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Exotel VS DialDesk

Let’s have a side-by-side comparison of Exotel vs DialDesk to find out which one is better. This software comparison between Exotel and DialDesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Exotel or DialDesk fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 6 Ratings & 6 Reviews
  • icon_desktop icon_ios icon_Android icon_mac icon_linux
  • img 6 Ratings & 6 Reviews
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Pricing

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Price Plans

₹ 4708

Micro

₹ 8474

Dabbler

₹ 16948

Believer

+ 1 more plans img

₹ 15000

Base 151 (Build Quarterly)

View Details img

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 18%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

4.8

6 Ratings & 6 Reviews

98% Likelihood to Recommend

4.7

6 Ratings & 6 Reviews

98% Likelihood to Recommend

Pros & Cons

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Pros

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It is an affordable, flexible, and secure solution that is easy to implement, an...Read more - Nagaraj Jan 28, 2022

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Their customer support has been amazing, and I am extremely happy with their ser...Read more - momin choudhary Dec 24, 2021

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DialDesk supports all industry verticals, making it a versatile solution for var...Read more - Monika Jul 04, 2024

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I really liked this pay per use, it feels like more savings more connect. DialDe...Read more - Pravin Jul 04, 2024

Cons

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Auto-call feature can be included which I think is a loophole. Otherwise, it’s...Read more - Maulik Kathiriya Sep 24, 2021

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It doesn’t provide a complete detailed report. I think they can work on the al...Read more - sashi Jan 27, 2021

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None - Monika Jul 04, 2024

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none - Pravin Jul 04, 2024

Reviews

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Verified customer reviews

Most affordable and secure IVR solution for business

Nagaraj Jan 28, 2022

Their have an amazing customer service to help business needs

momin choudhary Dec 24, 2021

DialDesk - The Future of Customer Service.

Monika Jul 04, 2024

Versatile and Reliable

Pravin Jul 04, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgEducation
  • imgHealthcare
  • imgLogistics
  • imgE-Commerce
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Voice & Data Integration
  • checked Get Real-Time Notifications
  • checked Call & SMS Filtering
  • checked Reports & Analytics
  • checked Call Recording
  • checked Missed Call Services
  • checked Repeat calls missed
  • checked Customer Management
  • checked SMS Integration
  • checked Voicemail
  • checked Daily Email Reports
  • checked Pay-As-You-Go Pricing
  • checked Resource Optimization
  • checked Sales ROI Boost
  • checked Enhanced Customer Experience
  • checked Industry Versatility
  • checked Scalability
  • checked Dedicated Account Manager
  • checked Centralized Complaint Helpdesk
  • checked Dedicated Training & Quality Assurance
  • checked Versant 5 Certified Agents
  • checked Deep Interaction Insights
  • checked Performance-Based Subscription Model
  • checked Comprehensive CRM Integration
  • checked 24/7 Human Support
  • checked All-In-one solution
  • checked Proven Track Record

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

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Kingasterisk Voice Broadcasting


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SanCCS


Cube Call centre Solution

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MyOperator

MyOperator


SanCCS Cloud

SanCCS Cloud


See all DialDesk alternatives img

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Similar Comparison

Exotel vs DialDesk Comparison FAQs

Software questions,
answered

While Exotel offers customized features, DialDesk has diverse modules. Select between Exotel or DialDesk as per your business needs.

Both these products offer similar features but with a different approach. While Exotel emphasizes on user experiences, DialDesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Exotel offers add-ons along with essential features, DialDesk emphasizes on customization.

No, the difference between Exotel and DialDesk lies in terms of features and functionalities. While Exotel can be customized as per the user’s needs, DialDesk addresses the diverse audience.

It depends upon your business requirement. Both Exotel and DialDesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Exotel is customizable, Exotel offers comprehensive modules.

A Quick Comparison Between Exotel vs DialDesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Exotel vs DialDesk In terms of Features
  • Comparison Between Exotel and DialDesk In terms of Deployment Type
  • Exotel or DialDesk: Which Is Ideal for Your Industry
  • Which Is Better? - Exotel or DialDesk

Comparison of Exotel vs DialDesk In terms of Features

Exotel includes features like Voice & Data Integration, Get Real-Time Notifications, Call & SMS Filtering and Reports & Analytics. DialDesk is known for functionalities like Pay-as-you-Use, Maximum resource optimization, Sales Management and Improve Customer Experience. When you compare Exotel vs DialDesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Exotel and DialDesk In terms of Deployment Type

While Exotel supports Web Based deployment; DialDesk is suitable for Web Based deployment. While selecting between Exotel and DialDesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Exotel or DialDesk: Which Is Ideal for Your Industry

Exotel is ideal for industries like Education, Healthcare and Logistics. For All Industries, DialDesk is a better choice. If you are confused between Exotel or DialDesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Exotel or DialDesk

Exotel and DialDesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Exotel and DialDesk during demo to decide which one is best for your business.

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