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Ticket Management
Organize, assign, and track support tickets easily to ensure no customer request falls through the cracks.
Team Management
Manage agents, assign roles, and monitor workloads to improve collaboration and accountability.
Customer Support
Deliver prompt, personalized support experiences through email, chat, and other channels.
AI Help Desk
Use AI tools to suggest replies, auto-assign tickets, and resolve common issues faster.
Collaboration
Enable internal notes, ticket sharing, and seamless teamwork for faster problem-solving.
Automation
Automate repetitive tasks like ticket routing, follow-ups, and SLA notifications to save time.
Reporting & Analytics
Get insights with real-time dashboards and reports to improve agent performance and customer satisfaction.
Multi Channel Support
Manage support tickets from email, chat, social media, and web forms in a single unified inbox.
Customization
Tailor workflows, ticket fields, and branding to align with your support team’s unique needs.
Brand Name | ProProfs |
Information | ProProfs is the provider of comprehensive e-learning tools for building, testing, applying, and sharing knowledge. |
Founded Year | 2005 |
Director/Founders | Sameer Bhatia |
Company Size | 101-500 Employees |
Other Products | Proprofs LMS, ProProfs Quiz Maker |
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