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Call Recording
VAgent records calls attended by the agents and saves it on cloud.
Call Routing
Call centres can smartly route the calls to concerned departments based on their queries.
IVR Facility
The software offers smart and interactive IVR system which helps to provide support to the customers through automated voice
SMS Alert
This IVR software generates customized text alerts for the post sales and other forms of communication with customers.
Internal Call Transfer
This feature enables agents to transfer call to another service rep while being on a call.
CRM integration
VAgent can be used by sales companies too as it integrates with their CRM system for seamless transfer of data for managing calls
Sticky agent
Sticky agent feature allows agents to track call history and immediately start interacting with those with whom they communicated
Live Call Tracking
The software offers real-time call tracking to check all the calls going on at any given time.
Parallel Ringing
This IVR software allows agents to receive calls parallelly and transfer those to the next available person in the team.
Voicemail
Customers can leave a voicemail message for the agents during non-office hours or holidays.
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