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Tetherfi Video for Contact Center

Brand: Tetherfi

  • 4.3

  • 4 Ratings

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  • Description

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Tetherfi Video for Contact Center Software Overview

Tetherfi Company Details

Founded Year:  2009

Tetherfi's Secure Assist offer provides a seamless and secure remote work experience for agents, supervisors, and other users, just like working from the office.

Director/Founders Vineeth Nayak
Company Size 101-500 Employees

Tetherfi Video for Contact Center Pricing & Plans

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Tetherfi Video for Contact Center Features

  • icon_check Live Video Calls
    Enable agents to serve customers over video within apps or browsers—no downloads required.
  • icon_check Agent Console Integration
    Handles video and voice within the agent desktop workspace simultaneously.
  • icon_check Call Routing
    Route video calls using business logic and integrate with PABX for advanced queuing.
  • icon_check End-to-End Data Encryption
    All video interactions are secured in flight and at rest with enterprise-grade encryption.
  • icon_check Seamless Integration
    Embed video experiences into existing apps and platforms with Tetherfi SDK/API.
  • icon_check Screen Sharing
    Agents can view or control customer screens, annotate, and fill forms collaboratively.
  • icon_check File Sharing & Annotation
    Upload, view, and annotate customer documents (PDFs, images) in real time.
  • icon_check Encrypted Recording
    All audio/video calls are recorded securely and stored via Tetherfi KMS.
  • icon_check Multi-Channel Interaction
    Agents manage voice, chat, email, video, and social threads within one interface.
  • icon_check Deepfake Detection
    Detect fraudulent or synthetic video threats in real time to protect CX integrity.
  • icon_check Call Analytics
    Real-time speech and sentiment detection while summarizing conversations.
  • icon_check Emotion & Fraud Monitoring
    Supervisors get alerts on emotional cues, profanity, or suspicious behavior.
  • icon_check Bandwidth Management
    Performs reliably even under constrained network conditions using adaptive streaming.
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Tetherfi Video for Contact Center Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises SMEs MSMBs
Customer Support
Phone Email Live Chat Forums
Language
English
Training Resources
Live Online Documentation Videos

Tetherfi Video for Contact Center Review

4.3

Out of 5

img

Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.2
  • Value for Money 4.3
  • Ease of Use 4.3
  • Customer Support 4.3

80% Recommend this Product

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.