Workforce Management (WFM) Software

What is Workforce Management Software

Workforce management software is a tool that organizations use to build general effectiveness and efficiency among employees. Workforce management software matches the right employee to the right work and enables the management to viably supervise employee activities. Numerous companies have turned to this automation technology to help in workforce management processes.

Looking at the current scenario where being at the office every day is not a possibility for many, mobile workforce management has come into the picture. Workforce management software developers are taking a big leap into developing more and more advanced technologies to cater to such situations. Remote workforce management has become the need of the hour. Every company is now bound to and somewhat coerced to contingent workforce management WFM tools.

Why are WFM Tools Important for Modern Organizations?

Managing a workforce is no feat and we need assistance now and then. That is how WFM Tools comes into the picture. An effective workforce management software will assist your organization in terms of compliance, salary, attendance, labor costs, and customer and employee behavior. 

Some of the major reasons why companies are turning to WFM Tools are:

• Forecasting Staffing Needs: Workforce software offers you numerous forecasting methods like Excel data, manual and automated data entry, dynamic or static data range, etc.
• Enhanced Productivity: Workforce management systems also help employees to be more productive by scheduling and planning their tasks and deliverables.
• Easy Integration: WFM software can easily integrate with multiple other software to extract key data related to workforce management. 
• Environment friendly: Since most of the functions will be automated with the enterprise workforce management software, your organization will be saving good bucks on paper, calling costs, and even personal meetings. 

Must-Have Workforce Management Software Features 

• Time and attendance tracking: You can easily track your employee’s attendance and productivity even when they are working from the comforts of their home or are in client meetings outside the office or city. 
• Staffing optimization: You can analyze the company's strengths and realize the number of employees needed currently and can staff your workforce optimally.
• Task management: You can assign tasks to your employees and manage them smoothly, without having to run after anyone.
• Labor scheduling: Scheduling employees or labor is not a big challenge with workforce management software. It becomes easy when everything is done automatically and no room is left for any sort of confusion.
• Compliance monitoring: With tools like time-tracking software, you can ensure your employees do not overwork or shy away from responsibilities and you can be compliant with the government’s labor laws.
• Leave management: All you require is automated leave generation from the employee and one-click approval from the manager’s side.

Benefits of Workforce Management Software 

• Better Staffing Forecast: Workforce management software uses trends and historical data to create staffing and volume-based forecasts aligning with business needs. 
• Offers Reporting for Managing Operations: Workforce management software offers clear actionable reporting that assists in operations while making business decisions. Adherence, call metrics, and dispositions enhance productivity.
• Environment Friendly: Working with workforce management software indicates reducing office supplies and costs. 
• On-time deliveries: With a workforce management solution, your employees can set alarms and schedule their tasks which helps in increasing on-time deliveries. 
• Improves mental and physical health: With workforce software, it is easier to keep track of time, manage or delegate your tasks, and be on top of both worlds.
• Dashboard & Reporting: Workforce management solutions offer a graphical representation of historical trends and the current status of employees based on Key Performance Indicators (KPIs). 

Who Uses Workforce Management Software?

• Business Owners and Managers: Business leaders use it to keep track of employees' work hours, manage shifts, and ensure tasks are completed efficiently. It helps them run their operations smoothly without micromanaging.
• HR Teams: HR professionals rely on this software to handle employee attendance, leaves, and payroll, making their jobs faster and reducing paperwork.
• Employees: Employees use it to clock in and out, request leaves, check their schedules, and track overtime or extra work hours. It makes work-related tasks easier and more transparent.
• Freelancers and Remote Teams: People working from home or across different locations use workforce management tools to log their work hours and stay connected with their teams.
• Retail and Hospitality Staff: Those in industries with rotating shifts or variable hours benefit from the software to get timely updates on their schedules and manage shift swaps.
• Logistics and Field Workers: Delivery drivers, sales agents, and technicians in the field use these tools to check assignments, log their activities, and report back in real time.

Factors to Consider When Choosing Workforce Management Software

• Ease of Use: Workforce Management system should be simple to use for everyone, including managers and employees, without needing a lot of training.
• Mobile Access: Check if it works well on mobile phones so employees can use it on the go, especially if you have remote or field workers.
• Customization Options: The software should let you adjust settings to match your company’s policies, like attendance rules or overtime calculations.
• Scalability: Choose software that can grow with your business, handling more employees and tasks as your company expands.
• Data Security: Ensure it keeps sensitive employee data safe and meets privacy standards like GDPR if applicable.
• Integration with Other Tools: It should work seamlessly with other software you use, like payroll, HR systems, or communication platforms.
• Cost and Budget: Compare pricing plans and ensure you’re getting good value for your money without overspending on unnecessary features.
• Customer Support: Reliable customer service is crucial. Check if they offer quick help through chat, email, or phone when you face issues.

Top 10 Workforce Management Software

Rippling

Rippling is an integrated HR and IT management solution with components for HR, Payroll and IT administration. This platform is intended to facilitate such activities as employee onboarding, payment processing, and many others to minimize the time companies spend on them regardless of their scale.

Features:

• HR, IT, and payroll of an organization are all centralized in one location.
• To get the new employee on the first day, he or she is required to have his or her device and software configured.
• Flexible to design for positive employee’ journeys.
• Connects with 300-plus applications to boost efficiency.

GoodDay

GoodDay is an application for increasing effectiveness and efficiency in teams and in managing their projects. This one provides ways how to schedule, monitor, and control activities to make sure that a project will finish on time.

Features:

• These include systems that are user-friendly both in terms of project tracking and management.
• Flexible design elements that support multi-person communications.
• Process mapping and tracking to determine the best business performers and problem areas.
• Company Relevant customizable panels for unique views of the current work environment

Sapience

Sapience can be used by the business to realize the usage of time across the organization. It provides rich information about working behavior that facilitates optimizing organizational performance and promoting work and non-work balance.

Features:

• Time measurement for utilization of productivity trends.
• Employment schedules and records of the work performed.
• Ascend people's productivity within the firm without trying to control them too much.
• Applicable measurements for particular demands of an organization.

Harri

Harri is a workforce management solution specially designed for the hospitality industry. It makes hiring mechanisms, scheduling or training, and management of employees easier making it suitable for restaurants, hotels, and other service-oriented companies.

Features:

• Easy shift scheduling and staff management.
• Tools for hiring and onboarding new employees.
• Employee engagement features like surveys and feedback.
• Compliance management to meet labor regulations.

ARCOS

ARCOS is ideal for business sectors that are sensitive to the availability of its workforce such as the utility sector and emergency services. It helps avoid a situation in which resources are lacking or not available, especially during a crisis.

Features:

• Self-scheduling and assignment of working shifts.
• Time-based location update for quick provision of services.
• Specific techniques are relevant to emergency workforce activation.
• Compliance and effective operations reporting at the detailed level.

ProHance

ProHance is a workforce analytics tool that enhances productivity by providing a clear picture of how work gets done. It’s ideal for organizations aiming to optimize processes and increase employee efficiency.

Features:

• Time usage analysis to identify areas for improvement.
• Detailed productivity insights at individual, team, and organizational levels.
• Real-time monitoring for better task prioritization.
• User-friendly dashboards with actionable data.

Workstatus

Workstatus is a time and productivity tracking tool built for remote and hybrid teams. It ensures transparency and helps businesses manage tasks, track attendance, and evaluate employee performance effectively.

Features:

• Real-time employee tracking and attendance monitoring.
• GPS tracking for field employees.
• Automated timesheets for accurate payroll processing.
• Productivity insights to measure task efficiency.

Spica

Spica specializes in smart time and attendance solutions, helping businesses manage work schedules efficiently. It supports modern workplace needs with flexible and innovative tools.

Features:

• Biometric and mobile app-based time tracking.
• Flexible scheduling for hybrid and remote work.
• Integration with payroll and HR systems.
• Robust reporting to ensure compliance and efficiency.

CEIPAL Workforce

CEIPAL Workforce is an AI-powered platform designed for staffing and recruitment firms. It automates time tracking, compliance, and payroll management, simplifying operations for companies with large workforces.

Features:

• AI-driven tools for managing large-scale staffing needs.
• Integration with popular job boards and payroll systems.
• Automated compliance tracking to meet labor laws.
• Advanced reporting for workforce optimization.

Flowace

Flowace is a time management and productivity tool that automates work tracking. It helps teams stay on top of their tasks and ensures projects are delivered on time.

Features:

• Automated time tracking for precise productivity insights.
• Visual reports to monitor task progress and team performance.
• Integrations with project management tools for seamless workflows.
• Focused on optimizing time without disrupting employees' work routines.