Best Hospitality Management Software in 2024

What is Hospitality Management Software?

Hospitality software helps hotels, resorts, restaurants, etc., to automate their outlet operations and management. Its key functionalities help hospitality businesses to manage their day-to-day operations, strengthen customer relations, generate several reports and analytics for analysis.

Implementing a hospitality software can help businesses provide customized priced packages while offering a WOW customer experience. Users can also make use of various marketing tools such as email marketing tools to promote their services.

What is the Purpose of Hospitality Management Software?

The purpose of hospitality management software is to:

• Provide real time visibility in business operations
• Improve customer experience and retention rate
• Promote their hospitality services through various marketing strategies
• Eliminate double bookings
• Minimize manual data entry errors
• Maintain and track inventory of your facility in real time
• Create and manage different loyalty programs for guests' retention

Typical Features of Hospitality Management Software

Here are some features users can find in hospitality management software:

• Reservation Management: Easily accept reservations and let your customers make bookings for your hotel. They can reserve a table, room, area, or banquet directly through hospitality reservation software.
• Revenue Management: Analyze the revenue generated for the specific year based on predefined KPI for your hotel, café, restaurant, etc. You can also track the profit generated through multiple metrics such as bookings, events hosted, balance sheet assets via hospitality revenue management software.
• Invoicing: You can easily generate invoices by importing your customers' data and sharing with them via email or SMS. It further allows you to customize invoices with various in-built templates.
• Customer Feedback: Collect the customer's feedback after they check out from your hotel or café based on their visiting experience, cuisines, outlet service, and more. This feedback can be used to improve the hotel’s performance and customer experience.
• Maintenance Management: Keep track of all the maintenance and housekeeping work going on in your outlet or hotel. Track which rooms have been cleaned, and which are yet to be cleaned. Based on this, you can assign the work to the cleaning staff members accordingly.
• Payment Processing: Accept payments through multiple gateways including debit card, credit card, UPI, net banking, and more. This gives freedom to your customers to choose their preferred payment method.
• Integration: You can integrate the this software with various accounting, food delivery apps, etc. This will help you in managing everything from a single solution.
• Inventory Management: Using hospitality inventory management software you can track and maintain records of all the inventory items present in your facility. This may include tableware, kitchenware, ingredients, food items, and more.
• Staff Management: Manage all your staff members, track their working hours, assign different duties in different shifts, calculate their payroll, and more with hospitality staff management software.
• Sales and Marketing Tools: The solution comes with various sales and marketing tools such as email marketing tools to boost revenue, generate sales, promote their product and services, etc.
• Loyalty Programs: Using the hospitality software, users can easily create different loyalty programs including discount coupons, gift vouchers, etc., to rope in new customers and retain existing customers.

Who Uses Hospitality Management Software?

Hospitality management software can be used by the following groups:

• Restaurants: Restaurants can use the management solution to track their cashflow, generate revenue reports, accept online bookings, and record customer’s info. It can also be used to customize the menu and generate invoices.
• Cafes: Cafes can use this software to manage reservations for their tables, update menus, accept orders, make and receive payments, track and manage inventory, etc.
• Hotels: They use hospitality management solutions to manage hotel reservations, analyze their revenue, manage housekeeping, scheduling staff, etc.
• Banquets: Banquets use this type of software to accept venue bookings, customize menus, accept payments, record guests' details, and more.
• Spas and Salons: Businesses that offer spa and salon services can use this software to schedule appointments, manage inventory, accept spa bookings, etc. It can also help in collecting payment via multiple methods, send promotional communications, and more.
• Resorts: Resorts use this software for catering and event management, accepting payments, managing inventory, streamlining housekeeping, and resort maintenance, and much more.

Benefits of Using Hospitality Management Software

Businesses working in the hospitality industry can get plenty of benefits for using hospitality management software such as:

• Create Custom Service Packages: Create and customize packages for your customers based on discounts, customer type, available combos, and more directly with this software.
• Manage Payroll: Calculate different salary structures for your employees, calculate tax deductions, process their payroll, generate pay slips, etc., effortlessly. This reduces the need for human intervention.
• Menu Creation: You can create quick menus depending on the available resources, profit margins, pricing, food categories, design options, etc.
• Provide Front Desk Support: Set up front desk support to answer your guests' queries, help them with reservations, filling their data in the records, and more.
• Manage Your Guests: Create a separate profile for every guest to record their experience, preferences, reservation data, history, etc. This can be used to personalize the service and to improve the guest experience.

Factors to Consider While Purchasing Software for Hospitality Management

Make sure you keep these factors in mind to choose the right hospitality software for your spa or hotel business:

• Scalability: The solution should be able to scale itself as your business and requirements scale.
• Features List: Check the features list and ensure software has all the mandatory features necessary such as booking management, payment processing, etc., to run your spa, hotel, restaurant business, etc.
• Compatibility: Your chosen solution must be compatible with other third-party booking apps that will help in boosting your business revenue.
• Data Security: Choose software that offers tight security to keep your hotel and guests' personal data safe and secure.
• Budget Friendly: The cost of hospitality management software you are planning to buy should fall within your estimated budget. You can choose software that offers free trial to decide whether the solution is right for you or not.

Top 5 Hospitality Management Software

Hospitality software	Starting Price
ATS Hotel PMS Software	₹18,880
Prologic First Mycloud	₹330/Month
Blynk Banquet Booking Software	₹8,378/Month
NOBEDS	Price on request
Meshink Banquet Management System	₹17,700