Famly Reviews & Ratings

4.5/5

“Organized Staff & Parents—Parent Link Is Magic”

Compared to our old paper-based forms, Famly has transformed our admin game. Parents can’t download photos unless enabled—some appreciate the privacy, others find it restrictive. Overall, it’s smoother.

Pros : Streamlined admin, parent communications

Cons : Photo downloads sometimes blocked

Switched from : Play ground

Reason to switch : We digitized our operations with Famly for better organization and control.

4.5/5

“Daily Updates Are a Hit”

I was with another daycare tool with less real-time updates. Famly’s feed is brilliant—parents actually react and comment on posts. Syncing sibling profiles took longer than expected but it’s worth it for daily engagement.

Pros : Real-time children’s activity feed

Cons : Linking sibling accounts can be tedious

Switched from : Jackrabbit Care

Reason to switch : Wanted real-time updates and engagement—Famly exceeded expectations.

4.5/5

“Great for Observations—Drafts, Not So Much”

We moved from a generic survey-based app to Famly and love the child development tracking. But if a staff member is off sick mid-draft, their notes are unavailable to others. That’s an area for improvement.

Pros : Powerful observation tracking

Cons : Can’t edit others’ draft observations

Switched from : Tapestry

Reason to switch : Needed more robust tracking than Tapestry, even if drafts sharing could be better.

4.5/5

“Parents Stay Close—Notifications Work Great”

Formerly I used a generic messenger app, but Famly’s alerts keep parents instantly updated on meals, naps, playtime. The notification icon sometimes stays on until every item is viewed in every folder—which gets annoying—but overall it’s excellent for parent engagement.

Pros : Keeps parents closely informed

Cons : Notification nav can be clunky

Switched from : WatchMeGrow

Reason to switch : We needed full childcare lifecycle updates—not just messages.

4.3/5

“Switching Feels Seamless — Thanks to Great Support”

My daycare switched from Smartcare and I’m already loving it—Famly’s chat support resolved every little hiccup within hours. Teachers are posting observations with ease, and parents actually engage. We just can’t preview invoices on the app, which is a minor annoyance, but the benefits outweigh it.

Pros : User-friendly, quick onboarding, supportive team

Cons : Can't preview invoices on mobile app

Switched from : Smartcare

Reason to switch : We moved from Smartcare because support was slow and their new feed feature was clunky.

4.3/5

“Game-Changer Support & Customization”

After trialing various platforms, Famly stood out with their account manager helping us every step—from enrollment forms to parent messaging. It's not the cheapest, but the tailored help is worth it.

Pros : Personalized onboarding, ongoing support

Cons : Pricing slightly above some competitors

Switched from : Procare

Reason to switch : Chose Famly for better support and features, even with a slightly higher cost.

4.3/5

“All-in-One Tool—Supercharged Parent Communication”

We left Brightwheel for Famly, and the change was noticeable—families love the instant updates and teachers love the newsfeed. The only thing we miss is internal messaging between staff without involving parents.

Pros : Great for photos/updates, messaging portal

Cons : Staff-to-staff chat is missing

Switched from : Brightwheel

Reason to switch : We moved from Brightwheel for stronger messaging and family updates features.

4.2/5

“Intuitive & Parent-Friendly, but Web Version Rocks”

We switched from Procare and everyone agrees—the Famly app is simple and encourages parent engagement. Though on mobile it’s a bit limited; I still switch to the browser for full functionality.

Pros : Easy to use; parents love it

Cons : Mobile app less functional than desktop

Switched from : Procare

Reason to switch : We chose Famly over Procare for better user experience, though the app still needs some features.

4.2/5

“Endless Features—but a Slight Learning Curve”

Switched from traditional paper/manual logs to Famly and wow—attendance, staffing, financials—all in one place. But the interface isn't intuitive for everyone; we needed a few training sessions to get everyone onboard.

Pros : Powerful scheduling, admin insights

Cons : Staff training took some time

Switched from : MyKidReports

Reason to switch : Wanted digital efficiency even if setup required time.

4.2/5

“Centralized Billing—But Payment Setup Is Tricky”

Famly’s automatic billing system is a life-saver. But several users warned me that if payment isn't set up, features remain locked—even browsing basic info. Definitely get setup done fast.

Pros : Automated billing and finance tools

Cons : Payment setup can block access

Switched from : LineLeader

Reason to switch : Wanted automated billing and reporting, but ran into some initial access frustration.