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Inbound & Outbound
Manage intelligent inbound call routing and high-efficiency outbound dialing.
Omnichannel
Unified handling of phone, email, SMS, chat, web forms, and social media in one interface.
Artificial Intelligence
AI-ready platform supporting chatbots, voicebots, predictive pairing, and analytics.
CRM Integration
Connects with top CRMs (Salesforce, MS Dynamics, Zendesk) to access customer history in real time.
Cloud Based
Fully cloud-deployed (AWS-based) solution with options for on-premise installation.
ACD
Automatic Call Distribution routes contacts based on skills, location, priority, and queue status.
IVR/Voice Recognition
Visual, no-code IVR builder with voice recognition and real-time routing capabilities.
Brand Name | Vocalcom |
Information | Vocalcom |
Founded Year | 1995 |
Director/Founders | Anthony Dinis |
Company Size | 1-100 Employees |
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