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Ticketing System
Collects, organizes, and tracks customer queries from all channels in one dashboard for efficient management
Multi Channel Support
Enables support via email, chat, phone, and social media from a single, unified agent interface
Workflow Automation
Automates repetitive tasks and ticket routing to boost agent productivity and speed up responses
Knowledge Base
Customers access FAQs and articles to resolve issues themselves, reducing agent workload
Community Forums
Customers discuss and solve problems together, fostering peer-to-peer support and engagement
SLA Management
Sets and monitors service level agreements to ensure timely ticket resolution
Skills Based Routing
Routes tickets to agents with the right expertise for faster, better resolution
Multilingual Support
Supports over 40 languages, making help accessible to a global audience
Mobile apps
Agents manage tickets and support customers on the go via iOS and Android apps.
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Brand Name | Zendesk |
Information | Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations. |
Founded Year | 2007 |
Director/Founders | Alexander Aghassipour, Mikkel Asger Svane, Morten Primdahl |
Company Size | 1000+ Employees |
Other Products | Zendesk Remote Access Software, Zendesk Sell |
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