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Call Recording
KnoahSoft Harmony records and archives the calls attended by an agent in an automatic manner. It can even capture screenshots of
Quality Management
Admins can monitor the calls attended by their agents in real-time. They can give instant feedback to agents via email and can
Learning & Development
By using the quizzes and courseware available with the learning and development module of the software, company admins can train
Analytics
The software uses audio mining techniques, mathematical and proprietary algorithms to extract and analyze relevant
Surveys
KnoahSoft Harmony collects multiple customer-driven data and offers, enabling you to check the quality of services provided by
Workforce Management
The software helps manage your customer support teams and track their performance.
Mobile Support
KnoahSoft Harmony features a dedicated app for its users, enabling them to operate their business from anywhere at any time.
Q. What is the silent monitoring feature by KnoahSoft Harmony?
Q. What is on-demand recording within KnoahSoft Harmony?
Q. Can I get a Demo of KnoahSoft Harmony?
Q. What type of audio codecs are offered by KnoahSoft Harmony?
Q. Does KnoahSoft Harmony have a mobile app?
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