ATLAS Reviews & Ratings

4.5/5

“Detailed Reporting Without Headaches”

I used spreadsheets for monthly reports, which was painful. With ATLAS, reporting is built-in and exportable instantly. Wish there were more drag-and-drop customization options, but exports are solid.

Pros : Rich campaign & conversion reports, exportable

Cons : Advanced custom report builder missing

Switched from : Deetya Soft IVR

Reason to switch : Wanted automated, accurate reporting with campaign granularity.

4.5/5

“Call Recording Teaches My Team”

Switched from no-recording to ATLAS, and now I coach the team using real client conversations. It’s eye-opening. Just wish saved recordings had more archive space.

Pros : Tracks and records calls for quality training

Cons : Storage space per call could be better

Switched from : CallTrackingMetrics

Reason to switch : Needed QA and coaching capabilities.

4.5/5

“Smart Routing Keeps Calls Ahead”

Before, all calls hit the same line. Switching to ATLAS meant routing based on time zones and skill sets. Our calls now go to the right agents. Love it, though I'd appreciate advanced IVR customization.

Pros : Time-zone routing, team-targeted workflows

Cons : Lacks some customizable flow options

Switched from : Invoca

Reason to switch : Needed routing flexibility for multi-location teams.

4.3/5

“Global Reach, Local Fee”

After upgrading from a single VoIP line, having local numbers across regions elevated our marketing. Customers feel it's a local presence. However, configuring routing for each region took a bit of manual setup.

Pros : Local and toll-free numbers in 40+ countries

Cons : Setup for multiple locations is a bit manual

Switched from : Lucep

Reason to switch : Needed a global footprint with localized numbers.

4.3/5

“Support Team Was Awesome…”

I moved from a self-serve toolkit to ATLAS. Their initial onboarding support was top-notch—they walked me through setup step-by-step. However, once live, support requests late at night took longer.

Pros : Strong initial support, helpful setup assistance

Cons : Support sometimes slow overnight

Switched from : Cocospy

Reason to switch : Wanted guided implementation and real help setting up tracking.

4.3/5

“Campaign Level Clarity = Smarter Ads”

I upgraded from Google Ads click tracking only. With ATLAS, I can assign distinct numbers per campaign, making it clear which keywords work. Getting set up took help from support, but now I fine-tune budgets weekly.

Pros : Keyword and campaign tracking, A/B test capability

Cons : Initial setup can be technical

Switched from : CallRail software

Reason to switch : Wanted actual phone call attribution per campaign keyword.

4.2/5

“Call Tracking Made Simple & Accurate”

I switched from using basic call log sheets to ATLAS, and it transformed how we track inbound calls for campaigns. Setting up unique tracking numbers was effortless, and I can now monitor call performance live. It shows exactly which ads are driving calls. It’s invaluable for ROI—but expect a higher monthly fee than generic tools.

Pros : Easy setup, campaign-level call attribution, real-time analytics

Cons : A bit pricier than basic aggregators

Switched from : Mobile Tracker Free

Reason to switch : Needed automated and precise call-tracking to optimize marketing.

4.2/5

“ROI Reporting Finally Makes Sense”

Previously I cringed at scattered metrics across platforms. After switching, ATLAS lets me link calls to specific keywords and campaigns. We set up smart routing based on time zones and local numbers—feels professional. My only wish: better out-of-the-box CRM connectors.

Pros : Detailed attribution, smart routing, toll-free and international numbers

Cons : Limited CRM integrations

Switched from : Agile CRM

Reason to switch : Wanted meaningful campaign-level call attribution and advanced routing.

4.2/5

“Pricey, but ROI Justifies It”

I switched from a discount aggregator—got ATLAS for better analytics and call tracking. The stronger insights led to smarter budgets and more leads. But the monthly subscription is steep, so ROI tracking is vital for renewal time.

Pros : High value for serious marketers

Cons : Pricing is on the higher side

Switched from : FreJun

Reason to switch : Needed deeper campaign & call attribution despite cost.

4.1/5

“Analytics & Call Logs Save My Day”

Switched from basic dashboards to ATLAS, and it's a game-changer. I can now review call recordings, track trends, and analyze them live. I do wish I could format the dashboard more to suit our KPIs.

Pros : Real-time dashboards, call recording, performance insights

Cons : Could use dashboard customization

Switched from : Cocospy

Reason to switch : Needed deep analytics and recorded call insights.