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Glia

Brand : Glia Technologies

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Glia Features

  • icon_check Omnichannel Support & Engagement Manage customer conversations across chat, voice, SMS, video, and messaging from one platform.
  • icon_check AI Virtual Assistant Automates customer inquiries using conversational AI for faster self-service support experiences.
  • icon_check Voice AI Handles inbound calls with AI-powered voice automation and intelligent call routing capabilities.
  • icon_check Live Chat Enables real-time website and mobile app conversations between customers and support teams.
  • icon_check Co-Browsing Allows agents to guide customers visually by sharing and navigating screens together securely.
  • icon_check Workflow Automation Automates repetitive tasks like routing, summaries, follow-ups, and interaction management flows.
  • icon_check Call Routing Directs customers to the right department or agent using intelligent routing configurations.
  • icon_check Real-Time Transcription Converts live voice conversations into searchable text for improved accessibility and records.
  • icon_check Analytics Dashboard Tracks customer service metrics, agent productivity, and interaction performance in real time.
  • icon_check CRM Integration Connects with CRM systems to synchronize customer profiles, histories, and engagement data.
  • icon_check Sentiment Analysis Detects customer emotions during interactions to help agents improve response quality quickly.
  • icon_check Knowledge Base Centralizes support articles and FAQs to help customers and agents access information easily.
  • icon_check Role-Based Access Control (RBAC) Restricts platform access using permission-based roles for enhanced operational security controls.
  • icon_check Secure Messaging Channels Protects customer communications with encrypted messaging and secure interaction handling tools.
  • icon_check Call Recording Records customer conversations for quality assurance, compliance monitoring, and staff training.
  • icon_check Customer Journey Tracking Monitors customer interactions across channels to provide seamless and connected experiences.
  • icon_check Performance Metrics Measures agent efficiency, response times, and customer satisfaction through detailed reporting.
  • icon_check Third Party Integrations Integrates with external business applications, CRM tools, and enterprise communication platforms.

Glia Specifications

  • Supported Platforms :
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  • Integration Supported:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • Financial Institutions
  • Banking
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs
  • Phone, Email, Live Chat
  • API Integration
  • Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation
  • HIPAA, CCPA, CPRA, ECPA
  • More Than 100 Integrations

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Glia Technologies Company Details

Brand Name Glia Technologies
Information Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers.
Founded Year 2012
Director/Founders Carlos Paniagua, Daniel Michaeli, Justin DiPietro
Company Size 1-100 Employees

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