Microsoft Dynamics Crm VS SmartrCRM

Let’s have a side-by-side comparison of Microsoft Dynamics Crm vs SmartrCRM to find out which one is better. This software comparison between Microsoft Dynamics Crm and SmartrCRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Microsoft Dynamics Crm or SmartrCRM fits your business.

Comparison

Pricing

Price Plans

$ 65

Dynamics 365 Sales Professional

$ 105

Dynamics 365 Sales Enterprise Edition

$ 150

Dynamics 365 Sales Premium

View Details

₹ 4999

Starter

View Details

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Ratings

Overall ratings

4.2

15 Ratings & 11 Reviews

Features 4.3

Value for Money 4.1

Ease of Use 4.1

Customer Support 4.4

Likelihood to Recommend

See all Microsoft Dynamics Crm reviews

4.5

5 Ratings & 1 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.7

Customer Support 4.6

Likelihood to Recommend

See all SmartrCRM reviews

Pros & Cons

Pros

Comprehensive features that enhance productivity and drive growth. - Vikas Jul 01, 2025

Seamless integration with Microsoft tools enhances overall productivity. - Nareshkannan Jun 21, 2025

SmartrCRM is quite easy to use, and the interface is clean, which makes onboardi...Read more - Nitish Aug 18, 2025

Cons

New users might find the feature-rich interface overwhelming, requiring signific...Read more - Vikas Jul 01, 2025

Integrating with non-Microsoft third-party applications can sometimes require ad...Read more - Nareshkannan Jun 21, 2025

While the software is good, there are a few areas where it can be improved. Some...Read more - Nitish Aug 18, 2025

Reviews

Verified customer reviews

AI-Powered Insights for Smarter Decisions

Vikas Jul 01, 2025

Enhanced Collaboration Across Departments

Nareshkannan Jun 21, 2025

See all Microsoft Dynamics Crm reviews

Very good experience and too much time saving with proper management of all to do tasks

Nitish Aug 18, 2025

Very nice product.

Chetan May 29, 2025

See all SmartrCRM reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Customer Data Management (CDM)

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History

Sales Management

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation

Marketing Automation

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns

Data Sourcing / Integrations

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration

Collaboration Tools

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support & Engagement

Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support & Engagement

Security & Compliance

Role-Based Access Control (RBAC)
Data Encryption
Backup & Disaster Recovery
GDPR & Data Privacy
Audit Trail

Role-Based Access Control (RBAC)
Data Encryption
Backup & Disaster Recovery
GDPR & Data Privacy
Audit Trail

AI & Machine Learning

Predictive Analytics
Lead Scoring
Chatbots

Predictive Analytics
Lead Scoring
Chatbots

Reporting & Analytics

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking

Alerts & Notifications

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Question and Answers

Product related question and answers

How does MS Dynamics CRM enable personalized customer experiences through segmentation and targeting?

MS Dynamics CRM enables personalized experiences by allowing detailed customer s... Read more

Does MS Dynamics CRM support integrations with other ERP and finance systems?

Yes, MS Dynamics CRM integrates with ERP and finance systems, particularly those... Read more

How easy is it to migrate from another CRM to MS Dynamics CRM?

MS Dynamics CRM provides tools and services for a smooth migration, including da... Read more

See all Microsoft Dynamics Crm Questions & Answers

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Alternatives

Top Alternative Products

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 Team Members

Zoho CRM

Odoo CRM

See all Microsoft Dynamics Crm alternatives

Zoho CRM

Odoo CRM

CrmOne

Solid Performers CRM

See all SmartrCRM alternatives

Microsoft Dynamics Crm vs SmartrCRM Comparison FAQs

Software questions,
answered

While Microsoft Dynamics Crm offers customized features, SmartrCRM has diverse modules. Select between Microsoft Dynamics Crm or SmartrCRM as per your business needs.

Both these products offer similar features but with a different approach. While Microsoft Dynamics Crm emphasizes on user experiences, SmartrCRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Microsoft Dynamics Crm offers add-ons along with essential features, SmartrCRM emphasizes on customization.

No, the difference between Microsoft Dynamics Crm and SmartrCRM lies in terms of features and functionalities. While Microsoft Dynamics Crm can be customized as per the user’s needs, SmartrCRM addresses the diverse audience.

It depends upon your business requirement. Both Microsoft Dynamics Crm and SmartrCRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Microsoft Dynamics Crm is customizable, Microsoft Dynamics Crm offers comprehensive modules.

A Quick Comparison Between Microsoft Dynamics Crm vs SmartrCRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Microsoft Dynamics Crm vs SmartrCRM In terms of Features
Comparison Between Microsoft Dynamics Crm and SmartrCRM In terms of Deployment Type
Microsoft Dynamics Crm or SmartrCRM: Which Is Ideal for Your Industry
Which Is Better? - Microsoft Dynamics Crm or SmartrCRM

Comparison of Microsoft Dynamics Crm vs SmartrCRM In terms of Features

Microsoft Dynamics Crm includes features like Audit Trail, Sales Performance Reports, Custom Dashboards and Chatbots. SmartrCRM is known for functionalities like Email Marketing, Data Encryption, Customer Journey Tracking and Calendar Integration. When you compare Microsoft Dynamics Crm vs SmartrCRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Microsoft Dynamics Crm and SmartrCRM In terms of Deployment Type

While Microsoft Dynamics Crm supports Web Based deployment; SmartrCRM is suitable for Web Based deployment. While selecting between Microsoft Dynamics Crm and SmartrCRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Microsoft Dynamics Crm or SmartrCRM: Which Is Ideal for Your Industry

Microsoft Dynamics Crm is ideal for industries like All Industries. For All Industries, SmartrCRM is a better choice. If you are confused between Microsoft Dynamics Crm or SmartrCRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Microsoft Dynamics Crm or SmartrCRM

Microsoft Dynamics Crm and SmartrCRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Microsoft Dynamics Crm and SmartrCRM during demo to decide which one is best for your business.

Author: Saurabh Pandey

Microsoft Dynamics Crm VS SmartrCRM

We provide the best software solution for your business needs

Microsoft Dynamics Crm vs SmartrCRM Comparison FAQs

Is Microsoft Dynamics Crm better than SmartrCRM?

Are Microsoft Dynamics Crm and SmartrCRM same?

Which is better Microsoft Dynamics Crm or SmartrCRM?

Is Microsoft Dynamics Crm the same as SmartrCRM?

Can Microsoft Dynamics Crm replace SmartrCRM?

What is the difference between Microsoft Dynamics Crm and SmartrCRM?

A Quick Comparison Between Microsoft Dynamics Crm vs SmartrCRM

Comparison of Microsoft Dynamics Crm vs SmartrCRM In terms of Features

Comparison Between Microsoft Dynamics Crm and SmartrCRM In terms of Deployment Type

Microsoft Dynamics Crm or SmartrCRM: Which Is Ideal for Your Industry

Which Is Better? - Microsoft Dynamics Crm or SmartrCRM

Microsoft Dynamics Crm VS SmartrCRM

We provide the best software solution for your business needs

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Microsoft Dynamics Crm vs SmartrCRM Comparison FAQs

Is Microsoft Dynamics Crm better than SmartrCRM?

Are Microsoft Dynamics Crm and SmartrCRM same?

Which is better Microsoft Dynamics Crm or SmartrCRM?

Is Microsoft Dynamics Crm the same as SmartrCRM?

Can Microsoft Dynamics Crm replace SmartrCRM?

What is the difference between Microsoft Dynamics Crm and SmartrCRM?

A Quick Comparison Between Microsoft Dynamics Crm vs SmartrCRM

Comparison of Microsoft Dynamics Crm vs SmartrCRM In terms of Features

Comparison Between Microsoft Dynamics Crm and SmartrCRM In terms of Deployment Type

Microsoft Dynamics Crm or SmartrCRM: Which Is Ideal for Your Industry

Which Is Better? - Microsoft Dynamics Crm or SmartrCRM

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