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play How to Use AI Help Desk Software for Better & Faster Support
Proprofs Help Desk Software Summary
Proprofs Help Desk Software Notification
Proprofs Help Desk Software Teams

Proprofs Help Desk

Brand : ProProfs

Starting at $ 30

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Proprofs Help Desk Pricing & Plans

Team (2+ Users)
  • Unlimited Tickets
  • Unlimited Ticket History
  • Multiple Inboxes
  • Multiple Departments & Teams
  • Audit & Admin Controls
  • Roles & Permissions
  • API & Single Sign-On
  • Auto-Response
  • Advanced Reports
    • Quantity
    • Monthly
Starting at $ 30

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Proprofs Help Desk Features

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Ticket Management

Organize, assign, and track support tickets easily to ensure no customer request falls through the cracks.

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Team Management

Manage agents, assign roles, and monitor workloads to improve collaboration and accountability.

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Customer Support

Deliver prompt, personalized support experiences through email, chat, and other channels.

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AI Help Desk

Use AI tools to suggest replies, auto-assign tickets, and resolve common issues faster.

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Collaboration

Enable internal notes, ticket sharing, and seamless teamwork for faster problem-solving.

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Automation

Automate repetitive tasks like ticket routing, follow-ups, and SLA notifications to save time.

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Reporting & Analytics

Get insights with real-time dashboards and reports to improve agent performance and customer satisfaction.

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Multi Channel Support

Manage support tickets from email, chat, social media, and web forms in a single unified inbox.

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Customization

Tailor workflows, ticket fields, and branding to align with your support team’s unique needs.

Proprofs Help Desk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Language:
  • AI Features:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMEs
  • Phone, Email, Live Chat, Forums
  • API Integration
  • English
  • AI Integrated

Proprofs Help Desk Reviews and Ratings

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ProProfs Company Details

Brand Name ProProfs
Information ProProfs is the provider of comprehensive e-learning tools for building, testing, applying, and sharing knowledge.
Founded Year 2005
Director/Founders Sameer Bhatia
Company Size 101-500 Employees
Other Products Proprofs LMS, ProProfs Quiz Maker

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