SolarWinds Web Help Desk

What is SolarWinds Web Help Desk?

SolarWinds Web Help Desk is an intuitive ticketing and asset management software with a wide variety of tools, enabling its users to offer adequate support to their customers. Users can track tasks, ticket assignments, routing and escalation related activities in an accurate way. The software ticketing system also helps users in managing their IT assets by taking care of the hardware and software associated with their organization. Moreover, admins can organize the tickets by linking the incident tickets with a single problem. They can also create an association between IT assets and problem tickets. Most importantly, the helpdesk system allows its users to track the history of their asset service requests and integrates with the Dameware Remote Support to troubleshoot customers’ problems in real-time. 

How to speed up customer service with SolarWinds Help Desk Software?

SolarWinds Web Help Desk provides its users with a centralized ticketing system. Where customers can generate log tickets and IT technicians can manage them. Users can speed up the number of inbound customer support requests by displaying self-service knowledge base articles related to multiple types of service requests, to promote the self-resolution of issues. This helpdesk system also allows support technicians to embed videos, attach files or link knowledge base articles directly within the tickets when the generated service requests are repetitive in nature. The overall cost per customer for a self-service resolution is less than half the cost of a face-to-face or on-call resolution.

Pricing of SolarWinds Web Help Desk

The pricing of SolarWinds Web Help Desk is available as per customers’ request. You can request a callback, our product experts will offer all types of support regarding pricing. 

Compatible platforms for SolarWinds Web Help Desk

SolarWinds Web Help Desk software is compatible with:

1. Microsoft Windows: 7,8 and 10 versions
2. MacOS: 10.10.2 and 10.11.0 versions. 
3. Red Hat Enterprise Linux: RHEL 6.5 and 7.0
4. CentOS: 6.5 and 7.0
5. Fedora: 22 and 23
6. Oracle Java: 8.0

Benefits of SolarWinds Web Help Desk System

1. Automated IT asset discovery and management: The help desk system enables its users to automatically track their hardware and software assets. They can also manage their history, assignments, and associated service requests.
2. Simplified incident and problem management: With SolarWinds Web Help Desk, you can simplify the incident and problem management process by recording and prioritizing incidents.
3. Service Request Management Software: The Help Desk Software offers a wide variety of ITSM features, to automate ticket workflows and track their support agents’ performance in real-time. 
4. SLA Tracking and Management: The ticketing system software ensures that the agents maintain all levels of service agreement. It sends ‘SLA breach approaching’ notification and date-specific SLA reminder alerts.
5. Help desk performance reporting: SolarWinds Web Help Desk offers multiple intuitive reports, enabling its users to monitor the performance of their technicians and the status of tickets in real-time. Users can also track customer support needs based on location, incidence frequency, and real-time billing data.