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Zendesk

Brand : Zendesk

Starting at $ 25

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A modern sales CRM software that helps you close more deals faster. ...Read more

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Zendesk Software Pricing, Features & Reviews

What is Zendesk Chat?

Zendesk Chat is one of the best Help Desk Software designed for service industries and teams. The software allows organization to use Zendesk to interact with customers in real time. The live chat software allows businesses to be available always.

The modus operandi of Zendesk Chat is to provide an easy and high-standard customer experience through a responsive and no-latency messenger. The live chat software offers proactive engagement and automatically generates a pop-up when a prospective customer visits the website.

Zendesk Live Chat does not limit itself to providing a live chat messenger, the software also offers detailed and insightful live chat analytics. It allows users to check their approach and understand what needs to be changed. Live chat analytics addresses issues concerning agent performance, customer satisfaction, script responses, etc.

Why Zendesk Chat is good?

Zendesk Chat enables effortless operability that results in high customer satisfaction for service industries. The software is designed to have one of the least waiting times for connecting with a chat agent in the industry. Plus, the live chat software integrates with multiple channels for handling large amounts of work from a single platform. It boosts productivity by streamlining and analysing live chat consistently.

Zendesk software enables users to set behavior-based triggers for escalation and forwarding to dedicated agents. At the end of chat, customers are enabled to provide feedback through different methods.

Features of Zendesk Chat

Here is a quick rundown of the Zendesk features:

  • Triggers
  • Pre-chat forms
  • Offline forms
  • Visitor list
  • Chat ratings
  • File sending
  • Chatbots
  • Real-time monitoring
  • Chat and agent reports
  • Conversation tracking

Zendesk Pricing

Zendesk pricing plan starts from $25 per agent per month, it also provides various plans, these are:

  • Support Team: $ 25 / agent / month
  • Suite Team: $ 69 / agent / month
  • Suit Professional: $149 / agent / month

Zendesk Pricing & Plans

Support Team
  • Email with unlimited addresses
  • Ticket file attachment size-50MB
  • Web widget
    • Agent
    • Monthly
Starting at $ 25
Suite Team
  • Email with unlimited addresses
  • Contact form
  • Ticket file attachment size-50MB
  • Web widget
  • Widget customisation
  • Pre-chat form
  • Automatic translation
  • Transfers between agents and departments
  • Conversation history
    • Agent
    • Monthly
Starting at $ 69
Suite Professional
  • Email with unlimited addresses
  • Contact form
  • Ticket file attachment size-50MB
  • Web widget
  • Widget customisation
  • Pre-chat form
  • Automatic translation
  • Transfers between agents and departments
  • Conversation history
    • Agent
    • Monthly
Starting at $ 149
Suite Enterprise
  • Email with unlimited addresses
  • Contact form
  • Ticket file attachment size-50MB
  • Web widget
  • Widget customisation
  • Pre-chat form
  • Automatic translation
  • Transfers between agents and departments
  • Conversation history
Price On Request

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Zendesk Features

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Ticketing System

Collects, organizes, and tracks customer queries from all channels in one dashboard for efficient management

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Multi Channel Support

Enables support via email, chat, phone, and social media from a single, unified agent interface

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Workflow Automation

Automates repetitive tasks and ticket routing to boost agent productivity and speed up responses

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Knowledge Base

Customers access FAQs and articles to resolve issues themselves, reducing agent workload

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Community Forums

Customers discuss and solve problems together, fostering peer-to-peer support and engagement

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SLA Management

Sets and monitors service level agreements to ensure timely ticket resolution

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Skills Based Routing

Routes tickets to agents with the right expertise for faster, better resolution

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Multilingual Support

Supports over 40 languages, making help accessible to a global audience

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Mobile apps

Agents manage tickets and support customers on the go via iOS and Android apps.

Zendesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated

Zendesk Reviews

86%

Have recommended this product

Overall Score

4.5/5
Based on 3 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Zendesk Video Reviews

youtubeVideoId

“Zendesk Review”

4.5

Review by: SoftwarePundit

youtubeVideoId

“Zendesk Reviews: Zendesk Services, Zendesk Pricing, Zendesk Pros And Cons”

4.5

Review by: Musbi Media

AP

Ankit patidar

Verified reviewer:linkedin_verify

Executive, Computer & Network Security

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Jun 23, 2023

4.7/5

“Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,”

Pros :

Cons :

Switched from : Freshchat

Features

5/5

Value for Money

5/5

Customer Support

4/5

Ease of Use

5/5

Likely to Recommend

7/10

Zendesk Company Details

Brand Name Zendesk
Information Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations.
Founded Year 2007
Director/Founders Alexander Aghassipour, Mikkel Asger Svane, Morten Primdahl
Company Size 1000+ Employees
Other Products Zendesk Remote Access Software, Zendesk Sell

Zendesk FAQ

A Zendesk Chat has cloud-based deployment type.
A Zendesk Chat is a web app that can be accessed through various web browsers.
A Zendesk Chat supports both Android and iPhone mobile platforms.
A Yes, you can change your monthly plan to an yearly one at any time. But remember that the changes will not take effect until the end of your buying cycle.
A Techjockey offers demo for Zendesk Chat. Please request a call to schedule the demo.

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