Angoor AI

Customer Data Management (CDM)

• Contact Management
  Stores unified user personas, profiles, and active contact information centrally.
• Account Management
  Maintains histories, past orders, and interaction contexts for individual consumer records.
• Customer Profiles
  Aggregates interaction contexts, variables, and purchase logs into clean, personal dashboards.
• Contact Segmentation
  Categorizes consumers into custom target groups via automated conversational labeling engines.
• Activity History
  Compiles a historical timeline of past conversations, notifications, and user engagements.

Sales Management

• Lead Management
  Automatically captures, qualifies, and tracks inbound prospective clients across social networks.
• Order Management
  Links with ecommerce platforms like Shopify to check order statuses, updates, and return details.
• Deal Management
  Traces conversational pipelines from structural intent discovery down to completed retail sales.
• Sales Automation
  Eradicates manual tasks by automating pre-sales product discovery and catalog checkouts.
• Workflow Automation and Management
  Features a low-code canvas to construct complex, multi-step customer engagement flows.
• Opportunity & Pipeline Management
  Visually traces active conversational pipelines to see conversion blockages across platforms.
• Quote Management
  Generate accurate, branded quotes and proposals to accelerate sales processes.
• Contract Management
  Managing contracts from their creation, execution, and performance tracking to their eventual termination.
• Sales Forecasting
  Predict future sales and revenue using historical data and current opportunities.
• Territory Management
  Assign, monitor, and optimize sales territories to improve regional sales efforts.

Marketing Automation

• Email Marketing
  Automates promotional and lifecycle re-engagement emails via AI-orchestrated message loops.
• Campaign Management
  Configures and deploys targeted cross-channel promotional broadcasts to engage consumers.
• Lead Nurturing
  Engages cold cart-abandoners or old prospective shoppers continuously via automated follow-ups.
• Customer Journey Tracking
  Monitors unified touchpoints over multiple channels to preserve continuous client interactions.
• Customer Segmentation
  Uses AI semantic engines to automatically bucket customers based on their expressions and intent.
• Event-Triggered Workflows
  Fires targeted multi-channel replies the instant a customer drops a cart or texts a keyword.
• Automated Campaigns
  Schedules and transmits bulk marketing alerts across WhatsApp, SMS, or Email environments.

Data Sourcing / Integrations

• Social Media Integration
  Integrates deeply with Meta channels including Instagram DMs and Facebook Messenger instantly.
• Data Import/Export
  Ingests knowledge bases, product listings, and contact documents via CSV or external databases.
• API Access
  Exposes programmatic endpoints to push or pull data and link custom internal business systems.
• Calendar Integration
  Connects with schedule hubs to support booking sales consultations or booking team calls.
• Third Party Integrations
  Connects with standard tools like Shopify, HubSpot, Zoho CRM, ClickPost, and Unicommerce.
• Email Marketing Tools Integration
  Syncs cross-channel interaction variables with popular external cloud emailing platforms.
• Marketing Tools Integration
  Links with digital marketing ecosystems to keep customer data consistent and updated.
• eCommerce Integrations
  Native connectivity linking storefront backends to let AI look up active catalog data.
• Interactive Voice Response (IVR) Integration
  Integrates with smart Voice AI telecalling backends to handle inbound and outbound phone calls.

Collaboration Tools

• Team Communication
  Connects human operators with AI agents to share ticket contexts smoothly during manual transfers.
• Task / Activity Management
  Organizes, tracks, and routes required backend support tasks and active customer tickets.
• Document Sharing & File Storage
  Manages core company documentation, FAQs, and files to educate the AI knowledge base.
• Omnichannel Support & Engagement
  Unifies WhatsApp, Instagram, Messenger, Web, Calls, and Email into one centralized inbox.

Security & Compliance

• Audit Trail
  Preserves searchable execution logs detailing system mutations, data inputs, and model outputs.
• Data Encryption
  Employs industry-standard transit encryption layers to guarantee complete data privacy.
• Role-Based Access Control (RBAC)
  Restricts administrative configurations, data views, and workspace scopes based on worker groups.
• Backup & Disaster Recovery
  Secure cloud infrastructure utilizing automated database backup routines to guard data.
• GDPR & Data Privacy
  Incorporates robust security architectures to maintain standard consumer data privileges.

AI & Machine Learning

• Lead Scoring
  Evaluates and flags customer intent markers dynamically using post-conversational AI analytics.
• Chatbots
  Employs agentic GenAI assistants capable of processing non-linear queries safely.
• Predictive Analytics
  Leverage AI to predict future trends, sales, and customer behavior for better decision-making.

Reporting & Analytics

• Real Time Analytics
  Streams live customer interaction data, chat metrics, and response metrics onto the portal.
• Campaign Performance
  Displays metric files breaking down message delivery, interactions, and customer feedback.
• Custom Dashboards
  Offers filterable analytical dashboards to track specific customer performance stats.
• Sales Performance Reports
  Measures conversation volumes, lead generation metrics, and conversion statistics over time.
• Customer Insights
  Automatically categorizes and analyzes customer dialogue to uncover underlying pain points.
• Performance Tracking
  Monitors response latencies, resolution percentages, and AI alignment configurations continuously.
• Predictive Analytics
  Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
• Forecasting & Trends
  Use historical data to forecast future sales and trends for improved business planning.

Alerts & Notifications

• Event-Triggered Notifications
  Generates instant internal and external alert notifications based on customer actions.
• Custom Workflow Alerts
  Dispatches automated alerts whenever custom logical blocks or triggers are satisfied.
• System Errors/Failures
  Includes LLM Ops logging features to flag platform integration anomalies or tool exceptions.
• Customer Interaction Alerts
  Pushes direct notifications to team members whenever an influx of chat requests occurs.
• Workflow Trigger Alerts
  Alerts internal administrative panels whenever automated cross-channel campaigns activate.
• SLA Violations
  Automatically alerts teams if customer conversations stall or require human handoff routing.
• Lead Activity Alerts
  Alerts internal sales representatives the moment a qualified B2C lead expresses high buying intent.