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TeamSupport
TeamSupport

TeamSupport (Formerly Snapengage)

Brand : TEAMSUPPORT

Starting at

$ 45

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A smart customer support software that helps businesses manage live chat, communication, and client engagement with ease. ...Read more

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TeamSupport (Formerly Snapengage) Software Pricing, Features & Reviews

What is TeamSupport (Formerly SnapEngage)?

TeamSupport (Formerly SnapEngage) is a leading business software that focuses on improving customer communication through live chat, messaging, and omnichannel support. It is designed to help businesses connect with their customers in real time, respond faster, and deliver better support experiences. The platform helps agents manage multiple chat conversations, track performance, and maintain strong relationships with customers.

As a reliable customer support software and live chat software, TeamSupport offers tools that simplify customer communication across different platforms. It integrates with popular CRM and helpdesk systems, so that teams can work more efficiently. With real-time chat features, automation tools, and analytics, businesses can provide quick, secure, and personalized responses to every customer query. Its HIPAA-compliant design also makes it suitable for industries that require strong data privacy and security.

Why Choose TeamSupport

  • Omnichannel Experience: Handle live chat, email, and messages from one platform.
  • Faster Response Time: Helps support teams reply to customers quickly and reduce wait time.
  • Customizable Workflow: Set up workflows that match your team's needs and improve efficiency.
  • HIPAA-Compliant: Ensures that sensitive customer data is handled safely and securely.
  • Strong Integrations: Works smoothly with CRM tools, social media, and other business systems.
  • User-Friendly Dashboard: Easy to use for agents with a clean and modern interface.
  • Data Security: All messages and chats are encrypted to protect customer data.
  • Global Support: Offers multilingual chat options for businesses with global clients.
  • 24/7 Support Access: Get assistance anytime through chat, email, or documentation.
  • Trusted by Businesses: Used by many companies for reliable and secure communication.

Benefits of TeamSupport

  • Better Customer Engagement: Makes it easy to connect with customers instantly through live chat.
  • Improved Agent Productivity: Reduces manual work through automation and smart routing.
  • Secure Conversations: Keeps customer communication encrypted and private.
  • Seamless Team Collaboration: Teams can share chat histories and notes for better responses.
  • Increased Conversion Rates: Helps turn website visitors into loyal customers through instant chat.
  • Scalable Solution: Suitable for small businesses and large enterprises alike.
  • Quick Setup: Easy to install and start using with minimal training.
  • Flexible Integration: Connects with major platforms like Salesforce, HubSpot, and Zendesk.
  • Real-Time Analytics: Offers insights into response time, chat ratings, and agent performance.
  • Reliable Support: Techjockey and TeamSupport provide full support and onboarding guidance.

TeamSupport Pricing

TeamSupport (Formerly SnapEngage) price starts at USD 45 at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

TeamSupport (Formerly Snapengage) Pricing & Plans

Starter
  • Messaging & Live Chat ($15 per agent per month)
  • AI Productivity Tools
  • Support Ticketing
    • Agent
    • Monthly
Starting at $ 45
Professional
  • Customer Intelligence and Distress Signals
  • AI Productivity Tools
  • Support Ticketing
  • Kevin (AI agent)
    • Agent
    • Monthly
Starting at $ 65
Scale
  • Customer Intellgence and Distress Signals
  • AI Productivity Tools
  • Support Ticketing
  • Kevin (AI agent)
    • Agent
    • Monthly
Starting at $ 85

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TeamSupport (Formerly Snapengage) Features

  • icon_check Reporting & Insights Dashboards and analytics on chat performance, response times, and customer trends.
  • icon_check User Access & Role Management Control chat and support privileges through role-based access and permissions.
  • icon_check Chat Automation Leverages AI for chat summarization, response suggestions and sentiment analysis.
  • icon_check Omnichannel Messaging Engage customers via live chat, messaging, and integrated support channels.
  • icon_check HIPAA-Compliant Chat Secure live chat designed for industries requiring high-level data protection
  • icon_check Seamless Integration Connects with CRMs, Slack, Jira, Salesforce and other systems for unified support workflows.
  • icon_check Real-Time Engagement Enable customers to start chat interactions instantly and receive prompt help.
  • icon_check Live Chat Integrated with Ticketing Converts chat interactions directly into support tickets for full issue lifecycle visibility.

TeamSupport (Formerly Snapengage) Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, SMBs
  • Phone, Live Chat, Communities
  • Documentation, Videos
  • English

TeamSupport (Formerly Snapengage) Reviews and Ratings

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TEAMSUPPORT Company Details

Brand Name TEAMSUPPORT
Information TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier.
Founded Year 2008
Director/Founders Eric Harrington
Company Size 101-500 Employees

TeamSupport (Formerly Snapengage) FAQ

A TeamSupport (Formerly SnapEngage) price starts at USD 45 at techjockey.com.
A It allows businesses to chat with customers directly through a live chat widget, manage conversations, and track performance through an easy dashboard.
A It is used by customer service teams, sales departments, and online businesses that need to communicate quickly with their customers.
A Yes, it supports multiple communication channels such as live chat, email, and social media for a complete omnichannel experience.
A Yes, it is HIPAA-compliant and uses encryption to protect customer data and ensure safe communication.
A Yes, the platform offers smooth integration with popular CRM and helpdesk tools for better customer management.
A Yes, users can manage chats and view analytics using mobile devices for added flexibility.
A Yes, businesses can contact the support team anytime through chat or email to resolve queries.
A Yes, since it is HIPAA-compliant, it is suitable for industries like healthcare that handle sensitive customer data.
A By offering real-time chat, faster responses, and a secure system, it helps build stronger customer trust and satisfaction.

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