Freshdesk Contact Center VS Twilio
Let’s have a side-by-side comparison of Freshdesk Contact Center vs Twilio to find out which one is better. This software comparison between Freshdesk Contact Center and Twilio is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or Twilio fits your business.
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Starting at
$ 120.00
Contact Center
- Telecom
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Inbound Call Center
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Queue Callback
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Omnichannel Routing
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Service Level Monitoring
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Speech Enabled IVR
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Chat / Messaging
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Voicemail
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Image & Video
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Email Designer
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Audio / Video Conferencing
Have you used Freshdesk Contact Center before?
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a Review
I use Twilio to send text messages to my customers. The API is very easy to use, and I can send a text message to my customers in less than 2 minutes. The API is a big-time saver for me since I don't have to write my own code to send SMS messages. I have been using Twilio for a while now and I must say that I am in love with this software.
Posted -
Sep 01, 2022
It doesn’t provide very detailed analytical data which I think is an area where Twilio can improve upon.
Posted -
Sep 01, 2022
Deployment
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Web Based
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On Premises
Device Supported
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Desktop
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Mobile
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Tablet
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iPad
Operating System
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Ubuntu
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Windows
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iOS
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Android
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Mac OS
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Windows(Phone)
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Linux
Deployment
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Web Based
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On Premises
Device Supported
-
Desktop
-
Mobile
-
Tablet
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iPad
Operating System
-
Ubuntu
-
Windows
-
iOS
-
Android
-
Mac OS
-
Windows(Phone)
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Linux
A Quick Comparison Between Freshdesk Contact Center and Twilio
Let’s have a detailed comparison of Freshdesk Contact Center vs Twilio to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk Contact Center or Twilio fits your business.
Comparison of Freshdesk Contact Center vs Twilio In terms of Features
Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. Twilio is known for functionalities like Chat / Messaging, Voicemail, Image & Video and Email Designer. When you compare Freshdesk Contact Center vs Twilio , look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.
Comparison Between Freshdesk Contact Center and Twilio In terms of Deployment Type
While Freshdesk Contact Center supports Web Based deployment; Twilio is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and Twilio , figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.
Freshdesk Contact Center or Twilio : Which Is Ideal for Your Industry
Freshdesk Contact Center is ideal for industries like Contact Center. For Telecom, Twilio is a better choice. If you are confused between Freshdesk Contact Center or Twilio , you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.
Which Is Better? - Freshdesk Contact Center or Twilio
Freshdesk Contact Center and Twilio can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and Twilio during demo to decide which one is best for your business.
FAQs
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Related Categories to Call Center Software
Contact Center Solutions| Call Recording Software| IVR Software| Call Tracking Software| VoIP Providers|
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