ClearTouch Call Center Software

What is ClearTouch Call Center Software?

ClearTouch is an Omnichannel contact center software application. This software's various features and services ensure improved customer services across distinct platforms. This platform allows the user to cater to all customer needs across various communication channels, offering an omnichannel experience.

ClearTouch enables users to set up their contact center instantly. Users can get up and run within 48 hours. WFO (Work Force Optimization) and WFM (Work Force Management) are some of the additional features that helps to manage employees and their duties. Voice analytics helps in analyzing the satisfaction levels of the customer based on voice services provided. It can also be used for diagnosing the performance of the call center agents. Organizations making use of this software can hire appropriate staff as it helps with accurately forecasting call volume.

ClearTouch offers list management services that enable interaction with real-time data; the users can parse, enrich, filter, and personalize information as per their requirements. This software's call and Screen recording feature helps ensure compliance and security. Insights and reports gained using this software help in increasing productivity along with actively addressing the needs of the customers.

Why Choose ClearTouch Call Center System?

This software's advanced feature of WFO and WFM help organizations maintain appropriate staffing levels, maximize productivity, accurately forecast call volume, and improve customer service. Call centers using this software can get omnichannel experience and voice analytics. It helps call centers provide effortless customer interactions and priceless insights for continuous improvement.

Benefits of ClearTouch Call Center Solution

• Quick Setup:User can get their call center up and running in 48 hours as this software provides quick deployment and increased efficiency.
• Increased Efficiency: Through WFM and WFO, organizations can increase CSR performance and productivity by many folds.
• Omnichannel Support: It provides a seamless customer care experience by addressing all the customers' needs across various channels.
• Real-time Data Interaction: Interaction with real-time data enables the users to personalize, enrich, and filter the data per their requirements.
• Valuable Insights: Intelligence reporting and voice analytics help the users analyse the performance of the customer care agent and customer satisfaction.
• Secure and Compliant:It offers data security and adherence to all regulatory requirements through call and screen recordings.

Pricing of ClearTouch Call Center Platform

ClearTouch call center platform pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.