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NiCE CXone

Brand : NiCE

Starting at

$ 110

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NiCE CXone Pricing & Plans

CXone Mpower Omnichannel Suite
  • Voice and Digital channels
  • Omnichannel Routing and Orchestration
  • Proactive engagement
  • Recording and compliance
    • Agent
    • Monthly
Starting at $ 110
CXone Mpower Essential Suite
  • Voice and Digital channels
  • Omnichannel Routing and Orchestration
  • Proactive engagement
  • Recording and compliance
    • Agent
    • Monthly
Starting at $ 135
CXone Mpower Core Suite
  • Voice and Digital channels
  • Omnichannel Routing and Orchestration
  • Proactive engagement
  • Recording and compliance
    • Agent
    • Monthly
Starting at $ 169
CXone Mpower Complete Suite
  • Voice and Digital channels
  • Omnichannel Routing and Orchestration
  • Proactive engagement
  • Recording and compliance
    • Agent
    • Monthly
Starting at $ 209

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NiCE CXone Features

  • icon_check Omnichannel Routing Routes customer interactions across voice, chat, email, and social channels in a unified system.
  • icon_check Automatic Call Distribution Automatically assigns incoming calls to the most suitable agent based on skills and availability.
  • icon_check Interactive Voice Response Provides automated phone menus to guide customers and resolve queries without agents.
  • icon_check AI Virtual Agents Uses AI bots to handle common queries, reducing workload and improving response times.
  • icon_check Workforce Management Forecasts demand, schedules agents, and optimizes staffing for efficient operations.
  • icon_check Call Recording Records customer interactions for quality monitoring, compliance, and training purposes.
  • icon_check Quality Management Evaluates agent performance using AI insights to improve service quality continuously.
  • icon_check Interaction Analytics Analyzes conversations to extract insights, trends, and customer sentiment.
  • icon_check Real-Time Reporting Provides live dashboards for tracking KPIs like wait times, resolution rates, and agent performance.
  • icon_check CRM Integration Integrates with CRM systems to provide a unified view of customer data and history.
  • icon_check Sentiment Analysis Detects customer emotions during interactions to improve responses and satisfaction.
  • icon_check Knowledge Management Centralizes knowledge bases to help agents and AI provide accurate answers quickly.
  • icon_check Self-Service Automation Enables customers to resolve issues independently through AI and automated workflows.
  • icon_check Feedback Management Collects and analyzes customer feedback to improve service and experience.
  • icon_check Digital Engagement Supports messaging apps, SMS, and social media for modern customer communication.
  • icon_check Workflow Automation Automates backend processes and customer journeys for faster resolution times.

NiCE CXone Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows MacOS
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

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NiCE Company Details

Brand Name NiCE
Information NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.
Founded Year 1986
Director/Founders Barak Eilam
Company Size 1000+ Employees
Other Products CXone Customer Engagement, CX Analytics, NiCE Knowledge Management
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