Freshdesk VS Freshchat

Let’s have a side-by-side comparison of Freshdesk vs Freshchat to find out which one is better. This software comparison between Freshdesk and Freshchat is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Freshchat fits your business.

Comparison

Add Product

Freshdesk

4.7

Get Free Demo

Freshchat

4.5

Get Free Demo

Pricing

Price Plans

₹ 1199

Growth

₹ 4299

Pro

₹ 6899

Enterprise

+ 1 more plans

₹ 1799

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 4799

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 7699

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

View Details

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 3 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

4.5

4 Ratings & 0 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.2

Customer Support 4.5

Likelihood to Recommend

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

Rating

FPS Job Feb 22, 2024

Rating

Saurabh Joshi Feb 22, 2024

Reviews with Video

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

See all (3)

Not Available

Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Assignment Rules
Chat Bot
IP Whitelisting
Authentication
Email, social, chat, phone channels
Agent Scripts
Speech Enabled IVR
Offline Experience
Auto-Resolve
Chatbot Analytics
Messaging
Custom Reports
Agent Assist AI
Omniroute
Voicebot
Multilingual
Roles & Permissions
Live Translate
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Dashboards
Facebook Messenger
Team Inbox Lite
Files
Performance Reports
CSAT Surveys
WhatsApp Business
IntelliAssign
Co-Browsing
Abandoned Call Metrics

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Support CRM

TxHelpDesk

Stingo Helpdesk

SolarWinds Web Help Desk

See all Freshdesk alternatives

PlugtoChat

Chatwoot

My LiveChat

Zoho SalesIQ

See all Freshchat alternatives

Freshdesk vs Freshchat Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Freshchat has diverse modules. Select between Freshdesk or Freshchat as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Freshchat focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Freshchat emphasizes on customization.

No, the difference between Freshdesk and Freshchat lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Freshchat addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Freshchat provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Freshchat

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Freshchat In terms of Features
Comparison Between Freshdesk and Freshchat In terms of Deployment Type
Freshdesk or Freshchat: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Freshchat

Comparison of Freshdesk vs Freshchat In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Freshchat is known for functionalities like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. When you compare Freshdesk vs Freshchat, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Freshchat In terms of Deployment Type

While Freshdesk supports Web Based deployment; Freshchat is suitable for Web Based deployment. While selecting between Freshdesk and Freshchat, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Freshchat: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Freshchat is a better choice. If you are confused between Freshdesk or Freshchat, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Freshchat

Freshdesk and Freshchat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Freshchat during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Freshchat

We provide the best software solution for your business needs

Freshdesk vs Freshchat Comparison FAQs

Is Freshdesk better than Freshchat?

Are Freshdesk and Freshchat same?

Which is better Freshdesk or Freshchat?

Is Freshdesk the same as Freshchat?

Can Freshdesk replace Freshchat?

What is the difference between Freshdesk and Freshchat?

A Quick Comparison Between Freshdesk vs Freshchat

Comparison of Freshdesk vs Freshchat In terms of Features

Comparison Between Freshdesk and Freshchat In terms of Deployment Type

Freshdesk or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Freshchat

Freshdesk VS Freshchat

We provide the best software solution for your business needs

We've sent an OTP verification code to

Freshdesk vs Freshchat Comparison FAQs

Is Freshdesk better than Freshchat?

Are Freshdesk and Freshchat same?

Which is better Freshdesk or Freshchat?

Is Freshdesk the same as Freshchat?

Can Freshdesk replace Freshchat?

What is the difference between Freshdesk and Freshchat?

A Quick Comparison Between Freshdesk vs Freshchat

Comparison of Freshdesk vs Freshchat In terms of Features

Comparison Between Freshdesk and Freshchat In terms of Deployment Type

Freshdesk or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Freshchat

We've sent an OTP verification
code to