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by : SAN SOFTWARES
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SanCCS Cloud is a call centre software providing customer engagement and support services to call centres, help desks, BPOs and other industry verticals. The call centre solution for sales service and insurance calling ensures workforce optimization through contact management and outbound & inb... Read more
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Automatic Call Distribution
The call centre software makes it easy to route customer query calls to live support agents.
Multilevel IVR
The module ensures that there is no limit to the number of calls that can be attended at a time for customer engagement.
Seamless Integration
SanCCS Cloud supports SMS and email integration for campaign and outbound/inbound calls management.
Agent Performance MIS
MIS reports help track the activities of a call centre - department wise, agent wise and date wise.
Click to Call Integration
The feature connects customers to call agents at a click without dialing any number.
Self Designable Web based CRM
The call center software solution can be accessed from any location on the web.
Remote Extensions
The call centre software offers remote extensions for connecting the distributed workforce in remote locations with callers.
Automated Attendant
Automated attendants manage calls through chatbots without intervention of a live agent.
Blind/Call Transfer
Use the feature to transfer calls to another agent just in case the current agent is unable to resolve them.
Call Conference
The IVR software supports call conferencing amongst clients, managers and customer support agents.
Music on Hold/Music on Transfer
As a caller is on hold, SanCCS Cloud plays music in the background to keep the customer engaged.
Remote Office Support
You can easily establish a virtual call centre to enable customer service teams.
Route by Caller ID
It helps route calls based on caller ID with SanCCS cloud call center software solution.
Voicemail to Email/Voicemail Groups
SanCCS Cloud provides omnichannel support for doing live chats, phone calls and emails.
Real Time Analytics and Report
Call centre analytics gives insights into customer data for tracing customer journey & tracking call lifecycle.
Skill Based Routing
Skill based routing helps assign customer calls to the agents skilled at handling those issues.
Third Party CRM Integration
CRM integration provides quality monitoring tools tracking agents’ performance.
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Q. Which operating system does SanCCS Cloud support?
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