_tick Surveys

KnoahSoft Harmony collects multiple customer-driven data and offers, enabling you to check the quality of services provided by your agents.

detail_faq_tick Workforce Management

The software helps manage your customer support teams and track their performance.

detail_faq_tick Mobile Support

KnoahSoft Harmony features a dedicated app for its users, enabling them to operate their business from anywhere at any time.

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KnoahSoft Harmony Specifications

KnoahSoft Harmony Reviews

Highly Recommended

OVERALL 4.6

5 star

100%

4 star

3 star

2 star

1 star

Customer Feedback

Ease of Use 4.6

Value for Money 4.5

Features 4.8

Support 4.2

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Ananya Sharma

Position: User

Overall Rating

Ease of Use

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trustable

PROS : Andrew was patient, inquisitive and friendly. He did not rush me through the process and took the time to truly get to the bottom of what I wanted to provide for our company. I would have been inundated with sales calls from hundreds of companies had I not lucked out and connected with Techjockey, We eventually set up a demo and activated our software the day after demo. I can honestly say that I would recommend Techjockey to anyone looking to find the perfect software for your business.

CONS : N/A

Oct 7 2017

paras sablok

Position: User

Overall Rating

Ease of Use

Value for Money

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